We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

El Dorado Maroma, by Karisma

Travellers' Choice award winner
GreenLeadersGold level
07/05/2017 08/05/2017
1 room 2 adults 0 children
US$847*
Compare best prices from top travel sites
and 11 more sites!
Professional photos
El Dorado Maroma, by Karisma
El Dorado Maroma, by Karisma
Panoramas (11)
View Map
{"widget":{"name":"ibex_photo_carousel","moduleList":["handlers"],"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

3,365 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 3,148: English reviews
Start your review of El Dorado Maroma, by Karisma
 Click to rate
Reviewed yesterday NEWvia mobile

Had the best vacation. Enjoyed the resort and all those we met at the resort. We stayed in the Palafitos which was absolutely beautiful. The room, staff and restaurant was amazing. We can't say enough about Alan and Ivan who took great care of us. Daisy always made sure we were perfectly relaxed on the beach and Agustin made sure...

 Report
Helpful?
Thank Melanie W
Los Angeles, California
Reviewed yesterday NEW

My wife and I booked this resort through Costco Travel. We had never done an all-inclusive resort stay before so we decided to try it out. We were definitely happy with our choice. The beach sand is awesome. We felt the sand in Playa del Carmen and were not impressed after feeling the sand at El Dorado Maroma. The customer...

Review collected in partnership with this hotel
 Report
Helpful?
Thank fujiiface
Reviewed yesterday NEWvia mobile

My wife and I just returned from a week at this resort and our first trip to Mexico and an all inclusive turned out to be better than expected. There are 6 restaurants and we ate at all of them. The quality of food was mostly very good and the friendly/polite service made the dining experience enjoyable. The bars and...

 Report
Helpful?
Thank tocalani
Reviewed yesterday NEWvia mobile

Not knowing what to expect at a resort, I was pleasantly surprised to be greeted everyday with enthusiasm and kindness from all members of the staff. They made the whole experience so much better, and I am grateful to them for encouraging me to hop on board with activities I hadn't tried before. Everyday was a delight, and I honestly...

 Report
Helpful?
Thank Lindsey G
London, United Kingdom
Reviewed 2 days ago NEW

We revisited El Dorado Maroma again this year because we had such a brilliant holiday last year & we had an even better experience this year. If you want a peaceful holiday in a place that is full of friendly happy people that can't do enough for you then look no further than the Maroma. This year the over sea...

 Report
Helpful?
Thank Susan G
KarismaHotelsResorts, Gerente at El Dorado Maroma, by Karisma, responded to this review

Hola dear Susan G, On behalf of our team, we want to thank you for your compliments and for the token of appreciation to the team. we feel so glad to know that your stay was great and the service made it even greater. we are already waiting for you. Joslin Fuentes Díaz General Manager El Dorado Maroma, by Karisma

Wisconsin
Reviewed 2 days ago NEW

My wife and I spent a week at El Dorado Maroma in mid-April. What a wonderful experience. We are not used to being attended to and it was a bit of an adjustment for us, but after spending a day there, we acclimated and truly enjoyed our time. The beach was very nice and there was always a place to...

 Report
Helpful?
2Thank Roeskar
KarismaHotelsResorts, Gerente at El Dorado Maroma, by Karisma, responded to this review

Hola dear Roeskar, We would like to thank you for sharing your kind point of you. We are thrilled that your experience was wonderful and enjoyed every moment here. we are grateful that you gave us the opportunity to take care of you. We will be glad to welcome you back, Joslin Fuentes Díaz General Manager El Dorado Maroma, by...

Reviewed 2 days ago NEW

My name is Mike, I had been in a severe motorcycle accident several months earlier and was looking for a nice place to relax after having several months of rehab. My travel agent suggested the El Dorado Maroma. She could have not be more spot on. This resort is a perfect get-a-way for adults who need some TLC. The food...

 Report
Helpful?
1Thank Micheal W
KarismaHotelsResorts, Gerente at El Dorado Maroma, by Karisma, responded to this review

Hola dear Micheal W, We are glad that you had enjoyed your time here and had a wonderful relaxing experience sharing time with our team. It is good to hear that you are recovered and your holidays at EDM were helpful as well as our team service. We have send them your compliments. We are already waiting for you, Joslin...

London, Canada
Reviewed 2 days ago NEW

BACKGROUND As has happened several times in the past, we booked our airfare to CUN months ahead of booking our resort. There are so many good resorts to choose from in the Riviera Maya, I have always had luck finding a terrific deal, and this time was no exception. In March, exceptionally low prices for El Dorado Maroma started appearing...

 Report
Helpful?
15Thank Kodachrome_Dreams
KarismaHotelsResorts, Gerente at El Dorado Maroma, by Karisma, responded to this review

Hola dear Kodachrome_Dreams, We thank you for the time taken to share your opinion. It is good for us to have a feedback so detailed so that we can take actions where it is necessary. We will manage all your suggestions and comments. Nevertheless, it is important to comment, the seaweed appears depending on the season of the year all...

Woodbury, New Jersey
Reviewed 2 days ago NEW

My husband and I went to El Dorado Maroma for our honeymoon in 2014. We loved it and purchased the vacation club membership, which came with interest-free financing. Great deal, we had a great stay, so we did it. The vacation club switched lenders and sold our account without notifying us. My husband made a payment to pay our remaining...

 Report
Helpful?
4Thank aad250100
Portland, Oregon
Reviewed 3 days ago NEW

El Dorado Maroma was the perfect place for a relaxing couple's trip. It was quiet and low key which is what we were looking for. The food, especially at the Caribbean Grill (the name and even description from the hotel don't do it justice. Also make sure to get the tuna tostada) was as good as anything you'd get at...

 Report
Helpful?
2Thank mkinshella
KarismaHotelsResorts, Gerente at El Dorado Maroma, by Karisma, responded to this review

Hola dear mkinshella, We are grateful for your comments. It is an honor that you what you needed. Our team was pleased to make you feel comfortable and welcome. We appreciate your kind words We would be pleased to welcome you back. Joslin Fuentes Díaz General Manager El Dorado Maroma, by Karisma

5,088 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (4626)
Viewed
Dining (385)
Viewed
Room/Suite (775)
Viewed
Pool/Beach Area (1104)
Viewed
View from Room (219)
Viewed
Hotel & Grounds (573)
Viewed
Bathroom (88)
Viewed
Family/Play Areas (13)
Viewed
Business Centre/Function Rooms (6)
Viewed
0:36
Videos (3)
Viewed
Other (1460)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (405)
Viewed
Amenities (66)
Viewed
Beach (21)
Viewed
Infinity Pool (29)
Viewed
Pool (14)
Viewed
Presidential Suite Swim-Up (126)
Viewed
Dining (67)
Viewed
Royal Suite Swim-Up (56)
Viewed
The Hotel (26)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (57)
Viewed
Pool/Beach Area (4)
Viewed
Room/Suite (21)
Viewed
Dining (3)
Viewed
Hotel & Grounds (2)
Viewed
Family/Play Areas (4)
Viewed
Bathroom (1)
Viewed
Other (22)
07/05/2017 08/05/2017
Hotels you might also like...
Also consider these accommodations in or near Playa Maroma
5.5 mi away
El Dorado Casitas Royale, by Karisma
4.0 mi away
Fairmont Mayakoba
Fairmont Mayakoba
#7 of 213 in Playa del Carmen
3,563 reviews
5.5 mi away
El Dorado Royale, by Karisma
El Dorado Royale, by Karisma
#3 of 11 in Playa Paraiso
9,304 reviews
Show Prices
Show Prices
Show Prices
1.2 mi away
Secrets Maroma Beach Riviera Cancun
2.5 mi away
Iberostar Grand Hotel Paraiso
Iberostar Grand Hotel Paraiso
#1 of 11 in Playa Paraiso
5,627 reviews
3.8 mi away
Valentin Imperial Maya
Valentin Imperial Maya
#1 of 1 in Playa del Secreto
11,438 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Located on one of Travel Channels Top Ten Beaches in the World, El Dorado Maroma is an upscale, exclusive Caribbean resort for romantic couples and active vacationers alike. Intimate and beachfront. Rustic and luxurious at the same time. the hotel provides outstanding services and gourmet cuisine. Receive personalized butler and concierge service, arrive with style with a champagne check in. It is rustic, because it is not pretentious and was built using traditional materials and with the philosophy of embracing the bounty of the nature and the local environment. It lies directly on the beach of Maroma, considered to be one of the best beaches in the world by independent reviewers, including the Discovery Channel. ... more   less 

Additional Information about El Dorado Maroma, by Karisma

Address: Carretera Federal Cancun-Tulum Km 55.3, Playa Maroma, Playa del Carmen 77710, Mexico (Formerly El Dorado Spa Resorts, by Karisma)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Maroma
Price Range: £306 - £1,149 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — El Dorado Maroma, by Karisma 4.5*
Number of rooms: 99
Reservation Options:
TripAdvisor is proud to partner with Expedia, BookIt.com, Hotels.com, TripOnline SA, Hotwire, Orbitz, Travelocity, HotelsClick, Cancelon, Evoline ltd, Jetsetter, HotelsforEveryone, HotelQuickly and Priceline so you can book your El Dorado Maroma, by Karisma reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
El Dorado Maroma, a Beachfront Resort, By Karisma Hotel Playa Del Carmen
El Dorado Maroma Hotel
El Dorado Maroma Resort
Hotel Style:
#2 Family Hotel in Playa Maroma
#3 Green Hotel in Playa Maroma
#3 On the Beach Hotel in Playa Maroma
#3 Luxury Hotel in Playa Maroma
#3 Top resorts Hotel in Playa Maroma
#3 Romantic Hotel in Playa Maroma
#3 Spa Hotel in Playa Maroma
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from El Dorado Maroma, by Karisma staff and other travellers.
508 questions
Ask a question
Lynn
8 months ago

See all questions (508)

Questions? Get answers from El Dorado Maroma, by Karisma staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“MIni bar is included in all-inclusive so enjoy it because it gets stocked every day.”
fujiiface, 22 Apr 2017 | Read review
“Rooms in the newer blocks ( only 4 floors high) have a lift and lovely views”
susangS9056VZ, 21 Apr 2017 | Read review
“We stayed on the 4th floor in a presidential suite. It was HUGE:), clean and wonderful. The views of the ocean were great.”
Roeskar, 21 Apr 2017 | Read review
“Presidential room is the best!!!”
91michealw, 21 Apr 2017 | Read review
“Spend a little extra for the honeymoon suite, it was so worth it. The balcony rooms overlooking the pool are great!”
mkinshella, 20 Apr 2017 | Read review
5 of 5
Cancelon
US$847* /night
View Deal
Expedia.com
Bookit.com
Hotels.com
View all 13 deals
*Disclaimer
Prices are for 1 room, 2 adults
Change dates