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Quality Inn & Suites Worcester

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Quality Inn & Suites Worcester
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171 Reviews from our TripAdvisor Community

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Showing 169: English reviews
Worcester, Massachusetts, Usa
Reviewed 5 days ago NEWvia mobile

Apparently there are two different hotels in this building. The Suburban side is a million times better than the Quality side. The quality side has no elevator. It wasn't fun bringing all our luggage up and down the stairs from the top floor. The back entrance doors did not lock. There was hardly anything in the breakfast area. The room...

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Helpful?
Thank Mel E
Krista P, Manager at Quality Inn & Suites Worcester, responded to this review

Greetings Mel E, Thank you for taking the time to provide feedback regarding your recent stay. On behalf of the management team and staff, I would like to apologize for the issues that occurred during your recent stay. I have shared your comments with our management team and we will ensure that we address these issues immediately. We do hope...

East Hampstead NH
Reviewed 1 week ago

Booked this hotel because TripAdvisor commenters said this hotel was within walking distance to the DCU Center. (It isn't.) We were in room 301 and the people around us were noisy, slammed doors and pounded on the walls well until four in the morning. The beds in the room are awfully high off the floor; being less than five feet...

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Helpful?
Thank purplbttrfli
Krista P, Manager at Quality Inn & Suites Worcester, responded to this review

Greetings purplbttrfli, Thank you for taking the time to provide feedback regarding your recent stay. We are not walking distance to the DCU Center, but we are a short drive to downtown Worcester. We will share your comments with our Management Team to make the necessary improvements to our guestrooms. We hope to see you again the next time you...

Queens, New York
Reviewed 3 weeks ago

Dad and I were here on business for a month. Our time was split between this property and the Suburban Extended Stay, which is owned by the same owners and is connected to the Quality Inn. Amanda, Vanessa and Chris were wonderful to work with and ensured that we had a very pleasant and comfortable stay. Dad and I arrived...

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Helpful?
Thank MariosDaddy
Krista P, Manager at Quality Inn & Suites Worcester, responded to this review

Greetings MariosDaddy, Thank you for taking time to provide feedback regarding your recent stay with us! We are delighted to hear that you and your father enjoyed your stay with us. Amanda, Vanessa & Chris are great assets to our team and I will be sure to pass along your kind words to them. We look forward to your next...

Jackson Heights, New York
Reviewed 26 October 2016 via mobile

Ok ....clean & comfortable beds.....helpful staff. Atmosphere not most desirable...but did the job for us. Big plus......ALL THE CONVIENT STORES AND FOOD STOPS RIGHT THERE IN VICINITY.....great variety......found a wonderful Ruby Tuesdays with perfect steak dinners!!! So if you must...not too bad.

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Helpful?
Thank KathleenMaryPatricia
Krista P, Manager at Quality Inn & Suites Worcester, responded to this review

Greetings KathleenMaryPatricia, Thank you for taking the time to provide feedback regarding your recent stay! We are delighted to hear that you found our location very convenient! We are locate just a short walk from Lincoln Plaza. We hope that you will stay with us again the next time you are in Worcester.

Schenectady, New York
Reviewed 26 September 2016

When we got there on Friday at 2:30 no rooms had been cleaned and available yet. Front desk was able to locate a clean room on the 2nd floor which had queen beds not the king we had requested. There are no elevators in the hotel and we told we would have to walk up 14 stairs as there was...

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Helpful?
Thank Bailey4u
Krista P, Manager at Quality Inn & Suites Worcester, responded to this review

Thank you for taking the time to provide feedback regarding your recent stay with us! We will be sharing your comments and concerns with our Management team to make improvements throughout the hotel. We hope to see you again soon!

Reviewed 14 September 2016 via mobile

Sonny was great to work with. The room was clean. Worked for my wife and I..Sonny.. Gave me a list of sights to visit in the Boston area..thankyou. great help and answered my questions ..thanks again..Randy

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Helpful?
Thank Randy B
Krista P, Manager at Quality Inn & Suites Worcester, responded to this review

Greetings Randy B, We appreciate your taking the time to provide feedback regarding your recent stay! Sonny is a great asset to the team and we are delighted to hear that he was able to assist you with some activities in the Boston area. We hope to see you again soon!

Troy, Missouri
Reviewed 12 September 2016

i travel and work nights. finding food so late can be very hard. Sonny the night auditor was more than just a little helpful. with no where open and hours till breakfast, he offered to start breakfast early for me and my coworkers and not even ten minutes latter he brought a plate of sausage and eggs to my room...

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Helpful?
Thank larxa123
Krista P, Manager at Quality Inn & Suites Worcester, responded to this review

Greetings larxa123, Thank you for kind words about our staff! Sonny is a great asset to our team and I will be sure to pass along the message to him. We look forward to seeing you again soon!

Gainesville, Virginia
Reviewed 10 September 2016

From check in to check out we received excellent customer service. Edwin (listed as "jashc" on the billing) checked us in, gave us a military discount and let us choose which floor we wanted. He also helped us to get the WiFi working. Our room, #115, was nice and clean, with a comfortable bed. The room had a traditional coffee...

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Helpful?
Thank Jolene B
Krista P, Manager at Quality Inn & Suites Worcester, responded to this review

Thank you for taking the time to provide feedback regarding your recent stay with us! We are delighted to hear that you enjoyed your stay and we hope to see you again soon!

Toronto
Reviewed 16 August 2016

Average, clean, nice room. Can't really complain for the price. Breakfast area was small and was pretty messy, someone cleaning up more would be nice. The location was good, very close to shopping and fast food. Would stay again.

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Helpful?
Thank suehutch
Richard W, Manager at Quality Inn & Suites Worcester, responded to this review

Greetings Thank you Suehutch for a great review of our property. We appreciate the positive feedback and we hope to see you again in the very near future. Richard Walker Corporate Revenue Manager Quality Inn Worcester

Reviewed 21 July 2016

This hotel is very run down and needs remodeling badly. The carpets are stained in large areas. The curtains and bedspreads are very old, outdated and worn. The furniture is scratched and slightly broken. There is no elevator, and it is a three story building - carry your luggage. The free breakfast was also poor.

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Helpful?
Thank David G
rwalker_detroit, Manager at Quality Inn & Suites Worcester, responded to this review

Greetings David G: On behalf of the management and staff of the Quality Inn Worcester, I would like to apologize for the severe inconsistencies in service you experienced during your last stay with us. I have gone ahead and shared your comments with our management team and we will review your feedback and react accordingly Regards Richard Walker Corporate Director...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Spa
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Self-Serve Laundry
  • Breakfast Available
  • Meeting Rooms
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Welcome to Quality Inn & Suites WorcesterCountry Charm City Convenience The Quality Inn and Suites is the perfect destination for business and leisure travelers visiting the many business, educational, entertainment and recreation venues of central Massachusetts.Offering easy access to the DCU Center, UMASS Medical Center, government and military installations, and downtown cultural attractions, the Quality Inn and Suites, Worcester is the ideal choice for all your business or leisure travel needs.Choose from our comfortable hotel rooms or spacious well furnished suites with full size kitchens and appliances, and then let our enthusiastic and knowledgeable staff ensure your comfort ... more   less 

Additional Information about Quality Inn & Suites Worcester

Address: 50 Oriol Dr, Worcester, MA 01605-1911
Region: United States > Massachusetts > Worcester
Price Range: £65 - £99 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn & Suites Worcester 2.5*
Number of rooms: 49
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Also Known As:
Quality Inn And Suites Worcester
Quality Inn & Suites Worcester Hotel Worcester
Quality Inn Worcester
Quality Inn Hotel Worcester
Worcester Quality Inn
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Questions & Answers

Here's what travellers have asked, with answers from Quality Inn & Suites Worcester staff and other travellers.
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London, United Kingdom
8 months ago
over a year ago
Nashua, United States

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Questions? Get answers from Quality Inn & Suites Worcester staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get down to breakfast early for the fresh made pancakes!”
 of 5 bubbles MariosDaddy, 17 Nov 2016 | Read review
“Don't get the room next to the laundry room - very noisy.”
 of 5 bubbles davidgE9464MJ, 21 Jul 2016 | Read review
“If you are a smoker, ask for a room near an exit. If you have kids ask for a room at that end.”
 of 5 bubbles tbvb0709, 18 Jun 2016 | Read review
“bypass this motel....NOT Choise Hotel quality standards.”
 of 5 bubbles Tootsofdaytona, 21 May 2016 | Read review
“All rooms seemed the same.”
 of 5 bubbles 580RichardB580, 17 May 2016 | Read review
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