SECRETS MAROMA BEACH RIVIERA CANCUN (Playa Maroma, Mexico) - All-inclusive Resort Reviews, Photos & Price Comparison

4.5

Excellent

14,455 reviews

Location

Cleanliness

Service

Value

Travellers' Choice 2019 Winner

Certificate of Excellence

GreenLeaders Silver level

Secrets Maroma Beach Riviera Cancun is tucked away on secluded Maroma Beach, voted the World's Best Beach by the Travel Channel four years in a row. This unlimited-luxury heaven provides opulence to the most discerning traveler with a pure white sand beach, stunning ocean views stretching as far as the eye can see, elegant suites providing 24-hour room service, daily refreshed mini-bars and several of them with swim-out access to twelve smaller pools plus a shimmering infinity pool, gourmet dining options and chic lounges.

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Property amenities

Pool

Room Service

Restaurant

Fitness Centre with Gym / Workout Room

Free Parking

Breakfast included

Bar/Lounge

Free High Speed Internet (WiFi)

Spa

Adult pool

Airport Transportation

Banquet Room

Breakfast Available

Business Centre with Internet Access

Concierge

Conference Facilities

Dry Cleaning

Hot Tub

Laundry Service

Meeting Rooms

Multilingual Staff

Outdoor pool

Shuttle Bus Service

Tennis Court

Wheelchair access

Room features

Accessible rooms

Air Conditioning

Minibar

Non-Smoking Rooms

Refrigerator in room

Suites

Good to know

HOTEL STYLE

Hidden Gem

Great View

HOTEL CLASS

Hotel links

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Hotel deals

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Contact

Carretera Federal 307, Chetumal-Cancun Km. 306.5, Playa Maroma, Playa del Carmen 77710 Mexico

Name/address in local language

011 52 1 844 283 0360

Getting there

Cozumel Airport15 mi

Cancun Airport22 mi

See all nearby hotels

Nearby restaurants

Nektar at Vidanta Riviera Maya

2.4 miMexican

Punta Bonita

4.6 miMexican

See all nearby restaurants

Nearby attractions

Cirque du Soleil Joya

2.3 miTheatre & Performances

See all nearby attractions

14,455Reviews

14,843Photos

1,872Q+A

100Room tips

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Popular mentions

Restful vacation in a luxury resort with beautiful beach

My one week visit at this resort was far better than expected. Lovely, caring people, top-notch food, superb beach, abundance of activities for everyone. Spa is glam, there is always someone accompanying you throughout the hydrotherapy experience to ensure you are okay. It…

Date of stay: February 2019

+2

Amazing resort!!

Our 5 day stay was the most relaxing trip ever! From check in (no deposit on cr card like someone mentioned) to check out...it was fabulous. Our Bldg #24 concierge, Roberto, has a memory like none other! He called us by name every time he saw us and helped in any way he could!…

Date of stay: February 2019

Amazing Stay But Why Isn't Anyone Talking About The Seaweed

My wife and I first visited Maroma 20 years ago, staying at what is now the Belmond Maroma. What we loved was the wonderful powdery white sand and crystal clear waters. Last week we went with our extended family to Secrets. While our stay at Secrets was EXCELLENT, I could…

Date of stay: February 2019

People make the place

The staff does an excellent job of knowing your name and showing that they care. The activity staff is tremendous. Clair and Ivan are outgoing. The food is wonderful and diverse. Late night shows superb. The beach is perfect. The pool and bar service help you relax.

Review collected in partnership with this hotel

Date of stay: February 2019

High End Experience

Well, it is a pricey option but you get what you pay for. Accommodations, food, and beverage were all pretty high end. Swim up room was great. We had never taken that option before and it will be a requirement for us in the future. Pros Food and beverage were very upscale. We…

Date of stay: February 2019

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Room 1519

Would you class this as an ocean view?

swim up room view

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Is there a good hairdryer (with a nozzle and powerful) in the room?

No! I actually did not bring my own hair dryer for once and I was sorry. I would definitely bring my own next time!

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Thanks to all of you who answered my question about the drink selection. Y'all are very helpful! I do have a second question about the beach cabanas and the thatched beach umbrellas I've noticed in the pictures. From the comments I've read I understand the cabanas run about $50 a day. What about those thatched umbrellas? Do they require a fee to reserve or are they included with your stay? Once again, thanks y'all.

Cabanas that are on the beach are $50, the umbrella’s on beach are free.

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What's the drink selection like at this place? Am I able to request any drink that I'd like, such as mezcal on the rocks, vodka soda water with lime juice, etc.? Or, am I limited to what's on the drink menu? I ask because I see a lot of the same drinks from the pictures posted. Thanks!

They had most everything we asked for and worked to satisfy the guests including expresso martinis and great fresh lime margs if you asked and they had mezcal The vodkas we’re premium choices. They did not have Aperol ....You can always get the house wine which was okay....as others suggested the bottled wine had a charge.

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I’m currently at this resort. I find the AC fan noise pretty loud. When thermostat is set, the AC doesn’t stop blowing when the set temperature is reached. It’s just on nonstop unless I shut it off. I’m not sure if this is this particular room’s issue or if anyone had a similar AC issue in their room. Thanks!

This may sound crazy, but we were told that the thermostat is somehow affected by the sliding doors - automatically. Meaning, if the doors are open, the AC will turn off. If the doors are closed, the AC will run constantly. It seemed true enough for us because we did not touch the thermostat at any time. We cooled the room by closing the patio doors. When it go too hot, we opened them and AC shut off... When the AC was running, you could hear the blowing but it was not too loud for us with the TV on as well. Hope this helps.

Are there underwater benches or seating in either pool aside from at the swim up bar? Trying to decide whether to bring floats

They have seats in the water near the bar and in other places of the pool. They also offer complimentary floats for anyone to use. So most people don’t bring floats— but of course you could if you can.

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