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When I arrived at 7:10pm, two very frazzled clerks at the front desk were trying to find clean rooms for several groups of people. Apparently, there was only one housekeeping person working and they didn't have enough clean rooms to assign to the people waiting....More
Response from IHGService, Guest Relations Manager at Candlewood Suites Aberdeen - Edgewood - Bel AirResponded 31 March 2016
Thank you for being our guest and for taking the time to write your review. I was concerned to see that you were not impressed with our property particularly with our housekeeping services. I would like to apologize for any inconvenience these issues...More
A good clean, modern hotel. The staff are great. Had a problem with my reservation,totally my fault.Desk clerk Dina went out of her way to solve it. I wish every hotel had staff like Dina I stay at a lot of hotels/ motels. This one...More
I was recently at this hotel for a couple weeks on a business trip. It is my 3rd time to this area, so I know it reasonably well and have stayed in a few other hotels nearby.
The candlewood is great for a long...More
I had booked this hotel on line and thought I had reserved a non smoking room. It turns out when I got to the hotel, I must have made an error at the time of booking and they had a smoking room reserved for me....More
This was our first stay at a Candlewood Suites and have to admit it was not what we expected. On arrival we were greeted by a friendly front desk lady and she did her best to give us an early check-in. We were in a...More