We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
This place is disgusting... nothing but a crack hotel. The staff is beyond rude, almost to a point that seems threatening. They lost our reservation and got aggressive when we asked to speak to the manager. This place needs to be shut down.
It was affordable,the room was clean, the beds were comfortable and the staff members were helpful. Got an extra set of clean towels cause only two sets were provided before. Hot water was available. There was free wifi. The front desk accepted my packages also...More
Choose this hotel as my preferred hotel after several visits to New Orleans. Just 10 minutes away from the city. Very convenient and not too bad for the price and amenities provided. There are good restaurants close buy and most importantly, the Highway is a...More
No service from the hotel staff! No amenities-even the basic amenities you would expect from other hotels and/or extended stay places such as toilet paper and towels and clean sheets! Housekeeping staff reuse old bed sheets from previous customers; you can clearly see that the...More
1 Thank pamvaj
Response from nancydougherty, General Manager at InTown Suites Metairie Extended StayResponded 27 March 2017
We try very hard to address any issues you may have. We are an extended stay hotel, so we do not replace your towels, but they are yours to keep. We do tell all guest that we do not replenish any toiletries. I have an...More
The Motel is nice for the price. VERY DISAPPOINTED WITH FRONT DESK AND MANGER. I call for two weeks making sure we was getting a Handicap Room. Even called Tues talked to Crystal before check in Thursday she reassure me alone with her Manger that...More
Response from nancydougherty, General Manager at InTown Suites Metairie Extended StayResponded 27 July 2017
We do try to accommodate all requests. If a guest that is already checked in decides to stay, then we can try our best to make sure to meet your needs. We are an extended stay hotel, so it is more like apartment style living.
No pool, no coffee, no telephone, no iron, no ironing board, no free wifi, rude staff, incompetent manager, no housekeeping, no toilet paper plus they will unlock your door without warning and leave it open and unguarded... More
No pool, no coffee, no telephone, no iron, no ironing board, no free wifi, rude staff, incompetent manager, no housekeeping, no toilet paper plus they will unlock your door without warning and leave it open and unguarded then deny they did that. If you complain they will kick you out then bill you a week's rate even if you only stay there for one day. If you complain to the corporate offices of Intown Suites they will block your calls and your email address and keep your money. If you fill out a BBB case against then they will lie to the BBB....Do NOT stay at ANY hotel owned by Intown Suites!!!!!!!!!!!
Are you sure you want to delete this answer?
"The prices on the hotel's website are cheaper than on third party websites"