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All reviewsolive gardenhome away from homebedroom suitebreakfast staffbasketball courtfull kitchengreat staypool and hot tubrestaurants and shoppingwafflesbusiness centerhot breakfastnice hotelspacious roomsthe breakfast areafront desk stafffitness center
I go to Grand Rapids twice a year and this hotel had the friendliest staff! They greeted me whenever I came and went from the hotel, asked how my day was and if I needed anything for my stay. I will definetly stay here again.
We booked into this hotel for the pool and a quick winter getaway. We stayed in the two room suite which was very clean and updated. Upon arrival we were greeted by the friendliest of staff and felt welcome right away. Downside, the pool was...More
The General Manager of this property is unprofessional. I heard her gossiping about staff members and having attitude toward guests who were upset. This property is dingy, outdated, run down and the housekeepers leave plastic bags full of dirty sheets and towels throughout the hallways....More
Response from Ashley K, General Manager at Homewood Suites by Hilton Grand RapidsResponded 2 weeks ago
Thank you for taking the time to review the Homewood Suites Grand Rapids. I'm very sorry to hear about the negative experience you had at our hotel. Your comments caught my attention as this is certainly not typical of my staff. I ask...More
My husband came from Traverse City for a little vacation. We weren’t sure where to stay, but the website for Homewood Suites had us sold! We leave tomorrow and have been here since Saturday night. Honestly, we don’t want to leave. When we checked in,...More
Staff (front desk and kitchen) was professional and accommodating. Unfortunately, unclean linens of the bed and breakfast that was standing too long in the warmers (looked petrified) ruined my experience.
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