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All reviewsbar restaurantfridge and microwavebest westernsbreakfast vouchershot tubon site restaurantindoor poolawesome hotelrooms were cleanfitness centeroff the highwaybusiness tripincluded breakfastthird floora wonderful staygreat breakfastsmoking room
I and my wife have gone to this hotel for years. The owners and the staff are excellent. I always look forward to using the pool and hot sauna. I also love the next morning when I go to the cozy breakfast room and eat...More
Big room, very clean, comfy king size bed that I slept 11 hours straight. Coffee in the room was delicious. Ac quiet & strong. Used the fitness center for a run & then relaxed in the pool. Quiet clean and really nice staff
1 Thank S3691RBrichardl
Response from kspaulding, Manager at Best Western Plus Waterville Grand HotelResponded 20 September 2017
Dear S3691RBrichardl - thank you for taking the time to rate and review our hotel! We're so glad you enjoyed your stay :) We hope that we can welcome you back again soon! Best, Karen
I stay here quite often and am a smoker, they have a smoking section in the hotel so if you smoke you need to ask for a smoking room. The rooms are clean and they give you a voucher for breakfast. I would prefer a...More
Really great experience. You get 7 bucks for breakfast and much appreciated. Nice room and bathroom. Staff friendly and helpful. Will return next trip to the Waterville area. Easy access to 95 interchange
Thank Stuart G
Response from kspaulding, Manager at Best Western Plus Waterville Grand HotelResponded 2 weeks ago
Thank you for the kind review and 5 star rating, Stuart! So glad you enjoyed your time with us - looking forward to your next stay with us at Best Western Plus Waterville!
Checked and was directed to pull around to door #3 for closest entryway for room access. Pulled around to Door #3 pull in next to a Black Pickup Truck ( Mass Plates) that seemed to have an interior light left on and no one seemingly...More
Thank Rich L
Response from kspaulding, Manager at Best Western Plus Waterville Grand HotelResponded 24 January 2018
I am very sorry to hear about your experience at our hotel. Sometimes we are caught when we are less than our best for our guests. Your feedback is extremely valuable to us, as we strive to improve with each and every stay....More