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Hilton Garden Inn Benton Harbor / St. Joseph

Booking.comUS$147*
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Certificate of Excellence
07/05/2017 08/05/2017
1 room 2 adults 0 children
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Hilton Garden Inn Benton Harbor \/ St. Joseph
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329 Reviews from our TripAdvisor Community

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Showing 324: English reviews
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Reviewed 3 days ago NEWvia mobile

Love this hotel! Super new, extremely clean!!staff was so nice, we were even able to check in a couple hours early without even asking! The floors were being washed as we walked in, smelled so clean! Would definitely stay again! Didn't do the restaurant, went out to eat, had a drink there though, and I have to say, there was...

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Helpful?
Thank Yakuzaprincess78
Cindy K, General Manager at Hilton Garden Inn Benton Harbor / St. Joseph, responded to this review

Thank you so much for taking the time to comment about your stay, we take every comment very serious whether it be good or bad, and I appreciate you recognizing the cleanliness and friendliness of the hotel. We hope you will visit with us again in the near future, and see all that St. Joe, MI has to offer in...

Cheeseland
HOTEL’S FAVOURITE REVIEW
Reviewed 12 March 2017 via mobile

Nice! Wish they had later pool hours. Breakfast staff very friendly and helpful. Lots of variety for breakfast. Super clean and nice location. Will be back when doing winery and brewery tours! Reasonably priced with AAA.

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Helpful?
Thank AuntKrust
About Hotel's Favourite Review
Cindy K, General Manager at Hilton Garden Inn Benton Harbor / St. Joseph, responded to this review

We appreciate your business, and taking the time to review your stay with us on Trip Advisor. We are glad to hear that you enjoyed your stay including mentioning the friendliness of our staff. We look forward to your return during the Brew Tour Have a Fantastic day!

Detroit, Michigan
Reviewed 4 days ago NEW

Had there not been ants because of the food left under the bed by a previous guest, it would have been great! Too bad I didn't notice how gross it was until I dropped an earring on the floor. Had I seen that earlier I never would have stayed.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank jenniferaW1118FH
Cindy K, General Manager at Hilton Garden Inn Benton Harbor / St. Joseph, responded to this review

Thank you for taking the time to post your most recent stay with us online. I am so sorry that you had a bad experience with the Ant situation, agreed, this is not acceptable from the Hilton Garden Inn, and we have addressed this situation with our housekeeping staff. I would like to make it right with you, so if...

South Bend, Indiana
Reviewed 1 week ago

Whirl in room was dirty after personally cleaning it, we enjoyed our time. The room didn't have any cup for drinking, or any tissues. The towel where folder cutesy and the room was a comfortable temperature when we got there.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank marcusc824
Cindy K, General Manager at Hilton Garden Inn Benton Harbor / St. Joseph, responded to this review

Thank you for your comments. I apologize that you found your whirlpool tub was not cleaned, we have a very special procedure that you enforce on how we clean our hot tub rooms. I am not sure if you reported this to any of the managers here during your stay, but then we could have taken the time to investigate...

Benton Harbor, United States
Reviewed 1 week ago

This hotel was new and spotless. The staff were cordial and knowledgeable. My expectation of the Hilton Garden Inn was pleasantly met and exceeded. I was very comfortable. Like General MacArthurs said of the Philippines I will be back..

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank C9176YUpaula
Cindy K, General Manager at Hilton Garden Inn Benton Harbor / St. Joseph, responded to this review

From a different "General" Manager, thank you for your positive feedback! We appreciate your business, and taking the time to comment about your recent stay, we strive for outstanding service and cleanliness, and I am pleased to see we created this for you! We hope to see you soon! Yours in Hospitality!

Miami, Florida
Reviewed 2 weeks ago

I go to Benton Harbor often for business and stay at this HGI. IT is only a couple of years old and It is very nice. The staff are all friendly and the restaurant serves good food. Rooms are clean and well maintained.

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Helpful?
Thank LucindaR_11
Cindy K, General Manager at Hilton Garden Inn Benton Harbor / St. Joseph, responded to this review

Thank you for visiting our hotel, and posting your feedback about your recent stay with us on Trip Advisor. We appreciate your business, and hope that you will visit with us again real soon. Spring is here! Summer is next, so that means visiting our local wineries! Yours in Hospitality!

Oakbrook Terrace, Illinois
Reviewed 2 weeks ago

Great hotel. Everything that you would expect from a Hilton. The pool and hot tub were nice. Staff is friendly. Rooms are spacious and very clean/comfortable. It's about a 10min ride to St Joes which is what we did. The neighborhood is fine where the hotel is but be careful. Do not take pipestone to St Joes. It goes through...

Review collected in partnership with Hilton Garden Inn
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Thank ericbO6559YK
Cindy K, General Manager at Hilton Garden Inn Benton Harbor / St. Joseph, responded to this review

Thank you for taking the time to post your most recent experience with our hotel on Trip Advisor. We strive to offer the cleanest friendliest hotel possible. We hope to see you again in the near future! Yours in Hospitality

Chicago, Illinois
Reviewed 3 weeks ago

I had to pass thru town on the way to attend a friends death. I stopped at the Hilton Garden Inn for breakfast and was pleasantly delighted. Their Garden Grill staff was warm and friendly, the resident manager, a Mr Chris, made us feel at home. I had a simple oatmeal breakfast while my guest had eggs and bacon. We...

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Helpful?
Thank leonor c
Cindy K, General Manager at Hilton Garden Inn Benton Harbor / St. Joseph, responded to this review

Thank you for taking the time to post your recent experience in the restaurant with us. We strive for our employees to be the best in guest service and cleanliness. I believe I have a outstanding staff, including Chris, the Asst. GM who sat with you that day for breakfast. Yours in Hospitality

Reviewed 4 weeks ago

This is one of the best hotels ever. I was satisfied, the kids enjoyed the pool area and I enjoyed the workout equipment. The food was great and the rooms were very very clean. The staff was helpful and pleasant, they made you feel at home. I would go back to this hotel in a heart beat.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank janethR7297HT
Cindy K, General Manager at Hilton Garden Inn Benton Harbor / St. Joseph, responded to this review

Thank you for taking the time to go to Trip Advisor and post your most recent stay with us in March. We appreciate your positive comments! We always strive to be in the best in guest service and cleanliness and it looks as though we met your expectations. We hope you will chose to stay with us again in the...

Reviewed 4 weeks ago

Given the location, the upscale hotel was gorgeous. Loved that there is a restaurant on site, as well as a pool and workout room. Great value for how nice the hotel and the room was! I was a female travelling alone, and I felt extremely secure and safe. Loved the extra lock on the room doors. Loved that the room...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank annbD2683GZ
Cindy K, General Manager at Hilton Garden Inn Benton Harbor / St. Joseph, responded to this review

Thank you for taking the time to post your recent experience at our hotel. We appreciate your business, and the hotel feedback regarding your stay. We hope that should your find yourself traveling back to the area, that your previous experience will make your decision easy to stay with us again. Have a wonderful Spring!

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Benton Harbor / St. Joseph staff and other travellers.
2 questions
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Benton Harbor, Michigan
5 months ago
Riverside, Illinois

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Questions? Get answers from Hilton Garden Inn Benton Harbor / St. Joseph staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for a room not on the highway side.”
LucindaR_11, 13 Apr 2017 | Read review
“High floor, even numbered rooms”
esn612, 27 Dec 2016 | Read review
“Make a point of having dinner here. You may be surprised!”
LouisB52, 2 Dec 2016 | Read review
“Make sure you appreciate your staff”
justtrying2helpout, 18 Oct 2016 | Read review
“if you book using Hilton honors you can choose your' own room.”
bill812232, 9 Sep 2016 | Read review
5 of 5
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US$147* /night
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