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Holiday Inn Grand Rapids - Airport

223 reviews
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Traveller (35)
Room & Suite (31)
Dining (4)
Overview
  • Excellent37%
  • Very good41%
  • Average14%
  • Poor6%
  • Terrible2%
Travellers talk about
“walk in shower”(11 reviews)
“front desk”(32 reviews)
“offer breakfast”(3 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3.0 Star Hotel
All hotel details
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Rooms
4 Mar5 Mar
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1 room, 2 adults, 0 children
Standard Room
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Reviews (223)Write a Review
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86
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14
6
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82
86
31
14
6
Show reviews that mention
All reviewswalk in showerfront deskoffer breakfastgrand rapids airportroom was cleanbusiness triphave stayed here several timesan early flightstayed here for one nightmini fridgefree breakfastfirst floorvery nice hotelfitness centerdowntown arealobbyshuttle
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21 - 25 of 219 reviews
Reviewed 10 August 2017

I am a Platinum member and had one of the best front counter experiences. Riana greeted me and unconditionally helped me with my requests. In addition I believe her customer service skills should be commended! Keep up the great work!!More

Thank archakonas
Response from General M, General Manager at Holiday Inn Grand Rapids - AirportResponded 11 August 2017

archakonas, We are so happy to know that the service you received while staying at our property really stood out to you, and appreciate that you wanted to highlight it in a review! Thank you for sharing your wonderful review. I'll be sure to pass...More

Reviewed 8 August 2017

My husband and I made a weekend trip to Grand Rapids for his birthday. We stayed at the Holiday Inn Grand Rapids Airport. The hotel was impeccably well kept and clean! The bar area, although we did not stay for a drink, was beautiful and...More

Thank f0x057
Response from General M, General Manager at Holiday Inn Grand Rapids - AirportResponded 10 August 2017

f0x057, Thank you for choosing to spend such a special weekend with us! We are so glad that it was a wonderful experience f or you, and it was our absolute pleasure to serve you. We'd love to welcome you back again!

Reviewed 30 July 2017 via mobile

Thought I had just booked an inexpensive hotel near the airport, prior to flying out early next morning. Surprisingly nice shock. You walk in & the efficient friendly staff is greeting you before you get to the counter. The room was spacious ultra modern, clean,...More

Thank Tommy S
Response from General M, General Manager at Holiday Inn Grand Rapids - AirportResponded 1 August 2017

Tommy, Thank you for sharing your review. We're so happy to hear we exceeded your expectations during your visit! We'd love to welcome you back again.

Reviewed 8 July 2017 via mobile

We stayed here for one night but had quite a few issues. We called in the morning before our stay to make sure we will have two beds for the night. They informed us that they already ran out of rooms with two queen beds...More

1  Thank Sam W
Response from IHGService, Guest Relations Manager at Holiday Inn Grand Rapids - AirportResponded 23 July 2017

Hello Sam W! Thank you for taking the time to review your experience at our hotel. I'm sorry to learn that issues on the extra bed in your room and miscommunication at breakfast marred your stay. It is always our goal to not only meet...More

Reviewed 9 June 2017

I've never written a review in my life but this was one of the worst experiences , therefore I couldn't help myself. I had a reservation for 4 nights and the night of my arrival they had no rooms and had to move me across...More

1  Thank Michele776
Response from IHGService, Guest Relations Manager at Holiday Inn Grand Rapids - AirportResponded 24 June 2017

Hello Michele776! Thanks for leaving your thoughts and staying at our hotel. IHG aims to provide true hospitality to all our guests and I'm very sorry to learn that there's an issue with honoring the reservation you've booked with us. It is also disconcerting to...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Shuttle Bus Service
Room Service
Free Parking
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Conference Facilities
Multilingual Staff
Self-Serve Laundry
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
US$108 - US$180 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$108 - US$180 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (35)
Room & Suite (31)
Dining (4)
Pool & Beach (1)
Questions & Answers
Ask a question
jtg627
18 February 2018|
Answer
Response from srtxtraveler1 | Reviewed this property |
It is not very far, we rode the shuttle (free). Takes about 10 minutes. Look at Google Maps
0
Votes
skipski
15 January 2018|
AnswerShow all 2 answers
Response from Clint D | Property representative |
Hello skipski, We do offer a park and fly rate where guests can stay with us, leave their vehicle, and utilize our shuttle service to and from the airport. We look forward to your stay with us. Clint Deaton General Manager
1
Vote
Room Tips
"Top level rooms on third floor are quite. Try the cinnemon rolls at breakfast."
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"I was told the Wi-Fi wasn't so good on the third floor. We stayed on the second with no issues."
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"Try to get a room on the south side of the building."
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"I had a room on top floor facing south. It was quiet."
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