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Clarion Hotel & Aqua Lagoon Water Park

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Clarion Hotel & Aqua Lagoon Water Park
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80 Reviews from our TripAdvisor Community

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Showing 80: English reviews
Reviewed 5 January 2017

I've stayed in many chain hotels before and this was one of the best. Great room. Really enjoyed the hotel, it's location. It's right around the corner, and many nice restaurants nearby. The breakfast was fresh & varieties in it. Wonderfully helpful staff. All in all we had a VERY comfortable stay! We will be coming back!

1Thank Chedly O
North Eastham, MA
Reviewed 4 January 2017

I was in West Springfield for a business conference and stayed at Clarion Hotel & Conference Center for 2 nights and I couldn't have picked a better place at a great rate! Room was very clean and the hotel itself was good. I'll definitely stay again If I am in that area.

1Thank bluedolphininn
Reviewed 4 January 2017

Staff outstanding.notice a manager could have gone an extra mile for guests service food good. A few maintenance issues like the exit sign in hallway was half way hanging off wall. The lock on the gym didn't work.

Thank Cheryl H
Reviewed 2 January 2017 via mobile

Choose this hotel for water slides. First of all the park closes at 8 and is only opened on weekends. We stayed in a family suite. Our neighbors were terrible and I called down to the office 4 times to ask them to talk to our rude neighbors. My last phone call was at 2 am and still no resolve...

4Thank deemac24
Baltimore, Maryland
Reviewed 9 December 2016

Hotel in very convenient location and close to a lot of restaurants, shopping malls and lots of other things to do. Close to University Massachusetts and Western New England University where we visited for my son as potential colleges. Nice, clean and comfortable rooms. The upstairs down stairs room are nice and spacious especially for privacy. The Aqua Lagoon Water...

1Thank Anna992015
Keene, New Hampshire
Reviewed 20 November 2016 via mobile

This is a great place to stay with kids, but only older kids (maybe 10 & up) or younger kids who are advanced swimmers will like the water slides. A few life jackets are provided, but they are definitely NOT children's sizes, with the exception of one small one & if there are a lot of people in the pool,...

Thank beachgirl674479
Boston, Massachusetts
Reviewed 14 November 2016

Wife booked for one night, check in is at 3, got there at 4:20, room was not quite ready. Got to the room had a to take a quick shower and noticed bathroom floor and carpet was not clean. Called front desk and they sent room maids back up, they had a attitude, not very nice, made believe they cleaned...

3Thank Peter C
Reviewed 13 November 2016 via mobile

Stayed here a couple of times cool place for kids with the indoor water park, Game room, pool table, bar restaurant, parking spacious rooms plenty to do on the surrounding areas variety of food places around

Thank venomnyc
Reviewed 13 November 2016

I don't travel much, I don't read reviews before I find a hotel, LESSON LEARNED. Here is a bulleted list of our difficulties: *water park only open F S S---NOT clarified when we booked or on our itinerary anywhere. Upon arriving and expressing our disappointed, we were met with attitude and defensiveness rather than apology and sincerity. *hotel staff "upgraded"...

Thank Linda L
Provincetown, Massachusetts
Reviewed 29 October 2016

I recently had to be in Western Mass for family related items. It had to be a quick mid week stay and I needed a hotel in West Springfield on Riverdale Road for vicinity reasons. I was drawn to this hotel for a few reasons; I used to work at the hotel 28 years ago as a room service waiter...

Thank mikedubour
JKandhari, General Manager at Clarion Hotel & Aqua Lagoon Water Park, responded to this review

Dear Mike Dubour, Thank you for taking the time to give us such positive feedback! I can really understand how you heart touching you would have felt staying at the hotel, especially the same hotel where you had worked in your teenage years when it was the Sheraton. I have shared your comments with my staff, and they join me...

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  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities

Additional Information about Clarion Hotel & Aqua Lagoon Water Park

Address: 1080 Riverdale St, West Springfield, MA 01089
Region: United States > Massachusetts > West Springfield
Price Range: £57 - £107 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Clarion Hotel & Aqua Lagoon Water Park 2.5*
Number of rooms: 259
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Also Known As:
Clarion West Springfield
West Springfield Clarion
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Questions & Answers

Here's what travellers have asked, with answers from Clarion Hotel & Aqua Lagoon Water Park staff and other travellers.
7 questions
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over a year ago
Richmond, Virginia
7 months ago
South Hadley, Massachusetts

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Questions? Get answers from Clarion Hotel & Aqua Lagoon Water Park staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Easy to find”
 of 5 bubbles E3576GDcherylh, 4 Jan 2017 | Read review
“Request a room in tower section if open. South side rooms may have large truck noise due to highway vehicles parked in lot.”
 of 5 bubbles mikedubour, 28 Oct 2016 | Read review
“watch your head”
 of 5 bubbles 788tomg, 10 Oct 2016 | Read review
“If I was going to the Waterpark for the day or so, I'd request a room with a balcony that over looks the park...I thought that was neat!”
 of 5 bubbles AmyV810, 12 Sep 2016 | Read review
“Pack light or carry your luggage up stairs”
 of 5 bubbles lizzy5284, 26 Aug 2016 | Read review
5 of 5