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Quality Suites

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82 Reviews from our TripAdvisor Community

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Showing 81: English reviews
1 review
Reviewed 24 September 2016 via mobile

Staff was incredibly rude. I asked for toothpaste and the woman looked me up and down and replied "girl, this isn't the Marriott" laughed at me while she walked away .. I had to pay $3! For the tiny travel size toothpaste downstairs at their little hotel store Breakfast : they started putting everything up 15 minutes before hand and... More 

Helpful?
Thank Lily P
Level Contributor
7 reviews
4 hotel reviews
Reviewed 8 September 2016 via mobile

Thank goodness it was only one night. Not only did they keep a copy of my drivers license or I couldn't stay, but hotel is very old and rooms are very dirty. They are currently remodeling, but this hotel needs more than face-lift. It needs a good deep cleaning. Staff also NOT friendly.

Helpful?
Thank ToniNKierste G

Travellers are raving about these Lake Charles hotels

Arcadia, Louisiana, United States
2 reviews
Reviewed 3 August 2016

Stayed here last year and loved it, this year the hotel was being renovated during a convention. Paint fumes in the halls, lights out in rooms. Could hear construction and demolition all day. Reservation was wrong upon arrival, we arrived at 4 and there were not any rooms available yet.Changed rooms twice, phone did not work in first room open... More 

Helpful?
Thank Ann S
2 reviews
Reviewed 30 July 2016 via mobile

Dusty, dark, lights burned out, carpet coming up, dirty toilets in room and lobby. Our room door lock should have been replaced. A matter of fact someone should turn this place into the better business Bureau

Helpful?
Thank Corteh1
McAllen, Texas
Level Contributor
27 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 13 July 2016 via mobile

The rooms in this place did not match what was on the website. For the price there's no way I would stay here. After seeing the room we just left. There were no Hotel rooms available any other place in Lake Charles so we ended up staying the night in Sulphur Louisiana which is just 10 to 12 miles away... More 

Helpful?
1 Thank Rita R
2 reviews
Reviewed 28 June 2016 via mobile

Not good. Traveling with a softball team and one of the parents found some negative reviews the day before we were to head that way. I contacted the manager and was assured that the reviews were "inherited" from the previous ownership and that he would personally make sure all our rooms would be up to standard. Well...we all checked in,... More 

Helpful?
Thank Nasen S
Friendswood, Texas
1 review
Reviewed 20 June 2016

Until their renovation is complete, I would recommend not staying at this Hotel. The A/c units in each room were either not working, working poorly or leaking everywhere. The rooms were very dirty, the underneath to the ice bucket lids were even moldy. The elevator was very scary as well. After seeing how dirty the rooms were we chose to... More 

Helpful?
Thank paticakes44
El Campo, Texas
2 reviews
Reviewed 13 June 2016

Very nasty, dirty, Jacuzzi was not working. worst place I ever stayed at and needs to be shut down until cleaned up. this place made me feel very uncomfortable to stay at much less sleep at. Very overpriced and I could not even say one good comment about this place.

Helpful?
Thank rocharich7
Level Contributor
2 reviews
Reviewed 1 June 2016 via mobile

Renovation in progress and they shouldn't even be allowed to continue business. I mean, elevator that smelled like cigarettes, stinky dirty rooms, dirty carpet, it was a nightmare. Rushed out in a hurry at dawn. Oh my! America's worst. Avoid at all cost.

Helpful?
Thank Vijay S
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 14 May 2016 via mobile

Very dissapointed in our over night stay here..we had previously stayed at this hotel a few years back for mardi gras and it was a pleasant stay ..boy were we disappointed this time. ..the hallways smelled of sour carpet..the kids couldn't swim in the pool bc the under water light keep floating up bc it was broken with the wires... More 

Helpful?
Thank Gina C

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Breakfast Available
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Quality Suites

Address: 401 Lakeshore Drive, Lake Charles, LA 70601 (Formerly America's Best Inn and Suites)
Region: United States > Louisiana > Lake Charles
Price Range: £57 - £89 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Quality Suites 2*
Number of rooms: 111
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Also Known As:
America`s Best Hotel Lake Charles
Best Hotel Lake Charles
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Questions & Answers

Questions? Get answers from Quality Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book somewhere else”
 of 5 bubbles paticakes44, 20 Jun 2016 | Read review
“Recommend a lake view room”
 of 5 bubbles flgstffmm, 6 Jan 2016 | Read review
“Best tip is to NEVER check in~Filthy Rooms!”
 of 5 bubbles charlotteo397, 13 Jul 2015 | Read review
“rooms facing the lake would have a nice view”
 of 5 bubbles sgill58, 28 Apr 2015 | Read review
“We were given a lake side room so we could look out and see the lake which was nice.”
 of 5 bubbles 839genac, 20 Mar 2015 | Read review
5 of 5
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