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Three started hotel demanding 5 star prices.
Rooms positives are comfortable, nice size rooms, good beds and bedding.
Negative are staff struggling to maintain clean rooms in a aging hotel and charges for everything.
Staff is friendly, helpful and attempt to do their best. There...More
The Sheraton Metairie New Orleans is an excellent place to stay. It was within 10 minutes drive of the places my wife and I wanted to see, all available via major roads. The stay included a very nice buffet breakfast, and for those on the...More
I stayed at your hotel October 4th, 2018 for 4 nights. I had even called the general manager on the phone to let him know that the room was very clean and the staff was wonderful.
During my 4 nights in room 733, the toilet...More
I spent the weekend at the Sheraton in Metairie, LA towards the end of September. Upon checking in the lobby and employees all seemed quite pleasant . Trying to get into my room , my keys didn't work. When the maintenance guy let me In,...More
Thank Scott M
Response from CourtnayB7, HR at Sheraton Metairie New OrleansResponded 3 weeks ago
Thank you for choosing to stay at the Sheraton Metairie - New Orleans Hotel and providing your honest feedback on the Guest Satisfaction Survey.
Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your...More
Just stayed in this hotel for one night. Hotel is an average Sheraton. Property is not new but ok. Rooms are spacious. I’m a gold member so I get the concierge floor which is a nice touch - free drink and snacks. 10 minutes from...More
I stayed there back in January or February and they did have a complimentary airport shuttle then. (Tip the driver of course!). Pickup is in the airport parking garage by Uber and Lyft pickup areas. We used Uber the rest of... More
I stayed there back in January or February and they did have a complimentary airport shuttle then. (Tip the driver of course!). Pickup is in the airport parking garage by Uber and Lyft pickup areas. We used Uber the rest of the time so I can't comment on whether or not they will do side trips.