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I found this hotel through a priceline last minute deal. The front desk staff was friendly enough (though very distracted by her phone). The check in process was relatively smooth. However, when I got to my room the first thing I noticed is that it...More
Date of stay: August 2018
1 Thank turtle41226
Response from 00esa, Manager at Extended Stay America - Baltimore - BWl Airport - International Dr.Responded 18 August 2018
We are sorry for the cleanliness issues you encountered with your room and regret the inconvenience it caused. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that, we sincerely apologize....More
Our group came for a short stay to catch the following morning flight. Very close to the airport. It was peace and quiet and we got everything we needed. The staffs are nice and helpful. I will stay here again.
Date of stay: April 2018
Response from 00esa, Manager at Extended Stay America - Baltimore - BWl Airport - International Dr.Responded 28 April 2018
Thank you for staying at Extended Stay America. We are delighted to read you liked our convenient location and courteous service. Thanks for being our guest, and we look forward to welcoming you all back soon.
Connecting flight at BWI was cancelled. No option but to spend the night. Very depressing place but clean enough. Asked if the office would call a cab for me at 4:30am as their “free airport shuttle” doesn’t start until 5. Was told sure, no problem....More
Date of stay: July 2018
Response from 00esa, Manager at Extended Stay America - Baltimore - BWl Airport - International Dr.Responded 22 July 2018
Thanks for being our guest and sharing your review. Although you had an overall pleasant stay we are sorry as we couldn’t meet all of your expectations for a perfect experience. However, we apologize for the service issues you experienced here. We promise you that...More
I've found the rooms to be clean enough, and the price is good, especially with easily found online coupon codes. There are a few restaurant chains nearby, and a movie theater is next door. The breakfast is sparse: coffee, tea, instant oatmeal, granola bars, muffins...More
Date of stay: July 2018
1 Thank santos446
Response from 00esa, Manager at Extended Stay America - Baltimore - BWl Airport - International Dr.Responded 9 July 2018
Thanks for evaluating your stay. We are glad to read you liked the cleanliness of your room and that our location was perfect for your needs. We hope to have the opportunity to welcome you back.
travel to this area often. booked this hotel when it said it was 2.5 stars on a travel site. IT IS NOT 2.5 STARS. my first night i did not sleep at all. at most maybe an hour straight. the noise and activities that were...More
Date of stay: May 2018
1 Thank jjm24clt
Response from 00esa, Manager at Extended Stay America - Baltimore - BWl Airport - International Dr.Responded 31 May 2018
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure...More