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Courtyard Monroe Airport

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Courtyard Monroe Airport
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143 Reviews from our TripAdvisor Community

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Showing 143: English reviews
church point, LA
Reviewed 1 week ago via mobile

After a fiasco at another area hotel... The desk clerk checked us in with a welcoming smile and a promise to make our stay comfortable. Room was nice and cool. Beds amazingly comfy. So pleased except for the flat affect female worker at the coffee shop...who rudely told us breakfast was not served until 7...it was 6:55...and for 9.95 you...

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Helpful?
Thank beesknees0568
John P, General Manager at Courtyard Monroe Airport, responded to this review

Thank you for your review, I appreciate you letting me know about our performance. Thank you so much for your business!

Austin, Texas
Reviewed 5 October 2016

The good news is, they have a nice coffee bar, staff was pleasant, there's an Applebee's right there if that's your thing, and it's at the mall if you need to get some stuff. The sheet/comforter hybrid is an interesting concept. The bad news is, the rooms desperately need an update, particularly for the Soviet-era lighting and A/C unit, hard...

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Helpful?
Thank Arel11
John P, General Manager at Courtyard Monroe Airport, responded to this review

Thank you for letting us know how we are doing. We appreciate your feedback, and thank you for your business !

Atlanta, Georgia
Reviewed 24 September 2016

Great service. The lobby has been remodeled and very nice. However, my room had a musty smell and the pad on the bed seemed to be an afterthought and actually made it uncomfortable. With the limited selection in the city, this still is probably one of the better places to stay

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Helpful?
Thank david s
John P, General Manager at Courtyard Monroe Airport, responded to this review

Thank you for taking the time to let us know how we are doing, we love hearing from our guests . Thank you for your business !

A TripAdvisor Member
Level Contributor
4 reviews
2 helpful votes
Reviewed 7 September 2016 via mobile

So glad I have waited two months to write this review. My complaints were not handled efficiently or satisfactorily by Marriott. The check-in was bungled by the inexperienced clerk, who voided our friends credit card. As a surprise he had paid for our room for three nights. We were told to call him to come back and re-swipe. We declined,...

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1Thank A TripAdvisor Member
John P, General Manager at Courtyard Monroe Airport, responded to this review

Thank you for taking the time to write a review letting us know of our shortcomings, I have shared your feedback with my team as a training guide. Thank you for your business.

Bossier City, Louisiana
Reviewed 24 August 2016 via mobile

Have stayed here a number of times over the past 10 years but this last time was a real disappointment. Although I have to say the a/c worked great, plenty of hot water in the shower, easy and free wifi, and friendly attentive staff, otherwise not a good stay. The carpet in our room was damp (hopefully from carpet cleaning...

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Helpful?
Thank N0rmalee
John P, General Manager at Courtyard Monroe Airport, responded to this review

Thank you for taking the time to write a review and let us know about your stay. I deeply regret that your experience was not up to our standards , I hope that you will give us another chance to earn your business. Thanks !

Longview, Texas
Reviewed 29 July 2016 via mobile

Hilton and Hampton's system was down for the evening so they could not even accept walk-ins. This Marriott was the only thing available. My family was very pleased with the beds and slept well even though we arrived at 2:30a and drove out at 6:30a. I am considering changing my preference from Hilton to Marriott hotels when I travel.

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1Thank Kerry S
John P, General Manager at Courtyard Monroe Airport, responded to this review

Thank you for staying with us and for the great review. I hope that next time you are in the area, you'll choose us and will and stay longer. Thanks for your business!

Chandler, Arizona
Reviewed 22 July 2016

We did not realize how busy this town can get and had no reservations. We checked two Marriott properties that were 100% sold out and was told the Courtyard had the last rooms available. We got the last room. The individual at the front desk was very professional, friendly, and helpful. Our room was very nice and comfortable. The TV...

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Helpful?
Thank ackvil
John P, General Manager at Courtyard Monroe Airport, responded to this review

Thank you for the great review and for your business. Please stop in again and ask for me, I'll be glad to assist you with your luggage. Thanks again!

St. Louis, MO
Reviewed 3 July 2016

We were hosted by extended family whose home was full. Arriving, we were pleasantly surprised that our family member had paid for our room for three days, but the employee swiped over their card with ours and wiped it out. Her advise was that we could just call them back over to the hotel to do it again. We ended...

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Thank 5Honey
John P, General Manager at Courtyard Monroe Airport, responded to this review

Please accept my sincere apology for failing to provide you with a great stay. I assure you that the issues you encountered are not common place and I appreciate you bringing them to our attention.

Iowa
Reviewed 19 June 2016

Our family stayed at this hotel in June. The room was clean, beds comfortable, quiet, flat screen hotel that the HBO did not work on. I would have given it a 5 star if it ad a free breakfast. No free breakfast! Very surprising. Of course I should have looked at the amenities to see it did not. Selected it...

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Helpful?
Thank hawkeye27
John P, General Manager at Courtyard Monroe Airport, responded to this review

Thank you for your business ! It is appreciated that you took the time to write a review and tell us how we are doing. I like hearing from our guests and will share your feedback with the team. Safe travels and please visit us again, soon!

Rogers, Arkansas
Reviewed 19 June 2016 via mobile

Overall, it is a nice facility with some signs of aging however appears to have had a face lift of the lobby and rooms. There are a few things to consider: Cons - costs are relatively high for the amenities provided, (no free coffee in the hotel lobby and the rooms have the worst little coffee maker i have ever...

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Helpful?
1Thank Jimmy P
John P, General Manager at Courtyard Monroe Airport, responded to this review

Your response is much appreciated ! Thank you so much for letting us know your thoughts. I love getting honest feedback and sharing with our team. We wish you safe and happy travels. Thank you for your business!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Restaurant
  • Free Breakfast
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
  • Conference Facilities

Additional Information about Courtyard Monroe Airport

Address: 4915 Pecanland Mall Dr, Monroe, LA 71203-7012
Region: United States > Louisiana > Monroe
Price Range: £98 - £142 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Monroe Airport 3*
Number of rooms: 90
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Also Known As:
Courtyard By Marriott Monroe Airport Hotel Monroe
Courtyard Monroe
Monroe Courtyard
Monroe Marriott
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Questions & Answers

Questions? Get answers from Courtyard Monroe Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you stay here, make sure you aren't on the highway side.”
 of 5 bubbles Arel11, 5 Oct 2016 | Read review
“Avoid 210 and 310 if you want a shower or bath”
 of 5 bubbles laural327, 6 Jan 2016 | Read review
“Ask for a room on 3rd floor if possible”
 of 5 bubbles paragkarania, 15 Aug 2015 | Read review
“stay at the Town Suites accross the street.”
 of 5 bubbles boydpc, 21 Jul 2015 | Read review
“We had the room next to the elevator and even there it was a great and quiet night sleep.”
 of 5 bubbles RacFra, 12 Mar 2015 | Read review
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