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All reviewswalk in showerfront deskoffer breakfastgrand rapids airportroom was cleanbusiness triphave stayed here several timesan early flightstayed here for one nightmini fridgefree breakfastfirst floorvery nice hotelfitness centerdowntown arealobbyshuttle
I am a Platinum member and had one of the best front counter experiences. Riana greeted me and unconditionally helped me with my requests. In addition I believe her customer service skills should be commended! Keep up the great work!!More
Response from General M, General Manager at Holiday Inn Grand Rapids - AirportResponded 11 August 2017
archakonas, We are so happy to know that the service you received while staying at our property really stood out to you, and appreciate that you wanted to highlight it in a review! Thank you for sharing your wonderful review. I'll be sure to pass...More
My husband and I made a weekend trip to Grand Rapids for his birthday. We stayed at the Holiday Inn Grand Rapids Airport. The hotel was impeccably well kept and clean! The bar area, although we did not stay for a drink, was beautiful and...More
Response from General M, General Manager at Holiday Inn Grand Rapids - AirportResponded 10 August 2017
f0x057, Thank you for choosing to spend such a special weekend with us! We are so glad that it was a wonderful experience f or you, and it was our absolute pleasure to serve you. We'd love to welcome you back again!
Thought I had just booked an inexpensive hotel near the airport, prior to flying out early next morning. Surprisingly nice shock. You walk in & the efficient friendly staff is greeting you before you get to the counter. The room was spacious ultra modern, clean,...More
Thank Tommy S
Response from General M, General Manager at Holiday Inn Grand Rapids - AirportResponded 1 August 2017
Tommy, Thank you for sharing your review. We're so happy to hear we exceeded your expectations during your visit! We'd love to welcome you back again.
We stayed here for one night but had quite a few issues.
We called in the morning before our stay to make sure we will have two beds for the night. They informed us that they already ran out of rooms with two queen beds...More
1 Thank Sam W
Response from IHGService, Guest Relations Manager at Holiday Inn Grand Rapids - AirportResponded 23 July 2017
Hello Sam W!
Thank you for taking the time to review your experience at our hotel. I'm sorry to learn that issues on the extra bed in your room and miscommunication at breakfast marred your stay. It is always our goal to not only meet...More
I've never written a review in my life but this was one of the worst experiences , therefore I couldn't help myself. I had a reservation for 4 nights and the night of my arrival they had no rooms and had to move me across...More
1 Thank Michele776
Response from IHGService, Guest Relations Manager at Holiday Inn Grand Rapids - AirportResponded 24 June 2017
Thanks for leaving your thoughts and staying at our hotel. IHG aims to provide true hospitality to all our guests and I'm very sorry to learn that there's an issue with honoring the reservation you've booked with us. It is also disconcerting to...More
We do offer a park and fly rate where guests can stay with us, leave their vehicle, and utilize our shuttle service to and from the airport.
We look forward to your stay with us.
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"Top level rooms on third floor are quite. Try the cinnemon rolls at breakfast."