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-The front desk staff is rude. Not only do they not greet guests as they enter and exit the premises, they act as if people approaching the desk are inconveniences.
-Same for the breakfast attendant. While getting breakfast this morning, he came out and started...More
The Best Western Plus New Englander in Woburn, MA is incredibly conveniently located. It’s right off of I-93 and a short drive from downtown Boston. You have easy access to the big city without all of the noise and hassle of actually staying in the...More
I have been a military brat and spouse my entire life... which means I have traveled and stayed in countless cities and countries throughout the world. I don’t “expect” to be treated in any sort of way but am accustomed to being greeted and treated...More
My hotel stay was suppose to be $40 because I had earned some travel cards through the rewards program. The hotel front desk put a freeze on $240 of my checking account and told me I was mistaken when I told them they froze that...More
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Response from JHMRDO, Guest Relations Manager at Best Western Plus New EnglanderResponded 3 weeks ago
Thank you for taking the time to fill out your candid feedback of your stay at our Hotel. Please accept our sincerest apologies for over authorizing your card at checkin. As a hotel we always strive to exceed the expectations of our guests...More
Let me start off by saying that I can count on one hand the times I have given an establishment a bad review! I have traveled to 47 states and have stayed mostly at Best Western hotels with great experiences. I have Best Western Plus...More
Response from BestWesternHotels, Corporate at Best Western Plus New EnglanderResponded 4 weeks ago
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and...More
Response from Q1712JMmichaelc | Reviewed this property |
No shuttle service to these sites as far as I know. Best to have a rental car but be forewarned...depending on the time of day, rush hour traffic in Boston can be horrendous. I typical 20-30 minute drive can easily be 60... More
No shuttle service to these sites as far as I know. Best to have a rental car but be forewarned...depending on the time of day, rush hour traffic in Boston can be horrendous. I typical 20-30 minute drive can easily be 60 minutes or longer dependent on the traffic.