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The Grand River Hotel, an Ascend Hotel Collection Member

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Traveller (18)
Room & Suite (38)
Dining (10)
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Overview
  • Excellent17%
  • Very good21%
  • Average29%
  • Poor21%
  • Terrible12%
Travellers talk about
“free shuttle”(6 reviews)
“grand river”(10 reviews)
“chess game”(2 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Available
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
All hotel details
Additional information
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (75)
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Traveller rating
13
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LanguageEnglish
13
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9
Show reviews that mention
All reviewsfree shuttlegrand riverchess gamecomplimentary coffee in the lobbyshuttle driverstaff was friendly and accommodatinggreat hotel for the pricestayed one nightgreat view of the riverhotel restaurantclose to downtownking bedfront desk staffwould stay againjennabreweryrates
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1 - 5 of 74 reviews
Reviewed 2 weeks ago

This is not a 5-star hotel but could get a five if their housekeeping did their job. The desk staff, bar and restaurant staff are all great! It is an older hotel, 2 miles from downtown. They have a good, free, shuttle service running in...More

Thank LarryT926
Response from Brad S, General Manager at The Grand River Hotel, an Ascend Hotel Collection MemberResponded 1 week ago

Larry, Thank you for sharing your experience with me. I am sorry that you experienced housekeeping during your stay, please contact me at the hotel to discuss your stay in greater detail. Regards,

Reviewed 3 weeks ago via mobile

We stayed here overnight for my daughters volleyball tournament. When we first arrived to check in, there were several men hanging out in the lobby. They were drinking heavily and being very loud. The hallway to our room had white powder which looked maybe like...More

Thank bmueller326
Response from Brad S, General Manager at The Grand River Hotel, an Ascend Hotel Collection MemberResponded 1 week ago

Thank you for sharing your experience with me. I am sorry that you experienced issues during your stay, please contact me at the hotel to discuss your stay in greater detail. Regards,

Reviewed 17 April 2018

Loved the peaceful and nicely decorated lobby. Good service on check in. And we were allowed a late check out. Good breakfast. Hot tub seemed a little dirty. Rooms seemed clean. Nicely located close to downtown. Would come back.

Thank mlv102017
Response from Brad S, General Manager at The Grand River Hotel, an Ascend Hotel Collection MemberResponded 19 April 2018

Thank you so much for your kind review! Regards,

Reviewed 9 April 2018

The location was easy, the food was good, the servers were great. Would go there again. They use local produce. Was a little disorganized this year but not enough to discourage. Very casual and worked great for our party.

Thank Kat19582014
Response from Brad S, General Manager at The Grand River Hotel, an Ascend Hotel Collection MemberResponded 12 April 2018

Thank you so much for your review! Regards,

Reviewed 9 April 2018

Hotel was changing t.v. service and couldn't show ncaa champ game in room---let us reserve a table in lounge (thank you Arnell Smith).Also---received free breakfast, 4 free drinks and reduced rate for room---(thank you Jalin Falson) Bent over backwards to accommodate. Thank you.

Thank dennis c
Response from Brad S, General Manager at The Grand River Hotel, an Ascend Hotel Collection MemberResponded 12 April 2018

Thank you for your review! Regards,

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About
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Free Parking
Bar/Lounge
Room Service
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Meeting Rooms
Banquet Room
Conference Facilities
Room Service
Business Centre with Internet Access
Laundry Service
Multilingual Staff
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Microwave
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Hot Tub
Details
Price range
US$115 - US$177 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Accessible rooms, Suites, Family Rooms
Details
Price range
US$115 - US$177 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Accessible rooms, Suites, Family Rooms
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Traveller (18)
Room & Suite (38)
Dining (10)
Pool & Beach (6)
Business Centre & Event Rooms (6)
Questions & Answers
Ask a question
Keaton M
3 October 2017|
AnswerShow all 4 answers
Response from Raphael L | Reviewed this property |
They do offer a shuttle but I would call the hotel and ask. I am sure they would get you there but you just might have to Uber back. Thank Utah.
0
Votes
Carolyn L
27 June 2017|
AnswerShow all 3 answers
Response from ddej0ng | Property representative |
No, I am sorry, we are not pet friendly.
0
Votes
Stacie D
18 April 2017|
Answer
Response from ddej0ng | Property representative |
Our renovations are very minimal now, just fine detail touches that guests do not even experience. All rooms have been renovated and are ready for you!
0
Votes
Room Tips
"I always choose high floors and did not spend the extra $$ for a river view"
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"odd numbered rooms on the 7th floor have a nice view of the river"
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"We stayed on the 7th floor and were pleased. Ask for a room with a view of the river!"
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"Ask that rooms not be adjoining. For quiet, ask to be on the side opposite the stage (I think this is only..."
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