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SpringHill Suites by Marriott Gaithersburg

Traveller (32)
Room & Suite (33)
Dining (11)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Discover comfort and convenience at SpringHill Suites by Marriott Gaithersburg, an all-suite hotel in Gaithersburg, Maryland offering restful accommodations near Maryland SoccerPlex, Downtown Crown and the city of Rockville.
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Property amenities
Pool
Free parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Breakfast included
Airport transportation
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Paid Internet
Paid Wifi
Public Wifi
Self-Serve Laundry
Shuttle Bus Service
Wheelchair access
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Room features
Microwave
Family Rooms
Kitchenette
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Mid-range
Business
HOTEL CLASS
Hotel links
Visit hotel website
Special Offer:Unlock Member Rates!
Hotel deals
Hotel packages

Location

Full view
58Somewhat walkable
Grade: 58 out of 100
63Restaurantswithin 0.75 miles
5Attractionswithin 0.75 miles
86Reviews
75Photos
4Q+A
14Room tips
Traveller rating
  • 38
  • 31
  • 9
  • 2
  • 6
Time of year
Traveller type
Language
  • Filter
  • English
Popular mentions
Had to switch rooms twice. Didn't want to switch again, so I left the next day. HVAC issues, rooms on second floor shake and vibrate randomly and some rooms need serious general maintenance. Stains on carpet, walls, etc. My toilet looked like they went to Home Depot nearby and
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Response from didbG8108IO, General Manager at SpringHill Suites by Marriott Gaithersburg
Responded 2 days ago
Hi Art V, Thank you for your candid feedback regarding your recent stay. I am sorry to hear about the impression that you were left with from our hotel. I would be glad to discuss your stay in more detail with you-please feel free to contact me directly at the hotel.
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We spent two nights at this hotel and found it very comfortable. We did not make use of the pool or exercise room, but were happy with our room and the breakfast. The staff at the front desk and in the breakfast area were professional and courteous.
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Response from didbG8108IO, General Manager at SpringHill Suites by Marriott Gaithersburg
Responded 1 week ago
Hi mykidsm0m, Thank you so much for staying with us, and for taking the time to review your stay on TripAdvisor! I am glad to hear that you were able to spread out and take advantage of all the space that our suites offer, as well as to enjoy the outstanding service provided by our team. I hope that we have the opportunity to serve you again soon!
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Hotel rooms, lobby, fitness center etc. were clean and in working order. Heater/Air Conditioner was not properly sealed and cold air came in, Sockets in lobby did not charge computer or phone. The free breakfast was nice with a wide variety of choices and waffles on weekend.
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Response from didbG8108IO, General Manager at SpringHill Suites by Marriott Gaithersburg
Responded 10 Jan 2019
Hi DocJ, Thank you so much for staying with us, and for taking the time to review your stay on Tripadvisor. Thank you for your kind comments about our staff as well as the cleanliness and maintenance of the hotel! I am so sorry to hear about the experience that you had with the sealing of the HVAC unit in your room. Our engineering team is taking it a look at this in all of rooms and correcting and deficiencies that they encounter. I hope that we have the opportunity to serve you again next time your travel plans call for a trip to the area!
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Do not stay at this hotel (or any other Marriott) if you are not some type of status tiered member. Despite having stayed here multiple times and despite having a two night confirmation made in advance, upon my arrival at 12:15 AM (in the morning!) following my flight, I was
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Response from didbG8108IO, General Manager at SpringHill Suites by Marriott Gaithersburg
Responded 3 Dec 2018
Hi cppersuu, Thank you for sharing your feedback regarding your recent experience with our hotel. I am so sorry to hear about this experience! All hotels, regardless of brand, become over-sold from time to time. This can be for various reasons, but sometimes is due to long-term guests extending their stay, which can push future nights into negative inventory. On any days that we are in this situation, we look for our best candidates to walk to a neighboring hotel, and of course, our most loyal rewards members will take priority in these situations. We always try to call our guests ahead of time to let them know about the adjustment, but frequently contact information is not provided in the reservation. I hope that we have an opportunity to serve you better next time your travel plans call for a trip to this area.
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The hotel was good for the most part except for four things: -pillows need to replaced as they were lumpy and uncomfortable -need more water pressure in shower -breakfast area too small for the size of hotel -was constantly no place to sit and food area was zoo -hot tub
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Response from David B, General Manager at SpringHill Suites by Marriott Gaithersburg
Responded 26 Nov 2018
Hi ktpc2005, Thank you for staying with us, and for providing us with your feedback. I have shared this feedback with our team and will work to ensure that and deficiencies are correctly quickly for our future guests. I hope that we have the opportunity to host you again soon!
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Photo provided by managementSpringHill Suites by Marriott Gaithersburg
King Suite Living Area
Photo provided by managementSpringHill Suites by Marriott Gaithersburg
Suite
Clean room
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Is the pool open at all during the week?
Per their website, pool hours from Labor Day to Memorial Day are: Friday: 5 PM – 10 PM Saturday: 11 AM – 10 PM Sunday: 11 AM – 5 PM
1 vote
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Is the swimming pool heated? What are the hours of operation of the pool?
Good Afternoon Ljoe27, Thank you so much for taking the time to post a question on our TripAdvisor page! The pool is in fact heated and is currently set to 82 degrees! The pool hours are as follows: Friday: 5:00pm to 10:00pm Saturday: 10:00am to 10:00pm Sunday: 10:00am to 5:00pm If you have any further questions, please feel free to contact the hotel directly at (301) 987-0900. Thank you! Steve O.
1 vote
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What and where is the nearest Metro station?
Good Afternoon letsgonana, The closest metro station to our Hotel is the Shady Grove Metro Station. The station is located approximately 2.5 miles from the hotel. If you have any further questions, please do not hesitate to reach out to the hotel directly at (301) 987-0900. Thank you, Sean M. Operations Manager
0 votes
Good Afternoon Ljoe27, Thank you very much for taking the time to post a question on our TripAdvisor page. As mentioned in a couple of the previous responses, Super Shuttle is the cheapest option for transportation from Dulles Airport to our hotel in Gaithersburg, Maryland. Please keep in mind that the Super Shuttle may have passengers going to other locations and may make several stops prior to arriving to our property. Also, as mentioned the next best option would be a Taxi or Car Service. Please feel free to contact me if you have any further questions. Have a wonderful day! Sean M. Operations Manager
0 votes
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"Rooms not in this hotel are the best rooms."
"Stay away from Interstate side of the hotel"
"Watch out for street side very noisy"
"Stay at least 2nd. or Higher Floor. Away from the Pool Area"
"Front of the hotel is quieter (back overlooks highway but not noisy)"
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PRICE RANGE
US$91 - US$202 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
springhill suites gaithersburg hotel gaithersburggaithersburg springhill suites
LOCATION
United StatesMarylandGaithersburg
NUMBER OF ROOMS
162
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