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DoubleTree by Hilton Hotel Portland

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DoubleTree by Hilton Hotel Portland
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842 Reviews from our TripAdvisor Community

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Showing 827: English reviews
Connecticut
Reviewed yesterday NEW

Great location, right across from the mall and near restaurants. The room was very clean and staff is very helpful. Breakfast buffet was delicious ! Parking lot was under construction and seemed like it was the last time we were here two years ago, not sure what's going there.

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Helpful?
Thank Theresa L
United States
Reviewed 3 days ago NEW

This was a great hotel with a great location. Very quiet, even though next to the highway and a mall. Convenient location and a bargain. The staff was very friendly and gave me cookies at all times :)

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Helpful?
Thank U9224HSadams
Portland
Reviewed 1 week ago

The room smelled like cigarettes. The service was non existent as they told me there was nothing they could do. I was looking to move rooms. Love the propert however had a bad experience. Have recommend this place in past would have trouble doing it again

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Helpful?
Thank robertoJ9883OI
BGoodwin2016, Manager at DoubleTree by Hilton Hotel Portland, responded to this review

We are terribly sorry that you experienced a poor stay with us. Please know that this is not typical for our hotel at all. As you have also completed a guest survey, I have emailed you personally to apologize and inquire to additional details so that I am better able to resolve this for you. I do look forward to...

Ellsworth, Maine
Reviewed 1 week ago

Very close to the mall, lots of restaurants to choose from and the indoor pool was great for the kids. Bar was located in a convenient spot to the pool and the restaurant. The parking lot was under construction But will be nice when done.

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Helpful?
Thank darrenjr2016
BGoodwin2016, Manager at DoubleTree by Hilton Hotel Portland, responded to this review

Tis the Season of shopping and yes, we agree that our location can't be beat! We are pleased to hear that you enjoyed your visit with us and that our amenities were well suited for your travel needs. Yes , our parking area is getting resurfaced and are looking forward to it's completion as well. Please come back soon !...

Piestany, Slovakia
Reviewed 1 week ago

Located next to shopping malls and near to PWM airport, free drive with hotel's driver within 1,5 mile. Quiet place nice and helpful staff. Didn't experience any troubles. I was able to get later checkout (30 mins) than standard. I am satisfied

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Helpful?
Thank 500dusanz
BGoodwin2016, Manager at DoubleTree by Hilton Hotel Portland, responded to this review

Thank you for sharing your stay experience with us and the Trip Advisor community. We are delighted that you enjoyed a quiet and restful visit with us and found our location convenient. Please come back again soon ! We'll keep the cookies warm ! Brenda Goodwin Assistant General Manager

Albany, New York
Reviewed 1 week ago

I would stay again I would go elsware for dinner staff was friendly and helpful the cookies were realy good I will tell friends and related people to stay with you the dining was the only the disappointment thanks

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Helpful?
Thank J2473QTscotth
BGoodwin2016, Manager at DoubleTree by Hilton Hotel Portland, responded to this review

We appreciate your sharing your feedback with us here on Trip Advisor. I am happy to hear that although you were not pleased with our menu options at the Blue Wave Grill, that you did enjoy your accommodations with us and that our staff were friendly. We hope that you will return again and perhaps give our dining options another...

Seaford, NY
Reviewed 1 week ago via mobile

The rooms are clean and comfortable although a little small. Pool is very nice as far as indoor pools go although they need to do something about drainage around outside of pool. Breakfast is so-so but cookies before bed are delicious. All the staff was very friendly and helpful. Plus pets are allowed so that is great.

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Helpful?
Thank KCG516
BGoodwin2016, Manager at DoubleTree by Hilton Hotel Portland, responded to this review

We appreciate that you have taken the time to provide us valuable feedback and that you had a great time at our hotel while visiting Portland. I will share your comments about the water drainage with our Engineering department and thank you for letting us know. Our cookies are a big hit for sure and we always try to provide...

Reviewed 1 week ago via mobile

Came for weekend and it was a great place to stay! Great Location with the Mall across the street and tons of other shopping areas & restaurants all around! Staff was very friendly and accommodating!! Rooms were clean & beds were comfortable! I'd stay here again!

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Helpful?
Thank Michele T
BGoodwin2016, Manager at DoubleTree by Hilton Hotel Portland, responded to this review

Thank you for sharing your experience with us and the Trip Advisor community. We are delighted that we succeeded in providing you a comfortable stay and that you found our location great for your travel needs. We hope to welcome you back again soon ! We'll keep the cookies warm. Brenda Goodwin Assistant General Manager

Ellsworth, Maine
Reviewed 2 weeks ago

My family spent a weekend at the Double Tree in Portland. We found the location allowed us access to what we wanted. The staff was friendly. The room was clean and comfortable. If we're ever in the area again the Double Tree will be a top choice for us.

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Helpful?
Thank Ian B
BGoodwin2016, Manager at DoubleTree by Hilton Hotel Portland, responded to this review

Thank you for choosing our hotel for your recent family get-away! We are thrilled that you found our location perfect for your travel needs and enjoyed a comfortable stay with us. We look forward to welcoming you back soon ! Brenda Goodwin Assistant General Manager

Worcester, Massachusetts
Reviewed 2 weeks ago

When you check in they give you these fresh baked cookies that are delicious. The shape of the building was very interesting... because it's a circle. I thought it would've been nice if the dining area and bar were on the top floor spinning, but I didn't design the layout. The bed slept really comfortable. I only stayed one night...

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Helpful?
Thank Amber B
BGoodwin2016, Manager at DoubleTree by Hilton Hotel Portland, responded to this review

Ah yes, the Doubletree cookies...YUM! Thank you so much for sharing your review with us here on Trip Advisor. We appreciate your kind words and we are delighted that you had an enjoyable time with us. We hope to see you again in the near future ! We'll keep the cookies warm. Brenda Goodwin Assistant General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Room Service
  • Bar/Lounge
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
The newly renovated DoubleTree by Hilton® Portland Maine is ideally located just minutes from Portland's International Jetport, historic downtown Portland, and situated right next door to Maine's largest mall, The Maine Mall. Make yourself comfortable in our newly renovated guestrooms with thoughtful amenities including Sweet Dreams Beds, complimentary high-speed internet, and ergonomic workstations. Enjoy a dip in our refreshing indoor heated pool or get a great work out in our Fitness Room featuring Precor® exercise equipment. Stop by the Blue Wave Grille to enjoy a savory meal for breakfast, lunch, or dinner. Unwind after a long day at our bar and lounge. Also, offering 10 versatile meeting spaces, on site catering, AV rental, and a devoted team, the DoubleTree by Hilton Portland Maine is the ideal space for your business meeting or event. We look forward to welcoming you to our property with our signature warm chocolate chip cookie upon arrival. ... more   less 

Additional Information about DoubleTree by Hilton Hotel Portland

Address: 363 Maine Mall Rd, South Portland, ME 04106-3214
Region: United States > Maine > South Portland
Price Range: £75 - £119 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Portland 3.5*
Number of rooms: 219
Reservation Options:
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Also Known As:
Wyndham South Portland
South Portland Wyndham
Hotel Style:
#4 Business Hotel in South Portland
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel Portland staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Location is good for shopping and the airport”
 of 5 bubbles CountyGirl81, 7 Nov 2016 | Read review
“Avoid directly east- and west-facing rooms to minimize glare through these huge windows.”
 of 5 bubbles ECP-Writes, 12 Oct 2016 | Read review
“Don't sleep in the west tower and make sure they tell you the total for your entire stay.”
 of 5 bubbles 486debf, 14 Sep 2016 | Read review
“Choose Rooms In The West Wing & Enjoy Your Own Side Entrance Away From The Main Lobby Door”
 of 5 bubbles RobbyofMaui, 7 Sep 2016 | Read review
“I suggest another hotel....”
 of 5 bubbles bowtieguy61, 7 Sep 2016 | Read review
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