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Element Arundel Mills

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#13 of 14 Hotels in Hanover
GreenLeadersGold level
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Element Arundel Mills
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386 Reviews from our TripAdvisor Community

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Showing 383: English reviews
Keflavik, Iceland
1 review
Reviewed 2 weeks ago via mobile

Really enjoyed the stay, Happy and Nice staff all around the hotel. Stuttle driver Jimmy and his college are the best!! Next time and always I will choose this hotel :-) Truelly a Happy place with nice rooms...

Helpful?
Thank Kollaida
Jessica S, Operations Manager at Element Arundel Mills, responded to this review

Thank you for your kind words about our hotel! I'm so happy to hear that the staff made your stay at the Element a "happy place." Please come back and see us the next time you're in the Arundel Mills area! More 

Fort Lauderdale
Level Contributor
3 reviews
3 hotel reviews
Reviewed 2 weeks ago via mobile

Great stay very welcoming and smooth checkin and quiet and restful sleep... Keyless entry actually works makes I feel like you are at home then peaceful quiet restful sleep was the best .. will always recommend this hotel .. you won't be disappointed I love staying at this property.

Helpful?
Thank HappyGirlStay
Jessica S, Operations Manager at Element Arundel Mills, responded to this review

Thank you for your kind words about our hotel! I'm so happy to hear that you enjoy staying with us. We can't wait to see you the next time you are in town! More 

Detroit, Michigan
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 weeks ago via mobile

The hotel was ok at best. The room was functional but the silverware was dirty and the shower was in need of major repairs. The drywall was peeling and the were yellow spots on the ceiling. Breakfast was way below average at best. But the rest of the room was fairly clean and the bed was comfortable. The only reason... More 

Helpful?
1 Thank rmy0891
Jessica S, Operations Manager at Element Arundel Mills, responded to this review

Thank you for taking the time to review our hotel online. I will make sure to speak to our Housekeeping Manager about cleanliness and ensure that our future guests are satisfied with their rooms. I hope the next time you're in the area you will come and visit us again for a second chance to "WOW" you during your stay. More 

San Francisco, California
Level Contributor
163 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 302 helpful votes
Reviewed 26 October 2016

We stayed in room 201, in order to fly out of BWI the following morning. Booked it on a 3rd-party site. Staff (check-in and check-out, when I reported a couple of issues) was friendly and accommodating. The beds were very comfortable (excellent pillows) and we slept well. The room was large, with two queen beds. However, much of the room... More 

Helpful?
Thank MarlySF
Jessica S, Operations Manager at Element Arundel Mills, responded to this review

Thank you for your detailed review of our hotel. I'm sorry to hear that we missed a few details in your room. Thank you for being understanding and bringing it to our attention. I will make sure to speak with our Chief Engineer and Housekeeping Manager to ensure these issues are fixed for our future guests. I hope the next... More 

1 review
Reviewed 11 October 2016 via mobile

Good experience. Yolanda was really helpful and demonstrated great customer service. Would recommend. Nice facilities in good condition. Convenient location to the airport and shopping. Kitchenette came in handy.

Helpful?
Thank Kevin F
Jessica S, Operations Manager at Element Arundel Mills, responded to this review

Thank you for your kind words about our hotel. I'm so happy to hear that Yolanda was able to help you during your stay. She is a great asset to our team. I hope the next time you're in town we will see you again! More 

Egg Harbor Township, New Jersey
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 5 October 2016

I loved the shower/bathroom. The room was nice but not warm in decor for my taste. The people at the front desk were very nice. The free breakfast I wish had some eggs. It is a pet friendly hotel. Nice exercise room.

Helpful?
Thank Margie G
Jessica S, Operations Manager at Element Arundel Mills, responded to this review

Thank you for taking the time to review our hotel. I will check with our General Manager about other possible options for our breakfast. I hope the next time you're in town we will see you again! More 

Atlanta, Georgia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 October 2016

I hesitated to book this hotel based on some review but did because it was pet friendly which enabled a friend to visit and offered a kitchen which was convenient since I was traveling with 2 kids. I was very pleased. The room was worn in some areas (the couch) but it was clean, spacious, and convenient. The staff was... More 

Helpful?
1 Thank jhallam3
Jessica S, Operations Manager at Element Arundel Mills, responded to this review

Thank you for your kind words about our hotel! I'm so happy that you chose to stay with us and that your trip turned our wonderful because of our front desk and shuttle staff. I hope the next time you're in town you will come and visit us again! More 

York, Pennsylvania
2 reviews
Reviewed 22 September 2016 via mobile

Booked this hotel for a one night stay for airport departure in the morning because our normal hotel was sold out. Don't stay here! We are not picky people, but we had to switch rooms because the first one was extremely dirty. Floors had dirt all over them and a battery laying on the floor. Also the bathroom smelled of... More 

Helpful?
Thank kyle_leaman
Jessica S, Operations Manager at Element Arundel Mills, responded to this review

We appreciate you taking the time to provide us with such candid feedback of your stay. I am very sorry to hear that your stay did not meet expectations. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally. More 

Richmond, VA
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 September 2016

Just checked in to this hotel and I am not pleased at all. For the price I didn't expect much but at the bare minimum the room should be CLEAN. After a long drive here I decided to lay down and nap only to find a pillow full of hair that does not belong to me. We politely called to... More 

Helpful?
1 Thank VirginiaTraveler18
Jessica S, Operations Manager at Element Arundel Mills, responded to this review

Thank you for taking the time to review our hotel online. I apologize for the wait on the change of linen and will address your concerns with our housekeeping manager. Please call Mark Lesser, the General Manager, at 443-577-0050, so we can learn from your stay and create a better environment for our future guests. More 

2 reviews
Reviewed 14 September 2016 via mobile

Excellent hotel staff! Rooms are clean and spacious but most important the beds are very comfortable! The morning breakfast had a wide variety. Great location with lots of activities to do nearby. Free shuttle available to go to casino, mall, ect.

Helpful?
Thank Whitney A
Jessica S, Operations Manager at Element Arundel Mills, responded to this review

Thank you for your kind words about our hotel! I'm happy to hear that you enjoyed your recent stay with us. I will make sure to pass along your kind words to the staff. I hope the next time you're in town we will see you again! More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
GreenLeadersGold level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Free Breakfast
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry
  • Conference Facilities
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
Element is Starwood's premiere extended stay hotel brand. Element Arundel Mills is located next to Arundel Mills Mall, minutes from BWI Airport & just a short drive into Baltimore and Washington DC. ... more   less 

Additional Information about Element Arundel Mills

Address: 7522 Teague Road, Hanover, MD 21076
Region: United States > Maryland > Hanover
Price Range: £79 - £151 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Element Arundel Mills 3*
Number of rooms: 147
Reservation Options:
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Also Known As:
Element By Westin Arundel Mills Hotel Hanover
Element Hotel Arundel Mills
Hotel Style:
#1 Green Hotel in Hanover
#2 Business Hotel in Hanover
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Questions & Answers

Here's what travellers have asked, with answers from Element Arundel Mills staff and other travellers.
6 questions
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Questions? Get answers from Element Arundel Mills staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The end of the hall rooms are generally quieter.”
 of 5 bubbles 789margieg, 5 Oct 2016 | Read review
“They have a nice mid range suite option with a separate bedroom.”
 of 5 bubbles Z7258XPdanc, 29 Jul 2016 | Read review
“If you have a problem report it to the hotel management staff”
 of 5 bubbles 581normanw, 26 Jul 2016 | Read review
“AC venveand the temperature thermostat is on the wall by the door.”
 of 5 bubbles mindbodsol3, 25 Jul 2016 | Read review
“Interior room. The ones that face the street have the BRIGHT LIGHTS that will ruin your sleep.”
 of 5 bubbles SoftwareCEO, 17 Jul 2016 | Read review
5 of 5
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