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Extended Stay America - Washington, D.C. - Germantown - Milestone

Expedia.comUS$102*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
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Extended Stay America - Washington, D.C. - Germantown - Milestone
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68 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Washington, D.C. - Germantown - Milestone
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Showing 67: English reviews
Savoy, Illinois, United States
Reviewed 28 June 2016

We knew this was an Extended Stay and not a normal hotel, but we expected to at least have the same amenities as a hotel. There was no ice in the hotel and no way to make ice in the freezer in our room. The entire floor we stayed on were non-smoking rooms but the hallways REAKED of smoke. My...

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Helpful?
Thank Mary C
Manager_11525, Manager at Extended Stay America - Washington, D.C. - Germantown - Milestone, responded to this review

Thank you for taking the time to write a review of your stay. I am sorry to hear that your stay was not pleasant. Your comments were reviewed by the staff make sure your experience is not repeated. Thank you very much for bringing this to our attention. Please do not hesitate to contact me directly, at dct2@extendedstay.com, should you...

Greenwood, Mississippi
Reviewed 17 June 2016

The room was good for the price and the staff did everything they could to be helpful. There were things in the room that need fixing, For example, I plug was hanging from the wall, the fridge had a small leak. When I asked for all the kitchen supplies, the clerk was scrambling to find it all.

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Helpful?
Thank sylvann246
Manager_11525, Manager at Extended Stay America - Washington, D.C. - Germantown - Milestone, responded to this review

Thank you so much for sharing your experience with us. Please accept our apologies that there issues in your room that needed fixing. Still, we are glad to know that we were able to be accommodated by our staff. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.

Reviewed 29 May 2016

Booked 1 night through expedia. Definately a disconnect between expedia and the hotels computer. did not get what I booked. Incompetent employees. We had to change rooms 3 times because they reeked of smoke and they were non-smoking rooms. Finally gave up and had to sleep in the stench! Coffee in lobby was supposed to be available at 6 am....

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Helpful?
Thank Barbara K
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Germantown - Milestone, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I am so disappointed to hear about the room conditions you experienced. Please accept my apology. To make sure this doesn't happen again, I will review our reservation procedures and make sure we are thoroughly inspecting rooms prior to guest arrivals. I will also...

Washington DC, District of Columbia
Reviewed 25 April 2016 via mobile

Very comfortable stay. Clean and large rooms, great customer service, friendly staff, great experience. Recommend to everyone, especially if you are travelling with the family. The place have everything you need while away from home.

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Helpful?
Thank Rob112002
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Germantown - Milestone, responded to this review

Thank you so much for sharing your experience with us. I am thrilled that we were able to accommodate your needs with a home away from home experience and exceptional customer service! The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!

Orlando, Florida
Reviewed 18 April 2016 via mobile

I received excellent customer service. If you're looking for privacy and quiet I would recommend this location Jose always welcoming and willing to assist....Elizabeth says good morning with a smile ☺......I will definitely visit the "Milestone" location again....

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Helpful?
Thank Tina J
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Germantown - Milestone, responded to this review

Thank you so much for posting a review of our property. I truly appreciate your comments regarding our exceptional customer service and comfortable accommodations! The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!

Germantown, Maryland
Reviewed 17 April 2016

I'm a long term guest that have stayed here for about 2 years. The staff have made it feel like home. They are always available in every situation and professional. Helping in every situation possible. No matter what situation arises the staff is always willing to help. The housekeeper, Delmy and Sandra are always cleaning very thorough, I feel they...

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Helpful?
Thank carolyncomehome
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Germantown - Milestone, responded to this review

I want to thank you for taking the time to post a review of your stay. It’s great to read that our staff provided you with fantastic customer service and a home away from home experience! I will be sure to share your comments with our entire team. Thank you again for your kind words. The staff and I would...

Reviewed 15 February 2016

I went there and stayed. the people that worked there was very unprofessional and rude.On the third floor there is alot of illegal things going on and my room was dirty. when i told the front desk they said they would clean it when i leave smh. the A/C didn't even work.

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Helpful?
Thank Darkman H
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Germantown - Milestone, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The situation you described is unacceptable, and I sincerely apologize for your experience. Please know that guest safety is our first priority, and I will be taking steps to ensure that your experience is not repeated. Additionally, I will coach our staff to make...

Boston, Massachusetts
Reviewed 23 December 2015 via mobile

I was traveling from Boston, while I Stayed at the extended stay America hotel, I experienced the best customer service imaginable during my stay, the staff were very respectful and helpful, they tended to my every requests & needs with no problem whatsoever! I definitely will be returning and planning my next stay here again & id recommend this hotel...

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Helpful?
Thank Raymond V
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Germantown - Milestone, responded to this review

Thank you so much for posting a review of our property. I am so pleased to read that our staff provided you with exceptional customer service as well as a home away from home experience! Once more, thank you for posting your review. We look forward to having you visit with us again in the future.

Reviewed 23 December 2015 via mobile

The place is very clean outside and inside. Ms. hernandez the manager was very helpful along with her team. Room 111 was great. I recommend to family and friends ................... Even though you only stayed one night it felt very confortable and peaceful.

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Helpful?
Thank Haydee C
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Germantown - Milestone, responded to this review

Thank you so much for posting a review of our property. I am glad to read that you were pleased with our comfortable accommodations and friendly customer service. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!

Raleigh, North Carolina
Reviewed 29 November 2015 via mobile

I stayed at this location a couple days for a family function. The staff were great and very helpful from the front desk to manager they were amazing. I would stay here again and will recommend it to any who comes to the area.

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2Thank A F
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Germantown - Milestone, responded to this review

I want to thank you for taking the time to post a review of your stay. I am thrilled that we were able to accommodate your needs with exceptional customer service! Once more, thank you for posting your review. We look forward to having you visit with us again in the future.

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Multilingual Staff
  • Self-Serve Laundry
  • Breakfast included

Additional Information about Extended Stay America - Washington, D.C. - Germantown - Milestone

Address: 12450 Milestone Center Dr, Germantown, MD 20876-6966
Region: United States > Maryland > Montgomery County > Germantown
Price Range: £65 - £89 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Washington, D.C. - Germantown - Milestone 2.5*
Number of rooms: 104
Reservation Options:
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Also Known As:
Extended Stay America Germantown
Extended Stay Germantown
Germantown Extended Stay
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Questions & Answers

Questions? Get answers from Extended Stay America - Washington, D.C. - Germantown - Milestone staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Speak to Phasda”
G7370GCandresr, 11 May 2017 | Read review
“Full kitchen.... love it”
795haydeec, 27 Feb 2017 | Read review
“May be considered budget and not mid-range but good price.”
jhscot6, 26 Feb 2017 | Read review
“Ask to see the room and pick the one that works best for your needs.”
sylvann246, 17 Jun 2016 | Read review
“Find another place!! Not worth it”
barbarak17, 29 May 2016 | Read review
5 of 5
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US$102* /night
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Prices are for 1 room, 2 adults
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