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Black Swan Inn Berkshires, an Ascend Collection Hotel

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Traveller (192)
Room & Suite (75)
Dining (22)
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Overview
  • Excellent49%
  • Very good35%
  • Average11%
  • Poor4%
  • Terrible1%
Travellers talk about
“breakfast room”(40 reviews)
“lakeside room”(21 reviews)
AMENITIES
Free Wifi
Free Parking
Air Conditioning
Non-Smoking Hotel
Restaurant
Family Rooms
Fitness centre
3 Star Hotel
All hotel details
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Rooms
3 Jun4 Jun
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1 room, 2 adults, 0 children
Standard Room
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Reviews (572)
There are newer reviews for Black Swan Inn Berkshires, an Ascend Collection Hotel
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273
196
60
23
6
Show reviews that mention
All reviewsindian restaurantbreakfast roomlakeside roomlake viewon site restaurantfront desk staffpontoon boatsmall lakelovely lakecomplimentary breakfastlaurel lakehard boiled eggsno elevatorpleasant stayyogurtadirondack chairssecond floor
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21 - 25 of 558 reviews
Reviewed 21 January 2018

My husband and I decided to do an overnight to celebrate our 15th anniversary. I had come across this hotel as I browsed through places to stay in the Berkshires. When booking, I was excited to see that the hotel had fireplaces in the room....More

Thank holm2000
Response from Carrie K, Front Office Manager at Black Swan Inn Berkshires, an Ascend Collection HotelResponded 25 January 2018

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff...More

Reviewed 21 January 2018 via mobile

Clean. Requested lake view when I made reservations but got there they said no lake view available. Couple minutes later said we could have one for an extra 100 dollars. Won’t stay again. Continental breakfast weakMore

Thank Brenda L
Response from Carrie K, Front Office Manager at Black Swan Inn Berkshires, an Ascend Collection HotelResponded 25 January 2018

Dear Alexander, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we...More

Reviewed 17 January 2018

Great welcome and atmosphere. The location was beautiful and we used Uber to visit Stockbridge as the price of the Red Lion Inn was too high. Breakfast was basic .The rooms look over the water and I took some great photos. It was a great...More

Thank Thomas186336
Response from Carrie K, Front Office Manager at Black Swan Inn Berkshires, an Ascend Collection HotelResponded 25 January 2018

Dear Thomas, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so...More

Reviewed 19 December 2017 via mobile

We had a 6-hour trip ahead of us, heading to Syracuse from Cape Cod after work on Thursday, 12/14. Decided to stop halfway in Lee, MA, figuring to get an early start the following morning. We checked in on a frigid night, and were greeted...More

Thank Jean P
Response from Carrie K, Front Office Manager at Black Swan Inn Berkshires, an Ascend Collection HotelResponded 21 December 2017

Dear Shaina, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of...More

Reviewed 10 December 2017 via mobile

Very nice inn. Service is friendly, easy check in and we were allowed to check in early. Room overlooking the lake was an upgrade from our original room and probably not necessary since we had a snow storm, but it was large, clean, comfortable. The...More

Thank mjbslb
Response from Carrie K, Manager at Black Swan Inn Berkshires, an Ascend Collection HotelResponded 14 December 2017

Dear Steve, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. We apologize regarding...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Free Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Meeting Rooms
Business Centre with Internet Access
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Details
Price range
US$95 - US$333 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$95 - US$333 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (192)
Room & Suite (75)
Dining (22)
Pool & Beach (16)
Family and Play Areas (5)
Business Centre & Event Rooms (3)
Questions & Answers
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debbiezamir
16 March 2018|
AnswerShow all 4 answers
Response from CaseyCarnarvon | Reviewed this property |
No breakfast when we stayed last week.
0
Votes
Lisa L
2 February 2018|
AnswerShow all 4 answers
Response from FandJ1010 | Reviewed this property |
If you google ski areas near Lee MA you'll see there are at least 3 areas within 12-15 miles.
0
Votes
100life
20 April 2017|
AnswerShow all 3 answers
Response from Daniel D | Reviewed this property |
We stayed at the Black Swan in March, at that time we did not need a reservation for the Mint restaurant, but now I would recommend that you did. As for the boats, I don't know. Suggest you contact the hotel.
1
Vote
Room Tips
"Ask for a Lakeside Room"
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"If you stay, lake front room would be the best."
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"Lake view is best"
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"There are no elevators,to access the second floor."
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