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All reviews cinnamon buns dcu center front desk walking distance off the highway turkey sausage pancake machine room was clean few machines free breakfast right next door housekeeping staff the location is perfect the hotel manager mini fridge the entire staff pleasant stay
A clean and spacious room which will serve your needs as a traveler on the road. Local Starbucks and restaurant. A little isolated without a car but great for a one-night or two-night stopover. Rooms are equipped with a useful charging port and there is...More
Response from Richard W, Manager at Holiday Inn Express Worcester DowntownResponded 2 weeks ago
Thank you for your four star review of our property. I have gone ahead and shared your comments with our management and staff. We welcome your feedback and we hope to see you again the next time you are in the area
This Express has to be one of the best we have stayed at. From check in to check out this staff goes above and beyond in customer service. From the great front desk staff of Claribel and Tim to the nice touch of having snacks...More
1 Thank bkpoud2
Response from Peter D, General Manager at Holiday Inn Express Worcester DowntownResponded 19 May 2018
Thank you for your words of appreciation and recognition for the work we do. All of us are thankful that you enjoyed our welcome station featuring water and snacks - it's our way of helping our guests refresh themselves after traveling to Worcester. That this...More
Hotel is older and desperate need of a remodel. My room was clean but old. Ugly carpet but a big tv. It is walking distance to a few restaurants and next door is a bar/grill and a Starbucks! Location is right off the highway so...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express Worcester DowntownResponded 2 weeks ago
Hi L S,
Thank you for the review. It is great to know that you liked the convenience of our location. I was just concerned that you had some issues with the overall cleanliness and condition of our property and rooms and since you were...More
We were happy with our overnight stay here. The room was spacious and clean, the bed and linens were soft and comfortable and the breakfast was generous and delicious. The staff was friendly and it was quick and easy to check in and check out.
I booked 10 rooms for my daughters wedding, I received an upgrade after I had to ask for it, no problem there. We were upgrade to a suite, which was large, had a separate bedroom and had 3 sinks which was awesome for getting ready....More
Thank Janice L
Response from Richard W, Manager at Holiday Inn Express Worcester DowntownResponded 28 August 2018
This is Richard Walker with The Holiday Inn Express Worcester. On behalf of the management and staff at The Holiday Inn Express, I would like to apologize for issues you experienced with the couches and wall paper in the room. I have gone...More
Stay in the heart of Worcester at the Holiday Inn Express Worcester Downtown. Enjoy a central location within walking distance from shops, restaurants, and entertainment venues. Catch a hockey game at the DCU …MoreCenter, view a concert at the Worcester Palladium, or see a show at the Mechanics Hall and Hanover Theatre, all just steps from our hotel.A host of extra amenities await you at our Holiday Inn Express Worcester Downtown. Stay in touch with family and friends with free internet access in all guest rooms and public areas. Enjoy our complimentary Express Start breakfast every morning. With the fitness center and business center, it's easy to keep fit and on top of business on the road. Relax in a guest room and get a fantastic night's sleep on the clean and fresh bed. Host your next business meeting or social event in one of our meeting rooms and enjoy audio/visual equipment. Less
Star ratings indicate the general level of features and amenities to expect. They are provided to TripAdvisor by third-party partners such as Expedia and Giata.