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All reviewswalk in showerfront deskoffer breakfastgrand rapids airportroom was cleanhave stayed here several timesbusiness tripan early flightstayed here for one nightmini fridgefirst floorvery nice hotelfitness centerdowntown arealobbytoiletshuttle
During a five night stay, my first room cleaning consisted of removing the used bar of soap and shampoo from the shower-but not replacing them. On the third day, no maid service whatsoever.
The front desk staff were polite and professional, and check in/out was...More
After a horrendous travel day, the staff at the hotel did everything they could to make my stay great. They are all very friendly and helpful. Room was great. Highly recommend this hotel if you are in Grand Rapids area.
Response from General M, General Manager at Holiday Inn Grand Rapids - AirportResponded 29 December 2017
pbnc63, Thank you for reviewing your recent stay with us, and thank you for acknowledging our great team here on property. We're pleased to know they positively impacted your visit, and we'd love to welcome you back again!
Arrived at the hotel at check in time (3 pm) to be told that housekeeping was a “little behind” so no room were available. Over a hour later, there are MANY guests sitting in the lobby all waiting for rooms. The only thing we are...More
Thank Stacy A
Response from IHGService, Guest Relations Manager at Holiday Inn Grand Rapids - AirportResponded 5 weeks ago
Hi Stacy A,
Thank you for taking the time to write a review about your stay with us. On the other hand, we are sorry to hear that your check-in experience was not up to our standards. Reviews like yours are very valuable as they...More
Due to bad weather, my flight could not land in Cleveland. We were diverted to Grand Rapids for the night. Hotel accommodations were made from my airline to Holiday Inn. I have to say for a last minute, late night accommodations, the staff at Holiday...More
Hotel is clean, modern and safe. Friendly people. Small area to buy drinks and snacks. Also has a bar. The rooms have excellent lighting, not that dull orange lighting. Bed is comfy and room temp held very well. I would stay there again. Wished I...More
We do offer a park and fly rate where guests can stay with us, leave their vehicle, and utilize our shuttle service to and from the airport.
We look forward to your stay with us.
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"Top level rooms on third floor are quite. Try the cinnemon rolls at breakfast."