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All reviewsbreakfast buffetquiet flooromelet stationrevenue managerbit wornindoor poolthe hotel staffrooms were cleanberkshire museumdowntown areaone night staycomfortable stayconvenient locationnorth streetgracepoolsidecolonial
We took a trip along Route 20 from Boston and ended up in Pittsfield. We stayed at the Crowne Plaza and had a nice stay. The front desk staff were very friendly and helpful. The room was spacious and clean and the price was very...More
Response from Chuck B, General Manager at Crowne Plaza PittsfieldResponded 3 November 2015
Thank you for your comments. We are happy you found us and enjoyed your stay. We look forward to serving you again.
Our double room came with 2 double beds and 8 pillows (we love extra pillows), was very comfortable, and all was in good working order. Because we ended up in a poolside room (indoor pool & hot tub), you could hear every child's voice as...More
Thank Sarah D
Response from Chuck B, General Manager at Crowne Plaza PittsfieldResponded 10 November 2015
Dear Sarah D.,
Thank you for your comments. We are glad we could accommodate your needs, and hope you can come see us again under more favorable conditions. Thank you for choosing us.
I had a massive room here and very comfortable. The restaurant is lovely but service dreadful. I waited 20 mins after the rest of my group for my meal and then it was wrong. Several people approached the restaurant but after about 5mins gave up...More
Response from Chuck B, General Manager at Crowne Plaza PittsfieldResponded 24 October 2015
Thank you for your comments. I am sorry you had a poor experience in our restaurant . We will certainly look into the matter and address it as needed. Thank you for staying with us.
Stayed here as part of an escorted trip. The rooms were a bit dark, however they were very clean. The food in the hotel was very good, but as it's in the town, restaurants were very close. It's in an ideal place for exploring the...More
Thank Patricia W
Response from Chuck B, General Manager at Crowne Plaza PittsfieldResponded 19 October 2015
Dear Patricia W. ,
Thank you for your comments. We are glad that overall you enjoyed your stay. Thank you for staying with us.
Pittsfield is my boyfriend's home town and this is his 'go to' hotel when he comes back into town. It is perfectly located and reasonably priced. Excluding an overly priced new hotel down the street, I believe this is the only hotel in the heart...More
1 Thank hollyNhollywood
Response from Chuck B, General Manager at Crowne Plaza PittsfieldResponded 19 September 2015
Thank you for taking the time to let us know about your experience. I am sorry you were disappointed there was not a refrigerator in the room. We do offer refrigerators upon request, but have a limited quantity. We hope you will stay...More