SECRETS MAROMA BEACH RIVIERA CANCUN

About

4.5

Excellent

15,567 reviews

Location

Cleanliness

Service

Value

Travellers' Choice 2019 Winner

Certificate of Excellence

GreenLeaders Silver level

Secrets Maroma Beach Riviera Cancun is tucked away on secluded Maroma Beach, voted the World's Best Beach by the Travel Channel four years in a row. This unlimited-luxury heaven provides opulence to the most discerning traveler with a pure white sand beach, stunning ocean views stretching as far as the eye can see, elegant suites providing 24-hour room service, daily refreshed mini-bars and several of them with swim-out access to twelve smaller pools plus a shimmering infinity pool, gourmet dining options and chic lounges.

Full view

Property amenities

Free parking

Free High Speed Internet (WiFi)

Pool

Fitness Centre with Gym / Workout Room

Free breakfast

Beach

Diving

Airport transportation

Parking

Free internet

Wifi

Internet

Hot bath

Fitness classes

Sauna

Pool / beach towels

Infinity pool

Adult pool

Outdoor pool

Private pool

Bar / lounge

Restaurant

Breakfast available

Breakfast buffet

Special diet menus

Swimup bar

Poolside bar

Tennis court

Aerobics

Evening entertainment

Table tennis

Nightclub / DJ

Shuttle bus service

Business Centre with Internet Access

Conference facilities

Banquet room

Meeting rooms

Spa

Couples massage

Facial treatments

Foot massage

Full body massage

Massage

Salon

Steam room

Adults only

Concierge

Shops

Sun umbrellas

Butler service

Dry cleaning

Laundry service

Ironing service

Room features

Ocean view

Non-smoking rooms

Suites

Air conditioning

Private beach

Housekeeping

Minibar

Flatscreen TV

Private balcony

Room service

Safe

VIP room facilities

Refrigerator

Good to know

HOTEL CLASS

HOTEL STYLE

Great View

Ocean View

Languages Spoken

Spanish

Hotel links

Visit hotel website

Hotel deals

Location

Full view

Contact

Carretera Federal 307, Chetumal-Cancun Km. 306.5, Playa Maroma, Playa del Carmen 77710 Mexico

Name/address in local language

00 52 1 844 283 0360

Getting there

Cozumel Airport15 miSee all flights

Cancun Airport22 miSee all flights

Car HireSee all Playa Maroma car hire

See all nearby hotels

Nearby restaurants

Punta Bonita at Rosewood Mayakoba

See all nearby restaurants

Nearby attractions

Cirque du Soleil Joya

3,769 reviews

2.3 miTheatre & Performances

Jungala Aqua Experience

See all nearby attractions

15,567Reviews2,008Q+A100Room tips

Very good hotel !

We stayed here last week and it was great! So am a very picky person and stayed before in many different resorts so I would say this resort is one of the best ! Pros: PEOPLE!!! Excellent service from people on front desk to housekeeping team! I wish I could remember all names , just a few to mention is Balbina beach server very attentive! Darwin Himitsu restaurant, he made our experience there !!Bernardo French restaurant this was spectacular!! Thanks! Sendy spa therapist ( massage ) or Wow wow wow!!! Sooo relaxing and professional!! As well as all spa facility !! Please try !! Nickoly UVC representative - thanks for great service and orientation !! ROOMS: very nice spacious accommodation plus extra touch with special design and relaxing atmosphere ! The one of the best rooms we stayed at All inclusive ! FOOD: what can I say ... The food is amazing here ! Start from breakfast buffet to al carte restaurants ! My favorite : Barefood grill : Whole fish sooo delicious! Thanks chef! French : onion soup, fillet minion and escargot ! Himitsu : sushi and rolls are great there very tasty! Seaside Grill : lamb empanada !! Try it if you like land the softest meat I have ever try!! BEACH : beautiful !!! White sand Unfortunately 3 out of 7 days we’ve need there it was stormy and we could not enjoy the beach but in day 4 it was paradise !! Sandy no rocks no seaweed just perfect !! ACTIVITIES: right on the beach no long drives just walk for 2-3 minutes and get jet ski , parasails or speed boat !!! So convenient!!! CONS ( it is only based on my preference may be for you it will be a pros) CROWDY : I like more relaxing vacation so I wish they have another quite pool with no loud music and many people who came for party.. like for instance Secrets akumal have .. but again it just me .. On the other hand people having a good fun loud time socializing with each other !! You will not be bored in this resort !! And last con I found is this resort is a little outdated compare to other resort same level . Other then that it is excellent resort .. you will not regret it !!! Thank you Secrets Maroma for a wonderful stay!!!…

Date of stay: October 2019Trip type: Travelled as a couple

Hotel's Favourite

I am completely spoiled now.

I just returned from Secrets Maroma Beach where I spent 3 nights and 4 days. The following staff members are my heroes: Sergio at the World Cafe, Alejandro at Porta Fino, Daniel and Daniel at the front door, Maili our concierge, and pretty much everybody else I had any contact with. This place is not just a resort, it truly is an escape. We were not preferred, we did not visit the spa, and still we felt pampered like never before. All the staff seemed to be thrilled with their job and everytime we thanked them, they said "Tis a pleasure". I was blown away. I wonder if they diffuse prozac there.... Anyway, if you have the budget, even for a few days, GO TO SECRETS MAROMA. The beach is gorgeous, the pools are huge and lovely, but the staff is the main event. I was there over 9/11. What a blessing it was to see Old Glory flying that day and then to be able to observe a moment of silence at 8:45am with the staff and other guests. Wow. One thing to note is that there are lots of mosquitos in the evening. Take bug spray and wear it from about 5pm on. There are iguanas who help control the problem, but I guess there are just too many for them. Overall, they deserve their AAA 5 Diamond rating.…

Date of stay: September 2019

Cleanliness

Service

Sleep Quality

Room Tip: There is not a bad room or room location on the property.

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Dear LaurieStrickland. We are very happy to learn that your stay at Secrets Maroma Beach Riviera Cancun was great. We appreciate you for taking the time to share your comments. As usual, we were delighted to share your nice comments with Sergio, Alejandro, Daniel, Maili, and the rest of our team, who are so proud to make sure that all our guest receive only the best service. We have strived to deliver the most memorable experience to our valued guests. Once again, we thank you for taking the time to share such a wonderful review of your experience with us. Nothing would make us happier than welcoming you again in the near future. It was a pleasure being your hosts. Best regards, Iliana Pérez Social Media Coordinator Secrets Maroma Beach Riviera Cancun

We love Secrets!

We stayed here the last week of September after staying/getting married at Secrets Akumal in July. The resorts are fairly similar and we enjoyed both but overall think that Maroma just falls into second place. ROOM- the rooms are the same as Akumal- pretty, clean and have everything you need! They were kind enough to get us a bedside fan in our room (we have this problem at every resort where the AC runs less overnight despite the fact that it says its on) so that helped a ton! I am a light sleeper and was not much of a fan of the flashing smoke detector above the bed- if we were staying longer I would've asked if they had some sort of tape to cover the light -if you have sleeping problems make your requests the first day and Im sure they can meet your needs! LOCATION- we did enjoy that this was 30 mins from the airport as opposed to Akumal being close to 90 mins RESORT- Maroma definitely won this category. The layout at Akumal is less of an open layout which caused us to get lost in the windy paths a lot. Maroma is cut and dry and we loved that BEACH- the beach at Akumal is calmer, clearer and has turtles. I think we were not at Maroma at the best time of year (hurricane season) so the ocean was pretty rough and we didn't get to enjoy it as much as we would've liked but I am sure at other times of year it is amazing- the seaweed is cleaned up by staff nonstop at both resorts FOOD- we loved the food at both but Akumal had better room service and poolside food. However, there was nothing at Maroma that we didn't like- the seaside grill was our favorite personally SERVICE- we have always had great service at Secrets resorts but do think that the staff at Akumal was just a tad above the rest. They all had great poolside/beachside/restaurant service though so no complaints by any means! ENTERTAINMENT- Maroma had a cooler set up than Akumal for games- cornhole/ladder ball/volleyball/connect four/chess/ping pong. Akumal had most of these but not as accessible. The shows at night were the same as most resorts we've been to- we went to the circus and rock show- they were both cool. There are plenty of scheduled activities through the day. The only downfall I would point to is there was better music at the pool at other resorts. Overall, we had a great time and would definitely recommend any of the Secrets resorts as they all seem to have the same high standards (we stayed at Capri too and LOVED how small and intimate it was- definitely a little more old school than Akumal and Maroma but we had an amazing time). Just book your trip and don't read into a lot of negative reviews at any resort!…

Date of stay: September 2019

Value

Location

Service

Room Tip: 3rd/4th floors that are non-ocean view often have a BETTER view than direct ocean!

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Our anniversary

This was our first time at secrets maroma and both my wife and I where extremely pleased with our vacation experience. The staff went out of their way to provide us with the best possible outcome and we couldn't be happier thank you Secrets Maroma cant wait to come back soon.

Review collected in partnership with this hotel

Date of stay: September 2019

Room Tip: Everything was great and all of the accommodations exceeded my expectations.

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Anniversary Trip

My husband and I enjoyed our anniversary at the Secrets Maroma Resort, we had a relaxing stay. We loved the fact that there were so many activities to take part in, and the food was amazing. The ambiance was so relaxing and felt surreal. The Costumer service we received was truly remarkable! We loved every moment of our stay. …

Review collected in partnership with this hotel

Date of stay: September 2019Trip type: Travelled as a couple

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How are the mosquitoes? I’m very allergic. Thanks.

The mosquitoes are really bad. We just got back last week. Dozens of bites even though clothing. I highly recommend bringing some repellent with DEET. That natural citronella, lemon grass stuff just doesn't work. Its worthless on these beasts.They are out in force as soon as the sun goes down!

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Are there elevators in the room buildings?

Yes

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I have read that there is a pushy time share sales pitch at these resorts. Is that true and how do you get around it?

else about this resort is first class. We had an absolute wonderful experience from beginning to end.

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We arrive on October 4. What is the condition of the beach/Is there a seaweed problem at present?

We were there Sept. 4 and beaches were GREAT, we had worried before going but had no issues.

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Do they have a beach bag in the room for you to use during your stay?? TIA!

We are vacation club members so they give us one, but there is not one in the room. They have lots of cute little shops though :)