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First the good - Perfect location to visit Frankenmuth and friendly employees. The breakfast was also really good with great variety. However, the carpet in the room was beyond filthy. When I mentioned this at the front desk I was told "we will be doing...More
Response from SHS-Frankenmuth, General Manager at SpringHill Suites by Marriott FrankenmuthResponded 16 September 2017
Thank you for taking the time to provide us with feedback about your stay. I am very sorry for the dirty carpets and how the front desk responded to you. I have share your concerns with the appropriate departments are they are being addressed. I...More
Check-in didn't take long. Strong chlorine smell on first floor where pool is. Nice hotel, walking distance to everything, but a little pricey. But we forgot our phone chargers. No USB, the iHome was outdated for our 6S/6S Plus. Would probably stay again for location...More
Promised room not delivered. Good property in a good location to access everything in town. You can walk almost everywhere from here. The restaurants and shops are all close to this hotel. The rooms are okay and the pool area is a little small.
Response from SHS-Frankenmuth, General Manager at SpringHill Suites by Marriott FrankenmuthResponded 25 August 2017
Thank you for your feedback. I am sorry that you had some trouble with your room type, but am glad you enjoyed your stay.
Wow! From the warm and welcoming greeting that we received from David M. Brandt, General Manager, to the accommodating nature of Keri, and the front desk team, to the pleasant and productive food and beverage services team; this hotel is on my radar for a...More
The prime attraction of this place is its convenient location. When you stay here you are within easy walking distance of most of Frankenmuth’s main attractions. For this you pay rates significantly higher than you pay for similar accommodations in non-resort locales. We stayed three...More
Response from SHS-Frankenmuth, General Manager at SpringHill Suites by Marriott FrankenmuthResponded 7 August 2017
Thank you for your feedback. I am sorry you were disappointed with the layout of the room. We do have rooms with two queen beds that are a little larger than the king room that you stayed in. That might better meet your needs in...More