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Front desk Alex solved our issues with the lack of housekeeping service in a very professional and efficient manner. Housekeepers need improvement on their professional skills, for example do not ever touch the guests'food in the kitchen like they did with mine which is unacceptable,...More
Response from TPSGaithersburg, General Manager at TownePlace Suites GaithersburgResponded 1 week ago
Hi Shay9916. Thank you very much for staying with us and for your review of your stay. While I am sorry about the actions of our housekeeping team regarding your items and their general loudness in the hallway, I am very pleased that Alex was...More
I checked into my hotel later in the evening and called to verify that I had a room available and they assured me they did. When I checked in, they did have a room but told me I was the second to last room for...More
Thank Nicole D
Response from TPSGaithersburg, General Manager at TownePlace Suites GaithersburgResponded 4 weeks ago
Hi Nicole D,
Thank you for being our guest and for taking time to complete your review of our property. On behalf of my team, please accept my apology for your room not being in better condition. We work hard to provide our guests with...More
I stayed here for 2 nights on a business trip. I checked in around midnight. It was a breeze - they were running on capacity so I was checked into a 2 bedroom suite. Great layout :) but I didn't use both the bedrooms. Parking...More
Checkin in was quick and rate was good for the area, $160/night.
Building my room was in was musty and smelled strongly of Lysol when you walked into the hallway.
The room was large but somewhat dated, AC for some reason put out a lot...More
Response from TPSGaithersburg, General Manager at TownePlace Suites GaithersburgResponded 26 September 2017
Thank you for writing a review on your recent stay at Towneplace Suites by Marriott Gaithersburg.
We are very sorry for the inconvenience you experienced during your stay with us.
I would like to have the opportunity to speak with you to further discuss...More
During multiple trips to Gaithersburg, I have stayed for more than a month in this hotel. It's near to the old historic city of Gaithersburg, the park and ride to BWI is also at walking distance. I did not have a Car and it helped...More
Response from TPSGaithersburg, General Manager at TownePlace Suites GaithersburgResponded 19 September 2017
Thank you, siddudubey for writing a review on your recent stay. Our location is ideal for our travelers, we are just minutes away from the Shady grove metro stations, and just minutes way from the park and ride to BWI. Our team is ready and...More