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Anything we needed during our stay was handled quickly and professionally. Naroltama was extremely helpful and kind. Service like the service we got at this hotel is what creates “repeat guests”. We will definitely be back.
First time in the Baltimore area and I must say it was a pleasure to stay here. EVERYONE went above and beyond to accommodate us from the time DEJA picked us up promptly at the airport (NOT door 15 tee hee) to YOLANDA (special thanks...More
1 Thank mscatina910
Response from Jeremy C, General Manager at Aloft BWI Baltimore Washington International AirportResponded 1 December 2017
Thank you for your very entertaining review of the Aloft BWI. I enjoyed reading it. I will be posting this review in the break room so the team has an opportunity to read it.
I’m truly lucky to have a great team that...More
I stayed here for one night prior to a flight out of BWI. The staff were friendly and the lobby was clean and well lit. I didn't eat there, but had a few drinks at the bar which was nice. The room itself was clean...More
This place looks nice on the outside and decorated well on the inside. My issue and the reason for the lowest possible review has to do with their customer service to start with, then lies from management after.
It was too late to cancel and...More
We frequently stay at W hotels, so when my kids saw the sign as we pulled in, they were excited. I can't really say anything overly bad, there just wasn't much good. The room was fine, the beds were comfortable. My biggest complaint was not...More
Response from swift152 | Property representative |
Hello there, yes our hotel has a pool table in the lobby very close to the bar. There is a microwave in the lobby as well in the refuel area. You can certainly call the front desk prior to arriving to ask if there is a... More
Hello there, yes our hotel has a pool table in the lobby very close to the bar. There is a microwave in the lobby as well in the refuel area. You can certainly call the front desk prior to arriving to ask if there is a microwave you can add to the room.