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Hilton Garden Inn Worcester

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Traveller (95)
Room & Suite (52)
Dining (6)

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About

#4 of 10 hotels in Worcester
Location
Cleanliness
Service
Value
The Hilton Garden Inn is located in the heart of downtown Worcester, adjacent to the DCU Convention Center. Our hotel is within close proximity to 13 major Massachusetts colleges and universities. If you're driving in, our Worcester, MA hotel is directly across the street from a secured covered parking garage and just minutes from major highways. For guests flying in, we're only 45 minutes from both Boston and Providence airports. We have 199 guest rooms, including 12 executive suites. Each room offers amenities including a refrigerator, microwave, Keurig coffeemaker, and flat screen TV with premium cable. Our hotel also features a fully-equipped complimentary fitness center, indoor heated swimming pool, hot tub, 24-hour complimentary business center, onsite laundry facilities, and our 24-hour Pavilion Pantry. Guests enjoy a full made-to-order breakfast in our Garden Grille or dine in our onsite UNO Chicago Grille offering lunch, dinner, and room service.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Business Centre with Internet Access
Conference facilities
Baggage storage
Car park
Wifi
Hot bath
Indoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Banquet room
Meeting rooms
Convenience store
Gift shop
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Room service
Safe
Microwave
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
3.0 of 5 stars
HOTEL STYLE
Centrally Located
Mid-range
Languages Spoken
English, Spanish
Hotel links
Special Offer:Price Match Guarantee
1,117Review13Q+A100Room tips

Reviews
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AreYouHonest wrote a review Feb 2024
New York City, New York7 contributions
+1
Carpets and bedding musty and lumpy, broken lamps, worn furniture -- everything in the room seemed 30 years old and unloved. Tiny cramped bathroom, with minitub, soap and shampoo in refillable pump bottles mounted on shower wall as at a gym, that pull off and fall into tub when you try to use them (and hardly seems sanitary that every guest has their hands all over them). Below freezing cold outside but a/c was blasting frigid air, controls and on/off switch on a/c-heating unit not functioning, wall temperature control box not operable by guest. The room seemed like housekeeping had not been in it since several months before in summer -- how else would nobody have noticed the a/c blasting frigid air before February? Ended up trying to block the icy blast from the a/c blower by covering vent with towels, bedspread, but not successful. Jacuzzi spa was completely drained and bone dry -- with strips of moldy duct tape stretch across it like a giant asterisk -- that duct tape looked pretty old and discolored, as if placed there a long time before: "Oh, we're waiting for a part," says the desk. Right. Pool looked fine but was closed: "Oh we're down for maintenance." "Oh we're waiting for the inspector." When paid-in-advance customer opines they chose the hotel for pool and jacuzzi, is told by desk, "We'll refund one night from your bill." A total lie. Despicable: charging for facilities and services they've no intention of providing, lying to customer re refund just to stop them from demanding what they paid for. This place effectively has no pool and no jacuzzi, and negligent maintenance altogether. Oh and the "breakfast available" will set you back about $20 per person with tax. They display bottles of water prominently in the room, but fine print on the label warns they are only "free" if you first pay a hefty rewards program membership fee. $50 per night "incidentals fee" swiped from your credit card on check-in, I guess in case you drink of the forbidden water. I cannot comprehend the level of pettiness in the corporate boardroom when policies creating this nickel-and-dimey guest-hostile operation were decided. It is beyond cheap, it is beyond a clip joint: it is fraud. Was in town for events, so no time or energy for the distraction of acting as unpaid consultant to this absolute disaster of a company -- incompetence plus bad attitude all around -- the antithesis of hospitality. Must to avoid.
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Date of stay: February 2024
Value
Location
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Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Bob S wrote a review Aug 2022
15 contributions2 helpful votes
Hotel's Favourite
Every single member of the staff we encountered was lovely and went of their way to be helpful. The front desk told us about a discount for Holy Cross students and parents which saved us a considerable sum.
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Review collected in partnership with Hilton Garden Inn
Date of stay: August 2022
Value
Rooms
Location
Cleanliness
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Matt M wrote a review Jan 2024
1 contribution
Great location, great food and very good food. Very close to many local restaurants and holy cross. Although there was a protest while we were there the employees were very helpful and accommodating. There were no problems and would definitely come back
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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disneymom611 wrote a review Nov 2023
Turner, Maine197 contributions44 helpful votes
Very clean and comfortable hotel. The rooms were nice and clean, the beds were comfortable and the pillows were fluffy. We called down to have 2 more pillows brought up to our room, they were brought up within 10 minutes. The breakfast was one of the best hotel buffets we've had. The pool was warm and clean as well.
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Taryn G wrote a review Oct 2023
1 contribution1 helpful vote
Where to start… bed was extremely uncomfortable and the comforter looked like it had never been washed. Room had strange smell and air conditioning was not working. Went down to the “gym” to exercise in the morning and there were 3 pieces of equipment, 2 of which were “out of order”. Rooms look like they haven’t been updated since the 90’s. Good proximity to DCU center, but that is the only redeeming quality.
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Date of stay: October 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Barbara J wrote a review Oct 2023
2 contributions1 helpful vote
A dump. No top sheets on queen beds. No shampoo. AC dripped and soaked carpet. Space between headboards allowed pillows to fall behind mattress. Difficult access to parking. Restaurant is a Pizzeria Uno. Loudy breakfast. Never again.
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip: Go to a Holiday Inn! Anywhere else would be an upgrade. Really difficult parking situation....
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Taylor M wrote a review Sept 2023
1 contribution1 helpful vote
This place was an absolute dump. We selected the suite and the pictures were nothing like the room. The furniture was broken and scratched up, the pillows filling was all lumped and matted and the bed was hard and also lumpy. The front desk was rushing us and rude when there was no one behind us. This place might be conveniently located in Worcester but it was disgusting. They spent way more money on the lobby then they did the rooms. Would not recommend.
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Date of stay: September 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Lawrence G wrote a review Aug 2023
Wilmington, Delaware49 contributions69 helpful votes
Hotel conveniently located and offers amenities. The bones of the hotel are excellent. Staff was friendly and helpful. BUT I CANNOT RECOMMEND The hotel is very "tired". Mattress old and not firm. Room and common areas dated and tired. Clean but just too old. I am a Hilton Honors Diamond Club member. I stay at many Hiltons. I cannot recommend.
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Date of stay: August 2023
Value
Location
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Trip type: Travelled on business
Room Tip: There are better options
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Shawna B wrote a review Aug 2023
1 contribution1 helpful vote
It was all the small things that added up to a poor experience. They take away guest coffee service by 10:30am. They do not clean or even check your room for amenities unless you give a 24 hour notice that you want it cleaned, which is the OPPOSITE of every hotel I frequent, and not clear because they still have the door hangers to leave out if you Don’t want cleaning during your stay. No replacement Kurigs or towels unless you ask at the front desk. The traffic is so unusually loud in the room (I’m on 7th floor), which I attribute to poor construction. The TVs are difficult to control, slow to load, and No channel guide was provided. The bed quality is more like a 2 star motel than a 3 star hotel. Breakfast is really overpriced and no better than many continental breakfasts at other 3 star hotels. The attached restaurant, UNO, took my order online, then told me when I went to pick it up before 9pm, that they didn’t have something that I ordered and could not make any food now nor did they even make the food that I ordered, that they could have made. They didn’t even try to make the situation right, just sent me on my way without any food. The best part of the stay was the clean and nicely decorated room. I spend more than 100 nights per year in hotels all over the US and I have never once posted a review, so you can imagine how disappointed I was considering I took the time to write this.
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Date of stay: August 2023
Value
Location
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Trip type: Travelled on business
Room Tip: Parking situation is awkward due to vagrants.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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lisagios wrote a review Jul 2023
Boston, Massachusetts1 contribution1 helpful vote
As a Hilton Honors member, I selected this hotel based on location and used my points towards the hotel. After check in we realized that there was a glitch and points were not transferred. Manager refused to help resolve this even though someone at the desk said it would be taken care of. Room service woke us up at 8:45 am when we were not able to sleep at all due to the ridiculous noise in the surrounding rooms all night!!! So overpriced
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Review collected in partnership with Hilton Garden Inn
Date of stay: July 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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PRICE RANGE
£122 - £177 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton garden hotel worcester, hilton garden inn worcester, worcester hilton garden inn, hilton worcester
LOCATION
United StatesMassachusettsWorcester
NUMBER OF ROOMS
199
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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HILTON GARDEN INN WORCESTER - Updated 2024 Reviews (MA)

Frequently Asked Questions about Hilton Garden Inn Worcester
Which popular attractions are close to Hilton Garden Inn Worcester?
Nearby attractions include Mechanics Hall (0.2 miles), Michael's Cigar Bar (0.2 miles), and Korean War Memorial (0.2 miles).
What are some of the property amenities at Hilton Garden Inn Worcester?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
What food & drink options are available at Hilton Garden Inn Worcester?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hilton Garden Inn Worcester?
Yes, a parking garage, paid private parking on-site, and paid public parking on-site are available to guests.
What are some restaurants close to Hilton Garden Inn Worcester?
Conveniently located restaurants include Armsby Abbey, Deadhorse Hill, and Mezcal Tequila Cantina.
Are there opportunities to exercise at Hilton Garden Inn Worcester?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Is Hilton Garden Inn Worcester located near the city centre?
Yes, it is 0.3 miles away from the centre of Worcester.
Are any cleaning services offered at Hilton Garden Inn Worcester?
Yes, dry cleaning and laundry service are offered to guests.
Does Hilton Garden Inn Worcester offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hilton Garden Inn Worcester?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Hilton Garden Inn Worcester?
Many travellers enjoy visiting Bancroft Tower (1.1 miles) and Union Station (0.5 miles).