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New Orleans Marriott Metairie at Lakeway

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New Orleans Marriott Metairie at Lakeway
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383 Reviews from our TripAdvisor Community

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Showing 373: English reviews
Miami
Reviewed 2 days ago NEW

We stayed here for a weekend family event. We have been in this hotel before. The hotel was renovated in the lobby and the restaurant area. They have a grab and go food area, and the restaurant. The rooms are big with plenty of room. We had a king size bed and the bed was very comfortable. The room is...

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Helpful?
Thank SteveSilverman
Cincinnati, Ohio
Reviewed 6 days ago NEWvia mobile

Our crew stayed here for a weeklong video shoot in NOLA. Great convenience, valet parking made our lives much easier. We all found the decor fresh and the staff very friendly. Loved the coffee shop to grab java to go on way out. Also really loved the gathering space for business on the concierge floor; we used this extensively. It...

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Helpful?
Thank writerbarbking
Jerry R, General Manager at New Orleans Marriott Metairie at Lakeway, responded to this review

writerbarbking, Thank you so much for your visit and review. I am glad you enjoyed the property as well as the service from our team. The team at the door does a great job. I will be sure to share your feedback with them. I am sorry to hear we missed cleaning your room on one of the days during...

Houston, Texas
Reviewed 1 week ago via mobile

Very well run Marriott, consistent with other Marriott properties. Nice friendly service at the desk and in the onsite restaurant. Pleasant room, comfortable bed with the usual Marriott amenities. Not many places for walking but otherwise very nice.

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Helpful?
Thank L C L
Jerry R, General Manager at New Orleans Marriott Metairie at Lakeway, responded to this review

L C L, Thank you so much for your visit and taking the time to share feedback on your experience with us. I am delighted that you enjoyed your experience. We take great pride in ensuring that each of our guests has an enjoyable experience in our hotel and city. I will be sure to share your feedback with my...

San Diego, California
Reviewed 1 week ago

This Marriott (Metairie at Lakeway) is in some kind of office building. The main floor is the hotel lobby and the rooms appear to be higher up. I was on the 14th floor of 16. The hotel was a dead as could be. We checked in around 4:00pm on a Thursday. No one manning the valet parking (problem with valet...

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Helpful?
Thank Rwpl
Jerry R, General Manager at New Orleans Marriott Metairie at Lakeway, responded to this review

Rwpl, Thank you for your visit and for taking the time to provide us with feedback on your experience. I am sorry to hear that your experience with us did not meet your expectations. Our location is just outside of the downtown New Orleans area. While it is often a good, close alternative to being downtown, we apologize for any...

Fort Worth, Texas
Reviewed 2 weeks ago

We stayed here for 3 nights recently. +room was nice. We had a King and it included both a desk and a couch. +the towels were very white and fluffy +it was quiet. We never heard our neighbors. +valet quite responsive - we were in and out a lot +USA Today, WSJ and New Orleans paper in lobby daily +coffee...

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Helpful?
Thank Jules5656
Jerry R, General Manager at New Orleans Marriott Metairie at Lakeway, responded to this review

Jules5656, Thank you for taking the time to share your feedback. We truly appreciate your visit and are delighted you enjoyed your visit. Thank you for choosing our location as your location of choice. We are perfectly located near enough to the downtown area yet far enough to come back and enjoy a break away from the downtown activity. I...

San Antonio, Texas
Reviewed 2 weeks ago

This was a very beautiful hotel. Staff was very pleasant, valet attendants were friendly and quick. The room was clean and comfortable. It is in a great location to visit New Orleans and save some money on your hotel as its a short drive away from the French Quarter and other major New Orleans sights.

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Helpful?
Thank jay9jm
Jerry R, General Manager at New Orleans Marriott Metairie at Lakeway, responded to this review

jay9jm, Thank you for visiting our city and property. We are a great option in close proximity to the downtown area. We are delighted that you enjoyed your stay with us and look forward to hosting your next visit to the New Orleans area. Sincerely, Marriott Metairie at Lakeway

Michigan
Reviewed 2 weeks ago

Since this hotel has been slow to act and unwilling to make good, I'm forced to come here. I booked a reservation here months in advance under a "Marriott Rewards Advance Purchase Rate" with cancellation allowed. Not only was my credit card charged months later (unauthorized), but terms of the reservation were changed. I later cancelled my reservation within the...

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Helpful?
Thank Aaron M
Jerry R, General Manager at New Orleans Marriott Metairie at Lakeway, responded to this review

Aaron M, Thank you for your feedback. I appreciate your having taken the time to speak to my front office manager. I appreciate your patience while we worked through our cancellation policy over this period to resolve this matter. We hope to have an opportunity to have you with us in the future and sincerely apologize for any inconvenience caused.

Reviewed 3 weeks ago

Recently stayed in NOLA for 2 nights for a very large convention. Originally I started off at a "convention hotel" downtown, but the hotel in question had a little thing with a TRAIN right in front of the hotel that started at 4 AM and regularly used an extremely loud horn. I moved out to the Marriott in Metarie and...

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Thank Chuck A
Jerry R, General Manager at New Orleans Marriott Metairie at Lakeway, responded to this review

Chuck A, Thank you so much for taking the time to share. We take great pride in our service levels and will be sure to share your feedback with our team. We look forward to hosting your next visit to our city. Marriott Metairie at Lakeway

Florida
Reviewed 5 weeks ago via mobile

They did a great job with the redesigned (albeit oversized) lobby but that's the best I can say about this place. If this is Metairie's finest...there is room for a LOT of improvement and competition. Checked in right after 3:00 PM, got the keys from a friendly front desk gentleman, got to my room (16th Floor) but, the room had...

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Helpful?
Thank LG12302000
Jerry R, General Manager at New Orleans Marriott Metairie at Lakeway, responded to this review

LG12302000, We appreciate your staying with us and sharing your feedback. We are sorry to hear that your visit did not go as expected and will definitely utilize your feedback to ensure our service levels and product are up to our guests expectations and our standards. We look forward to hosting your next visit to our city.

Jasper, Georgia
Reviewed 15 January 2017 via mobile

Stayed on points as I travel frequently. Sometimes with point stays I have been assigned some okay rooms but DONTRELL was awesome and we got a great room with an awesome view of lake and city! We hung out at the bar a bit and enjoyed it. One highlight was walking from the hotel to Steve's Marina Grill.. now, it...

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Helpful?
Thank loribledsoe
Jerry R, General Manager at New Orleans Marriott Metairie at Lakeway, responded to this review

loribledsoe,, Thank you for taking the time to provide feedback on your recent experience at our property. We are delighted that you had an enjoyable experience. Sincerely, Marriott Metairie at Lakeway

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Amenities

Highlights
  • Pool
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Breakfast included
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Breakfast Available
Official Description (provided by the hotel)
Discover an oasis of luxury along the scenic shores of Lake Pontchartrain, at the New Orleans Marriott Metairie at Lakeway. Winner of the AAA Four Diamond Award and 2012 TripAdvisor Award of Excellence, we set higher standards of service for New Orleans. As Metairie's first full-service Marriott Hotel, we merge the grandeur of the past with the technology and comfort of today. ... more   less 

Additional Information about New Orleans Marriott Metairie at Lakeway

Address: 3838 N Causeway Blvd, Metairie, LA 70002-8194 (Formerly New Orleans Lakeside Hotel)
Region: United States > Louisiana > Metairie
Price Range: £126 - £214 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — New Orleans Marriott Metairie at Lakeway 3.5*
Number of rooms: 220
Reservation Options:
TripAdvisor is proud to partner with Marriott, Booking.com, Priceline and Travelocity so you can book your New Orleans Marriott Metairie at Lakeway reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Marriott New Orleans Metairie At Lakeway Hotel Metairie
Marriott Metairie
Metairie Marriott
Hotel Style:
#2 Romantic Hotel in Metairie
#4 Business Hotel in Metairie
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Questions & Answers

Here's what travellers have asked, with answers from New Orleans Marriott Metairie at Lakeway staff and other travellers.
9 questions
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Maynardville, Tennessee, United States
Maynardville, Tennessee, United States

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Questions? Get answers from New Orleans Marriott Metairie at Lakeway staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for city view. Its far away but you can see it.”
 of 5 bubbles Rwpl, 9 Feb 2017 | Read review
“Ask for a pie shaped room, more spacious then the regular rooms.”
 of 5 bubbles Jules5656, 7 Feb 2017 | Read review
“My room faced the lake. Slight traffic noise from the Causeway, but it didnt bother me. Great views.”
 of 5 bubbles 974chucka, 29 Jan 2017 | Read review
“Good lake view but thats it!”
 of 5 bubbles rocktin, 8 Jan 2017 | Read review
“All floors are peaceful and quiet”
 of 5 bubbles cruisingmike, 23 Dec 2016 | Read review
5 of 5