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Extended Stay America - Boston - Westborough - Connector Road

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Traveller (15)
Room & Suite (21)
Dining (1)

About

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Cleanliness
Service
Value
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
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Property amenities
Breakfast included
Free Parking
Free High Speed Internet (WiFi)
Laundry Service
Multilingual Staff
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Wheelchair access
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Room features
Air Conditioning
Family Rooms
Kitchenette
Microwave
Non-Smoking Rooms
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66Reviews
39Photos
0Q+A
15Room tips
Traveller rating
  • 9
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  • 10
  • 9
  • 28
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Popular mentions
You get what you pay for. This place feels old & dirty because it is. Staff is unprofessional. The guy who checked me in was actually borderline rude. The lady at check out was nice but sort of clueless. 1) A large bug was crawling on my headboard right when I got into bed to
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Response from 00esa, Manager at Extended Stay America - Boston - Westborough - Connector Road
Responded 15 May 2018
Aimee, it is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you encountered is not acceptable, and we will be reviewing and altering our guidelines to provide a better experience for every guest entering our doors. Thanks for your feedback as this helps us to improve the experience for future guests. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
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I stayed here for a family visit. The hotel is in a quiet location and is your basic clean Budget Hotel. Overall I would recommend this hotel if you're looking for no frills hotel in the mall bro Westborough area. Easy to get to with restaurant within walking distance.
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Response from 00esa, Manager at Extended Stay America - Boston - Westborough - Connector Road
Responded 13 May 2018
Joanne, thank you for choosing us while here to meet your family and recommending us to others. We are pleased to know you liked our affordable priced and the convenience of our location. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
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I went here as a place to get out the house for a while. First, I noted the front service was really slow, and it took about 20 minutes for me to get my key. Right when I got in my room, I noticed there was some sort of wrapper on the stove. And then, I look behind my bed and
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Response from 00esa, Manager at Extended Stay America - Boston - Westborough - Connector Road
Responded 14 Mar 2018
We sincerely apologize for the service and cleanliness issues you encountered during your visit. We have room inspection processes in place, and we are working with our Head of Housekeeping to see where we dropped the ball. It's our goal to provide an excellent customer experience and we hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hotel Management
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This place have always been nice to me as you don’t feel homesick even if you come in a business trip. My trip was a family trip though but as I mentioned before, very good and economical place, taking care of your basic needs in your bad time.
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Response from 00esa, Manager at Extended Stay America - Boston - Westborough - Connector Road
Responded 20 Nov 2017
Thank you for choosing to stay at Extended Stay America once again. We are delighted to know you and your family were comfortable here and were impressed with all the aspects of our hotel. Thanks again for recommending us as a great value, and we look forward to seeing you again soon! Sincerely, Hotel Management
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This was hands down the best bang for the buck. Very affordable and more like an apartment than a hotel room. The only thing I can think of they might improve on is to include kitchen utensils and accessories.
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Review collected in partnership with Extended Stay
Response from 00esa, Manager at Extended Stay America - Boston - Westborough - Connector Road
Responded 4 Nov 2017
Russell, thank you so much for confirming to others that what a great choice Extended Stay America is! We strive to provide an outstanding experience to our guests all at a great value, and we are delighted to know we accomplished this while you were here. We appreciate your suggestion and hope to be your first choice every time you visit our area. Sincerely, Hotel Management
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All photosTravellerRoom & SuiteDining
Morning view from the room.
Pots and Pan tub outside of door.
Photo provided by managementExtended Stay America - Boston - Westborough - Connector Road
Studio Suite - 1 Queen Bed
Photo provided by managementExtended Stay America - Boston - Westborough - Connector Road
Studio Suite - 1 Queen Bed
Photo provided by managementExtended Stay America - Boston - Westborough - Connector Road
Studio Suite - 1 Queen Bed
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"Don't stay in room 230. It's by the door and it was slamming late and again by 6 am. The fridge is so loud."
"Its better to get rooms in the middle, the ones at the end are trash."
"Don't bother"
"Rooms on the ground floor are closer to the receptions where you get the towels and utensils."
"Great for preparing in room meals."
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PRICE RANGE
US$85 - US$109 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
extended stay america westborough hotel westboroughextended stay westborough
LOCATION
United StatesMassachusettsWestborough
NUMBER OF ROOMS
92
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