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JW Marriott Grand Rapids

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Traveller (324)
Room & Suite (157)
Dining (19)
Overview
  • Excellent74%
  • Very good17%
  • Average5%
  • Poor3%
  • Terrible1%
Travellers talk about
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
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Additional information
Offers from JW Marriott Grand Rapids
Special Offer: Member Rates
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Offers from JW Marriott Grand Rapids
Special Offer: Member Rates
Hotel packages
Hotel deals
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Rooms
29 Jul30 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,056)
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1,045 results
Traveller rating
761
183
51
32
18
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Time of year
LanguageEnglish
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761
183
51
32
18
Show reviews that mention
All reviewsthe concierge loungeeucalyptus steam roomseparate tubgreat hoteldouble showerriver viewroom serviceself parkinghigh floorupscale hotelart prizebusiness tripcorner roomconvention centerdowntown grfront desk staffacross the river
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1 - 5 of 1,045 reviews
Reviewed 2 days ago

This hotel is stunningly beautiful, clean, and probably has the best location in Grand Rapids. If at all possible, try to get a room on a higher floor so you can have a nice view during your stay. The staff is also extremely helpful.... I...More

Thank angeleyz827
Reviewed 4 days ago via mobile

It’s in the details. That’s what’s supposed to separate JW from even the Courtyard. Are Marriott too big? Are they losing the distinction between all their acquired brands? First, let me say our stay was nice. Two quick nights in downtown Grand Rapids Michigan, a...More

Thank globalnerd
Response from Kari H, Manager at JW Marriott Grand RapidsResponded 2 days ago

Dear Globalnerd, Thank you for taking the time to share your recent experience at our hotel. We are glad to hear that your stay was nice, however, we strive for not only just a nice visit but an exceptional time. We are very disappointed to...More

Reviewed 6 days ago via mobile

The JW is the hotel to stay at during Art Prize! Service is amazing, food is great, there is a Starbucks on the first floor and it’s centrally located in downtown and surrounded by great restaurants. This is our go to hotel when we are...More

Thank Jodi W
Reviewed 1 week ago via mobile

My husband and I stayed here with our two young babies last weekend and it was a terrible experience. Upon arrival, our family members who had just checked in told us they were given free parking, and when we asked about it we were told...More

Thank southfam4
Response from Kari H, Manager at JW Marriott Grand RapidsResponded 1 week ago

Dear Valued Guest, Thank you sharing your honest feedback regarding your recent stay with us. We are very sorry to hear of the lack of housekeeping service as well as the lack of follow up from our management team. Please feel free to reach out...More

Reviewed 1 week ago

I was so excited to stay at this JW Marriott - eucalyptus steam room! - but was so disappointed. I stayed here the end of June for a 2 day business meeting and oh, let me list the things that went wrong: 1) after I...More

Thank Karen H
Response from Kari H, Manager at JW Marriott Grand RapidsResponded 1 week ago

Dear Valued Guest, Thank you for taking the time to share your recent experience with us. We are very disappointed to hear of the numerous issues you endured during your time here. We apologize for the lack of follow up to address your concerns, but...More

View more reviews
About
Awards & Recognition
GreenPartner
Certificate of Excellence
Amenities
Top amenities
Restaurant
Pool
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Spa
Room Service
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Wheelchair access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Room amenities
Air Conditioning
Things to do
Restaurant
Pool
Fitness Centre with Gym / Workout Room
Spa
Bar/Lounge
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$275 - US$663 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Grand Rapids
#1 Romantic Hotel in Grand Rapids
#2 Family Hotel in Grand Rapids
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$275 - US$663 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Grand Rapids
#1 Romantic Hotel in Grand Rapids
#2 Family Hotel in Grand Rapids
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (324)
Room & Suite (157)
Dining (19)
Pool & Beach (5)
Business Centre & Event Rooms (9)
Questions & Answers
Ask a question
Mercedes W
9 September 2017|
Answer
Response from DH131524 | Reviewed this property |
We did make a reservation, but at the time there was no cost. I'd call ahead to confirm. Cheers.
0
Votes
Best_traveler_now
20 June 2017|
AnswerShow all 6 answers
Response from Joel S | Reviewed this property |
Yes
0
Votes
Handicapable
6 February 2017|
Answer
Response from Tracy356 | Property representative |
Yes, yes and yes!
1
Vote
Room Tips
"First class rooms and comfy beds"
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"Concierge level is the best!"
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"Concierge Level/City or River views are both neat to experience"
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"Ask for a room with a view of the river during the fireworks."
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