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El Dorado Maroma, by Karisma

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El Dorado Maroma, by Karisma
El Dorado Maroma, by Karisma
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3,210 Reviews from our TripAdvisor Community

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Showing 3,002: English reviews
Start your review of El Dorado Maroma, by Karisma
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Reviewed yesterday NEWvia mobile

The best thing about our visit was the unbelievably attentive and accommodating staff. Not just extremely well trained but every single staff member we encountered were just plain nice. I want to single out Jesus who helped me with Yoga every day and I plan to continue. Also Jesus and his partner Alex helping with the water sports. Jennelle greeting...

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Thank Robin H. B
Milwaukee, Wisconsin
Reviewed yesterday NEW

This was our second visit to El Dorado Maroma and we could not have been more pleased! We stayed in a Royal Suite overlooking the beach with a wonderful view of the ocean, the island, and one of the lovely pools. We also enjoyed the entertainment at Bar 24, as well as on the beach, from the comfort of our...

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Thank MilwaukeeSnowbirds
Vero Beach, Florida
Reviewed yesterday NEW

So this was our third visit to El Dorado, Maroma and we are members of the loyalty program Exotic Travelers. This was our best vacation ever. We spent three days in Maroma resort in building 12, which was previously the Generations area. We enjoyed a first floor swim up room which is truly large, much more than needed for a...

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Thank Verowanderer
Reviewed yesterday NEWvia mobile

Loved the fun committee, all the workers and guac. Fantastic vacation and highly recommend!! I did yoga and water aerobics and had so much fun. Everyone is so friendly and very accommodating. I'd come back in a heartbeat.

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Thank Hollie S
Saint John, Indiana
Reviewed yesterday NEW

Alex was awesome! Manuel amazing! Whole staff kept us feeling muy importante! From the cleanliness to the laid back atmosphere to the beautiful water, it was such a great trip. We had so much fun, we'd come back here again!

Review collected in partnership with this hotel
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Thank SirJayRobertBobbyIII
Congers, New York
Reviewed yesterday NEW

The resort El Dorado Maroma is absolutely wonderful, it is the "smallest" resort of Karisma on the Riviera Maya, a very tranquil, quiet resort- perfect place for ultimate relaxation. Staff is absolutely amazingly wonderful, starting from the concierges to everyone else staffed there. When we arrived they gave us an upgrade to a swim-up Suite- amazing surprise. All the restaurants-...

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1Thank nicole1calore
Reviewed 2 days ago NEWvia mobile

Awesome family girls trip. Thank you Alex, Jesus, Jonas, Fernando, Diego, and all the wonderful staff. Upbeat, positive, kind, and helped make our trip excelente! So many things to do and a beautiful scenery. Absolutely will be back.

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Thank Shannon D
KarismaHotelsResorts, Gerente at El Dorado Maroma, by Karisma, responded to this review

Hola dear Shannon D, Thank you for the time taken to share your comments with us about your recent stay. It is nice to know that you had a great girl trip at our beautiful resort and that you have received great service; we feel honored that our team did a good job. we cannot wait to see you soon,...

Palmer, Alaska
Reviewed 3 days ago NEW

The social media ambasidors worked hard to keep all of the guests happy. Andrea, with her limited English, did an outstanding job keeping all of us involved in the daily pool activities. Alex and Jesus had the natural charisma to enduce us to play beach and pool volleyball, as well as Blackjack and Bingo. Their antics kept us laughing and...

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1Thank Gardenmoose
KarismaHotelsResorts, Gerente at El Dorado Maroma, by Karisma, responded to this review

Hola dear Gardenmoose, We feel honored that you had had an amazing time. Our whole team has as a goal making your stay memorable all the time. Thank you for letting us being part of your holidays. Hope to see you soon, Joslin Fuentes Díaz General Manager El Dorado Maroma, by Karisma

Dartmouth, Canada
Reviewed 3 days ago NEW

We enjoyed a stay at this resort earlier this month. Our experience was outstanding. The room was lovely and the service exceptional. Maroma Beach only adds to the blissful vacation. I must also add a note about the outstanding service and delicious meals we were served. In particular, we were very impressed by our beach butler, Elier. He couldn't do...

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1Thank 503jacqueline
KarismaHotelsResorts, Gerente at El Dorado Maroma, by Karisma, responded to this review

Hola dear 503jacqueline, Thank you very much for the review that you have shared. It is so lovely of you letting us being part of your holidays. We work hard every day to make you feel at home. Our team sends you warm regards. We are looking forward to welcoming you back very soon. Joslin Fuentes Díaz General Manager El...

Pewaukee
Reviewed 4 days ago NEW

We have been to many other resorts in area and this is by far the best. Beautiful place, beautiful people. Wow to the food at all the restaurants, especially Lima Limon. Wonderful teams at all the restauranrs, a special thanks to Jonas, Miguel, Marina and Martha and of course all the chefs!

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2Thank Herman G
KarismaHotelsResorts, Gerente at El Dorado Maroma, by Karisma, responded to this review

Hola dear Herman G, We are honored that you visited us. The way you describe your experience at EDM and how much you enjoyed our facilities shows us that we did a good job. Our team sends you warm regards. It will be a pleasure to see you again. Joslin Fuentes Díaz General Manager El Dorado Maroma, by Karisma

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Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Located on one of Travel Channels Top Ten Beaches in the World, El Dorado Maroma is an upscale, exclusive Caribbean resort for romantic couples and active vacationers alike. Intimate and beachfront. Rustic and luxurious at the same time. the hotel provides outstanding services and gourmet cuisine. Receive personalized butler and concierge service, arrive with style with a champagne check in. It is rustic, because it is not pretentious and was built using traditional materials and with the philosophy of embracing the bounty of the nature and the local environment. It lies directly on the beach of Maroma, considered to be one of the best beaches in the world by independent reviewers, including the Discovery Channel. ... more   less 

Additional Information about El Dorado Maroma, by Karisma

Address: Carretera Federal Cancun-Tulum Km 55.3, Playa Maroma, Playa del Carmen 77710, Mexico (Formerly El Dorado Spa Resorts, by Karisma)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Maroma
Price Range: £271 - £889 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — El Dorado Maroma, by Karisma 4.5*
Number of rooms: 99
Reservation Options:
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Also Known As:
El Dorado Maroma, a Beachfront Resort, By Karisma Hotel Playa Del Carmen
El Dorado Maroma Hotel
El Dorado Maroma Resort
Hotel Style:
#2 Family Hotel in Playa Maroma
#3 On the Beach Hotel in Playa Maroma
#3 Top resorts Hotel in Playa Maroma
#3 Romantic Hotel in Playa Maroma
#3 Luxury Hotel in Playa Maroma
#3 Spa Hotel in Playa Maroma
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Questions & Answers

Here's what travellers have asked, with answers from El Dorado Maroma, by Karisma staff and other travellers.
482 questions
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Lynn
7 months ago

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Questions? Get answers from El Dorado Maroma, by Karisma staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on the first floor offer great accessibility, but rooms on the upper floors have excellent views and a bit more privacy.”
  • Room with a view!
  • Morning Sunrise
  • A bit of private paradise
 of 5 bubbles MilwaukeeSnowbirds, 22 Mar 2017 | Read review
“In Palofito the rooms on the southside have more private views as those on the north face back to the main beach and the resort.”
 of 5 bubbles Verowanderer, 22 Mar 2017 | Read review
“We asked for a quiet room and were given one in Building 12. It was terrific.”
 of 5 bubbles Gardenmoose, 20 Mar 2017 | Read review
“Small resort- believe all rooms have good location”
 of 5 bubbles 743hermang, 19 Mar 2017 | Read review
“honeymoon suite”
 of 5 bubbles bobbyhayducka2, 16 Mar 2017 | Read review
5 of 5