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The Westin Detroit Metropolitan Airport

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The Westin Detroit Metropolitan Airport
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1,346 Reviews from our TripAdvisor Community

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There are newer reviews for The Westin Detroit Metropolitan Airport
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Showing 1,304: English reviews
Parkland, FL
Reviewed 4 weeks ago

We unexpectedly had to stay at the Detroit Airport from 10pm-7:30am. We wanted to sleep and shower, so we booked this very reasonably priced room at the Westin. Wow, we were surprised! The room size and appointments were fabulous! We just came from New York and had been staying in a 5-star hotel for 5 days, so we were preparing...

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Helpful?
Thank Lynn F
John R, General Manager at The Westin Detroit Metropolitan Airport, responded to this review

Dear Guest, Thank you for taking a moment to provide your feedback and we truly appreciate having you with us. So glad to hear that you were able to experience the incredible convenience, style and overall experience within the hotel and direct access into the terminal. Certainly sorry to hear that we did not exceed with Room Service and please...

Hampstead, United States
Reviewed 4 weeks ago

Pro's: 1) Super comfortable bed; great gym/fitness center 2) Environmentally friendly choice to opt out of daily room service with a daily reward of extra points or a $5 credit at participating stores (no list provided...) Con's: 1) Restaurant EXTREMELY over priced. A co-worker and I ate there the first evening. A chicken sandwich and a cheeseburger: $34!!! The burger...

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Helpful?
Thank Joseph R
John R, General Manager at The Westin Detroit Metropolitan Airport, responded to this review

Dear Guest, First and foremost, thank you for being with us and truly appreciate your effort to provide such feedback. I'm glad you were able to experience our restaurant, of which we continuously monitor and review our value statement and gauge pricing competitively with the numerous restaurants, within the terminal. Very happy to confirm and pass along that in terms...

Madison Heights, Michigan
Reviewed 4 weeks ago via mobile

Stayed here for 1 night, prior to flying to San Diego. Top notch service at check in, went very smooth. The room was very nice, and clean. The bed was a king and extremely comfortable. Room came with an in room safe, and mini refrigerator. The pool, and hot tub area was very nice, and spotless as well. The temperature...

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Thank Pete S
John R, General Manager at The Westin Detroit Metropolitan Airport, responded to this review

Dear Guest, Thank you so much for taking a moment to provide your feedback. Wonderful to understand that your experience was restful. Look forward to welcome you back in the future and thank you again for choosing our property. Stay well, John R.

Dolores, Colorado
Reviewed 14 February 2017

They were very accommodating, excellent place to stay if you are flying out of Detroit. Their van leaves the motel every 15 minutes to the airline terminals. The motel was very clean and the staff were very nice.

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Thank kentkama52
John R, General Manager at The Westin Detroit Metropolitan Airport, responded to this review

Dear Guest, Thank you for choosing us and appreciate your efforts to provide this feedback. Glad you were able to experience the airport shuttle, of which is extremely convenient running 24/7 on a consistent and regular basis from our Front Door. Stay well, John R.

Lexington, Kentucky
Reviewed 11 February 2017

The Westin is convenient in the extreme --- it is right in the McNamara terminal. The hotel meets the main requirements of an airport hotel. The rooms are comfortable and QUIET. The blackout shades work and food is available 24 hours. Prices are reasonable as well. The hotel is getting a little long in the tooth and is supposedly going...

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Thank MARKL55_55
John R, General Manager at The Westin Detroit Metropolitan Airport, responded to this review

Dear Guest, Thank you for taking a moment to provide your feedback and thrilled to have the opportunity to serve you. Wonderful to hear you were able to enjoy the many conveniences we offer and hoping your stay was both productive and renewing. We're excited to be commencing on a complete 3 phase refurbishment of the hotel, beginning in April...

Wisconsin
Reviewed 9 February 2017

The convenience can't be beat. If you are carrying on you can access the Delta concourse directly through the hotel's dedicated TSA screening area. Even if you have to check bags it is a breeze -- a short walk and elevator ride all indoors. The rooms are very nice. The restaurant and bar are among the better for hotels. Try...

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Thank DRLand
John R, General Manager at The Westin Detroit Metropolitan Airport, responded to this review

Dear Guest, Thank you for choosing us for your important travel needs and appreciate your time in providing this feedback. Wonderful to understand that you were able to experience our Food and Beverage offerings and the wonderful style of service and fare that we can offer. Stay well, John R.

Memphis, Tennessee
Reviewed 8 February 2017 via mobile

Everything you would expect from a Westin. Only complaint WiFi was slow as molasses and housekeeping overlooked a washcloth hanging from a shower rack. The misses were offset by the in terminal location with a dedicated TSA checkpoint

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Thank newtomemphis
John R, General Manager at The Westin Detroit Metropolitan Airport, responded to this review

Dear Guest, Thank you for taking a moment to provide this valuable feedback and allowing us to serve you. Please know we will continue to work with our associates on the many aspects of attention to detail, of which we truly pride ourselves on. Thank you again and hope to welcome you back in the future. Stay well, John R.

Braintree, United Kingdom
Reviewed 5 February 2017

Great hotel attached to the airport. Of course, you wouldn't want to stay here for a week but for a layover it can't be beaten. The restaurant/breakfast area in the Atrium is great and the rooms are comfortable and high quality. I used the pool this time around and whilst not very large and not very impressive it serves its...

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Thank Fatworm
John R, General Manager at The Westin Detroit Metropolitan Airport, responded to this review

Dear Guest, Thank you for choosing our property and taking the time to provide this valuable feedback. We're thrilled that you were able to experience our restaurant and ultimately enjoy the relaxation and renewal that our property can offer. Thank you again and we hope to have the opportunity to serve you in the future. John R.

Sterling Hts. Mi.
Reviewed 4 February 2017

We decided to spurge and spend more than double than the surrounding airport hotels because of their "soundproof" windows.What a gross misrepresentation. We didn't get to sleep until midnight (usually asleep by 9pm) because of the airplane noise outside our window. We arose at 5am to catch our early flight exhausted. My complaints to the property manager and even Starwood...

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Helpful?
Thank Paul C
John R, General Manager at The Westin Detroit Metropolitan Airport, responded to this review

Dear Guest, As always, we're thrilled to have had the opportunity to serve you and we do thank you for providing your feedback. While we remain sensitive to this type of experience, this is certainly not an opportunity that are guests communicate at any time over our history. We are fortunate to have a window product that was engineered and...

Michigan
Reviewed 29 January 2017

My husband and I stay here every year before going on vacation as a way to kick it off early. Love dining in the restaurant. We have never had a bad meal or service. In fact I loved my meal so much ( a mushroom toast) that I want to recreate it! Staff s always helpful with helping us with...

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Helpful?
Thank mpoakley
John R, General Manager at The Westin Detroit Metropolitan Airport, responded to this review

Dear Guest, Thank you so much for providing this valuable feedback. We're thrilled to have had the opportunity to serve you and glad to understand your experience in our wonderful restaurant "Reflections", was exceeding in expectation. Hope to welcome you back in the future and again, thank you... Stay well, John R.

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Detroit Metropolitan Airport staff and other travellers.
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Questions? Get answers from The Westin Detroit Metropolitan Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Select an exterior room that is tarmac facing. Avoid the interior room!”
 of 5 bubbles 979kerrib, 8 Mar 2017 | Read review
“Prefer to take he airport facing rooms at the back of the hotel. They have a better view.”
 of 5 bubbles someshs931, 4 Mar 2017 | Read review
“Get a room facing the runway.”
 of 5 bubbles DianeL272, 28 Feb 2017 | Read review
“One of the few places you'd like a room by the elevator.”
 of 5 bubbles gregoryc392, 27 Feb 2017 | Read review
“Tarmac view”
 of 5 bubbles DRLand, 9 Feb 2017 | Read review
5 of 5