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Extended Stay America - Washington, D.C. - Rockville

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Traveller (7)
Room & Suite (27)
Dining (1)

About

Location
Cleanliness
Service
Value
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Breakfast included
Laundry Service
Non-smoking hotel
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Wheelchair access
Room features
Microwave
Family Rooms
Kitchenette
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
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Location

Full view
47Car recommended
Grade: 47 out of 100
44Restaurantswithin 0.75 miles
4Attractionswithin 0.75 miles
90Reviews
32Photos
0Q+A
17Room tips
Traveller rating
  • 25
  • 15
  • 14
  • 14
  • 22
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Popular mentions
The price for the room is affordable in comparison to other places. Our room had a little kitchen with a refrigerator. When we got there, there were no cooking pots or dishes, toaster, anything that you find in a kitchen. You have to ask for what you need. The attendant came
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Response from 00esa, Manager at Extended Stay America - Washington, D.C. - Rockville
Responded 1 week ago
Thank you for your comments and review of your visit to our hotel. We apologize we did not fully meet your expectations during your stay. We have addressed your concerns with the staff, and we have taken corrective action, so this does not happen again. Please know, to ensure cleanliness of kitchenware upon check-in, these items are kept at the front desk. Thank you again for being our guest, and we would love the opportunity to welcome you back soon.  Sincerely, Hotel Management
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Hotel's Favourite
This was my first time staying in this facility It was excellent Nice size rooms minimal cooking such as breakfast no oven Very clean They provided all cooking essentials just bring ur food anything that can be cooked on a stove top Bedroom and living room velar nice size Where
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Response from 00esa, Manager at Extended Stay America - Washington, D.C. - Rockville
Responded 27 Aug 2018
Thank you for the nice review of the Extended Stay America. It’s a pleasure to know you and your family had a good stay and that you loved our well-equipped rooms with a kitchenette. We appreciate your feedback and can’t wait to welcome you all back soon. Sincerely, Hotel Management
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The building is dated, but the rooms are adequate. Curtis, one of the managers, is very professional and courteous. He made a brief stay very comfortable. If you are on a budget, then make sure to take advantage of the perks program.
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Response from 00esa, Manager at Extended Stay America - Washington, D.C. - Rockville
Responded 9 Feb 2019
Nailah, thank you for being our guest at Extended Stay America. It’s a pleasure to know you had a comfortable stay with us and were impressed by the hospitality displayed by Curtis. We will be sure to share your compliments with him for taking good care of you. On behalf of everyone here, we invite you to revisit us. Sincerely, Hotel Management
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Extended stays are always very underwhelming but this one has to be one of the worst i've stayed in. I travel for work so i'm in these hotels alot. Where to start? The casing for the air unit completely fell off when touched. No towels in the bathroom. No shower curtain in
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Response from 00esa, Manager at Extended Stay America - Washington, D.C. - Rockville
Responded 15 Jan 2019
Thank you for choosing to stay with us. We are extremely sorry that you had a negative experience here, and we assure you that all of your concerns are being taken seriously. We have no excuses to offer, but we do extend our sincerest apologies and want you to know that we are making adjustments and working to deliver better hospitality going forward. Please consider staying at our hotel again in the future so you can experience the terrific service you should always expect from us, every visit. Sincerely, Hotel Management
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We had a reservation but arrived at 4 pm and the room was not ready. We had to ask several times before they let us use the bathroom in the Lobby since our room was not ready. It was locked and they said it was only for staff use. Once we got to our room, the bathroom was not
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Response from 00esa, Manager at Extended Stay America - Washington, D.C. - Rockville
Responded 18 Aug 2018
It is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you encountered is not acceptable, and we will be reviewing and altering our guidelines to provide a better experience for every guest entering our doors. Thanks for your feedback as this helps us to improve the experience for future guests. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
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Album Categories
All photosTravellerRoom & SuiteDining
stained tub
stained towel (this was a "clean" towel). They were all stained.
stained toilet
stained shower
Microwave
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123456
"Rooms in any other hotel are better"
"For the best room, choose another hotel."
"Choose a different hotel or stay here as an informed customer."
"2nd floor has been nice"
"Good staff."
PreviousNext
1234
PRICE RANGE
US$90 - US$122 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
homestead studio suites washington-gaithersburg-rockville hotel rockvillehomestead studio suites rockvilleextended stay america rockvillerockville homestead suiteshomestead suites rockvillehomestead rockville
FORMERLY KNOWN AS
Homestead Studio Suites Washington-Gaithersburg-Rockville
LOCATION
United StatesMarylandRockville
NUMBER OF ROOMS
134
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