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Holiday Inn Express Detroit - Downtown

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Holiday Inn Express Detroit - Downtown
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506 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Detroit - Downtown
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Showing 486: English reviews
Reviewed 21 December 2014

I stayed here for a business trip. The staff was not friendly except for James who worked the night shift. I had to call James who had to switch my room due to some horribly loud water pipe noise that continued for hours. He finally moved me to a different room at 3 am. The topper was the bed bug...

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Helpful?
2Thank Table4five63
Emily D, Portfolio Reputation Manager at Holiday Inn Express Detroit - Downtown, responded to this review

Table 4 Five, Thank you for staying with us, and for sharing your comments on TripAdvisor.com. We have the greatest concern and respect for every guest’s experience. We take hotel hygiene and cleanliness very seriously. As a result, IHG has established very strict standards for cleanliness for all of their hotels that either meet or exceed public health department regulations,...

Grand Rapids, Michigan
Reviewed 16 December 2014

I have stayed at Holiday Inns many times in several cities but this Holiday Inn really stood out from others I have visited. My best friend and I stayed here for a long weekend during which we went to see a Lions game. It was a great game, and a great hotel stay! The hotel was clean, our room was...

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Helpful?
Thank Andrea V
Emily D, Portfolio Reputation Manager at Holiday Inn Express Detroit - Downtown, responded to this review

Andrea, I am pleased that you were able to join us for the Lions game. We were truly humbled by your gracious comments regarding our hotel service team. All of the staff takes great pride in knowing that their hard work and dedication is making a difference to our guests. We look forward to welcoming you back when you are...

Irvine, California
Reviewed 13 December 2014

I stayed here for a week on business. Each day I walked 3 blocks away to the job site. This is my second visit to Downtown Detroit in a year. Last time I stayed at the Marriott across the street from GM. This time I wanted to give IHG a chance (I am Platinum Elite) with this brand. I was...

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Helpful?
Thank Eric B
IHGCare, Guest Relations Manager at Holiday Inn Express Detroit - Downtown, responded to this review

Dear Eric B, Thank you very much for taking the time to share your comments online. I truly apologize for the not up to par experience you had during you stay with us. I assure you that every comment, no matter how small, is taken very seriously. We hope to get a chance of hosting you again and show you...

Denver, Colorado
Reviewed 13 December 2014

I stayed at this hotel for one night due to business. Arrived via cab from airport which was $60.00 including tip. I arrived about 8PM and check in was easy and staff friendly enough. It is an older building but upkeep and remolding efforts are visible, while more still need are as well, but over all a decent place. The...

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1Thank funtobeme
IHGCare, Guest Relations Manager at Holiday Inn Express Detroit - Downtown, responded to this review

Dear funtobeme, Thank you so much for your review of our hotel. It is nice to hear your comprehensive feedback about your hotel stay notably with the shuttle and valet services, dining experience at the restaurant, and WIFI connectivity. Your comments on the fitness equipment and lack of spa facility have been noted. We work very hard to ensure our...

Marcellus, New York
Reviewed 10 December 2014

I was coming in HOTTT for the Bills game and gave the front desk a call. I talked to Katie and let her know. It was barely an hour to kickoff and I let her know that I was a Platinum Elite member and she got my suite set. She got me ready to rock in minutes and the whole...

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Helpful?
Thank ChristopherHarding
Emily D, Portfolio Reputation Manager at Holiday Inn Express Detroit - Downtown, responded to this review

Christopher Harding, Thank you for your loyalty to IHG. I am so pleased that Katie was able to prepare everything for you and that it helped you to have a great stay. We look forward to welcoming you back again soon. Enjoy today! Emily P Dailey Portfolio Reputation Manager - Holiday Inn Express Detroit edailey@greenwoodhospitality.com 720-310-2029 x17

Reviewed 8 December 2014

This was our 2nd stay at the Holiday Inn Express in downtown Detroit. Both stays have been great! The location is great and is close to the people mover to go to ford field, comerica park, Joe Louis Arena, Greektown, and any other downtown attraction you want to visit. Also, we walked back to the hotel from Ford Field and...

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2Thank EricLeeSchroeder
Emily D, Portfolio Reputation Manager at Holiday Inn Express Detroit - Downtown, responded to this review

Eric Lee Schroeder, Thank you for joining us again and sharing your feedback. I am so pleased that you found the location to be perfect for your visit. We look forward to welcoming you back again soon. Enjoy today! Emily P Dailey Portfolio Reputation Manager - Holiday Inn Express Detroit

Reviewed 2 December 2014 via mobile

Went for the Thanksgiving game to see the Lions. They seemed totally caught off guard by the crowds! It was chaotic finding someone to keep our bags for us. It took a while to get our car back from the valet. And at breakfast the next day the food was not replaced quickly so it was hard for people to...

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Thank MeT1nT2
IHGCare, Guest Relations Manager at Holiday Inn Express Detroit - Downtown, responded to this review

Dear MeT1nT2, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate that you find our location to be convenient and for your nice comment regarding cleanliness. However, we’re sorry we fell below your expectation regarding customer service and the elevator. We will address these concerns. I...

Clare, Michigan, United States
Reviewed 1 December 2014

Where else in the heart of Detroit can you get free parking, decently priced rooms and a great free breakfast? The check in could use some work as the lines at 4:00 (their check in time) were huge. Perhaps start checking in earlier? Hire more room attendants during busy times? The couch beds were busted up, but a great suite...

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Thank James W
Toronto, Canada
Reviewed 1 December 2014

Great staff, very friendly in all areas of the hotel. Valet was very fast. Hotel is older but they have done a decent job refreshing. Nice lobby and breakfast area. Food is decent, certainly get you moneys worth. Rooms are very clean, not huge but very comfortable. Lots of places within easy walking distance, ideal location to stay if taking...

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1Thank Honestly-2-U
Petoskey, MI
Reviewed 28 November 2014

We have stayed at this Holiday Inn Express before, but this time wasn't as good as last. We stayed Thanksgiving night after we attended the Lions game. First they were not prepared for how busy they were going to be. There were only 2 people working the front desk and it was 4:45 and they were telling people they might...

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Helpful?
Thank sanchia39
IHGCare, Guest Relations Manager at Holiday Inn Express Detroit - Downtown, responded to this review

Dear sanchia39, Thank you for taking the time to relay your comments regarding our property during your recent stay. I appreciate you choosing us for your lodging needs. On the other hand, I am disappointed that your recent stay did not live up to you expectations. Please accept our sincerest apologies for any inconvenience the level of service, specially the...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Accessible rooms
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Breakfast included
  • Shuttle Bus Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
The Holiday Inn Express Hotel & Suites of Downtown Detroit is a first class hotel that is ideal for travelers who are visiting for either business or leisure purposes. In addition to our finely appointed guest rooms, we offer fully equipped suites with full kitchens for extended stays. Some of our outstanding amenities include a state-of-the-art fitness center, indoor heated pool, 24-hour business center, and complimentary high-speed Internet access. Don't forget to join us for breakfast at our newly updated Express Start Breakfast Bar. We now offer a selection of hot entrees! The Holiday Inn Express Hotel & Suites of Downtown Detroit also offers valet parking for your convenience at fee of $27.00 per car per night, the lowest priced hotel parking in the downtown area. Located in the heart of downtown Detroit, the Holiday Inn Express Hotel & Suites is within walking distance of Cobo Convention Center, Joe Louis Arena (Detroit Red Wings) and the new MGM Grand Casino. The hotel is also positioned perfectly near the People Mover, Greektown Casino, Motor City Casino, Detroit Opera House, Fox Theatre, Hard Rock Cafe, Comerica Park (Detroit Tigers), and Ford Field (Detroit Lions). For the busy executive, the hotel is located only 1-2 blocks from Compuware World Headquarters, DTE Energy, and AT&T, just to name a few. The General Motors World Headquarters, famously known as the Renaissance Center, is located less than one mile from the hotel and is open to the public during weekdays for tours and shopping. Visitors can even venture off across the border into Canada by crossing the Ambassador Bridge or the tunnel into Windsor, Canada. For your next visit to Detroit, Stay Smart at the Holiday Inn Express and Suites of Downtown Detroit! ... more   less 

Additional Information about Holiday Inn Express Detroit - Downtown

Address: 1020 Washington Blvd, Detroit, MI 48226-2613
Region: United States > Michigan > Detroit
Price Range: £124 - £217 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Detroit - Downtown 2.5*
Number of rooms: 241
Reservation Options:
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Also Known As:
Holiday Inn Express Detroit - Downtown Hotel Detroit
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Detroit - Downtown staff and other travellers.
8 questions
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Sault Ste. Marie, Michigan, United States
over a year ago
Ottawa
2 months ago
Ottawa

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Questions? Get answers from Holiday Inn Express Detroit - Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“stay at another hotel - best advice”
 of 5 bubbles 983stevey, 18 Mar 2017 | Read review
“Continental breakfast served daily”
 of 5 bubbles patriciawD568MR, 2 Nov 2016 | Read review
“We have stayed in a couple different rooms and they were all great.”
 of 5 bubbles travmia, 12 Oct 2016 | Read review
“High Floors are nice!”
 of 5 bubbles 665terrib, 4 Oct 2016 | Read review
“Pool is on the top floor - perfectly good pool; I just advise against getting a room up on the same floor.”
 of 5 bubbles 220parisl, 30 Aug 2016 | Read review
5 of 5