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Holiday Inn Express Hotel & Suites Grand Rapids Airport

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Holiday Inn Express Hotel & Suites Grand Rapids Airport
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233 Reviews from our TripAdvisor Community

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Showing 232: English reviews
Cincinnati, Ohio
Reviewed 1 week ago

My family stayed for 4 nights over the Thanksgiving weekend. We left early each morning and came back to the hotel late each night. Brandy always helped to meet our late night needs, whether it was water or extra towels or blankets. She did so with a big smile and lots of kindness. Thank you Brandy!

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Helpful?
Thank family552
Kristan D, General Manager at Holiday Inn Express Hotel & Suites Grand Rapids Airport, responded to this review

Dear Family552, Thank you so much for taking the time to review your stay with us. Your recognition is wonderful to hear. We take pride in all of our employees and are delighted to know they haven't let us down. We appreciate your feedback and hope to see you on your next trip to Grand Rapids! Best Regards, Kristan D

Haslett, Michigan
Reviewed 2 weeks ago via mobile

Stayed here as I prepared for vacation trip via Grand Rapids airport. Staff was helpful and very pleasant; room was clean and well stocked; location was perfect. Took advantage of 'Stay and Park', with convenient shuttle very early in morning. All said -- it was all I needed. Have stayed before, and will again.

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Helpful?
Thank sue4fun
Kristan D, Guest Relations Manager at Holiday Inn Express Hotel & Suites Grand Rapids Airport, responded to this review

Dear Sue4fun, Thank you for taking the time to review your experience with our property. We truly appreciate the feedback and are delighted to have met all of your needs. We look forward to being of service to you again on your next trip out! Best Wishes.

Brighton, Michigan
Reviewed 3 weeks ago

Was in town for a hockey tournament. Rooms are big and clean. Pool was great for the kids. The breakfast was perfect and had everything a person could want. Would definitely stay again when in town. We were on the third floor but we were still close enough to everything we needed. We rented one of the conference rooms for...

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Helpful?
Thank Michele M
Kristan D, General Manager at Holiday Inn Express Hotel & Suites Grand Rapids Airport, responded to this review

Michele, Thank you for your wonderful review! I am glad that our rooms worked perfectly for your hockey tournament. We hope to have your teams back for your next tournament. Best Regards, Kristan D. General Manager

Michigan
Reviewed 3 weeks ago via mobile

We had to go to Grand Rapids for a band competition and a baptism the next day. I searched the area close to both and decided to stay here. Free breakfast and indoor pool for the kids sealed it for us. The staff was friendly and property was clean. Lots of near by restaurants and a Meijer practically next door....

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Helpful?
Thank Shawn M
Kristan D, Guest Relations Manager at Holiday Inn Express Hotel & Suites Grand Rapids Airport, responded to this review

Dear Shawn M, Thank you so much for taking the time to review your stay at our property. It is wonderful to hear that our staff service and central location exceeded your expectations. We appreciate the feedback and look forward to serving you again on your next trip out! Best Wishes.

Michigan
Reviewed 4 weeks ago

We stayed for one night and it was a nice stay. When we arrived, they were having issues with their computers but were able to get us in our room quickly. The room was spacious and clean. The staff at the desk was very nice. The only problem I encountered was at breakfast, the pancake machine was empty and no...

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Helpful?
Thank then1019
Kristan D, Guest Relations Manager at Holiday Inn Express Hotel & Suites Grand Rapids Airport, responded to this review

Dear Then1019, Thank you so much for taking the time to review your stay at our hotel. We are very sorry to hear of the service you encountered during your breakfast time. Proper personnel have been spoken to to ensure this does not happen again. We are delighted to know that the rest of your stay was to your satisfaction....

Winnipeg, Canada
Reviewed 31 October 2016

I just returned from an unexpected trip to Grand Rapids. My daughter is a freshman in University there and has become quite ill with mono and complications from it. I flew down on 12 hours notice and booked this hotel. I was able to get a fair rate through the University. The hotel was good. Although it is an older...

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Helpful?
Thank brett2216
Kristan D, Guest Relations Manager at Holiday Inn Express Hotel & Suites Grand Rapids Airport, responded to this review

Dear Brett2216, We are so sorry to hear of the circumstances that brought you too us but we are very enthused to hear that your stay exceeded your expectations. Our entire staff is dedicated to making sure that every guest is accommodated accordingly and it was our pleasure to be of service to you. Thank you so much for all...

Reviewed 17 October 2016

Concerned and caring staff. Clean and comfortable. Good location close to airport. Shuttle service available, . Good breakfast dining. Staff was very accommodating and helpful. Check in process was orderly fast and efficient

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Helpful?
Thank Murray G
Kristan D, Guest Relations Manager at Holiday Inn Express Hotel & Suites Grand Rapids Airport, responded to this review

Dear Murray G, Thank you so much for taking the time to review your stay with us. Our entire staff is dedicated and diligent on providing the best experience possible and it is fantastic to hear that we delivered. We look forward to exceeding your expectations on your next visit to Grand Rapids! Best Wishes, Brandy J

Sao Paulo, SP
Reviewed 12 October 2016

Short review since I only stayed one night during a layover. The location was pretty good. The room was big, comfy and clean. Check-in and check-out process went very smoothly. Breakfast was decent, about the same as every other HIE.

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Helpful?
Thank reescal
Kristan D, Guest Relations Manager at Holiday Inn Express Hotel & Suites Grand Rapids Airport, responded to this review

Dear Reescal, Thank you for taking the time to review your experience with us. We are very glad to hear that you enjoyed your stay. We look forward to being of service to you the next time you visit Grand Rapids! Best Wishes, Brandy J

Easley, South Carolina
Reviewed 11 October 2016

Even though I did not stay at this hotel I did book their meeting space. I worked with Hannah and Shelby and they were both so great and easy to work with! I used the space for my sister's baby shower and I was planning it all the way from South Carolina with an attendance of 41 people! Hannah made...

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Helpful?
Thank Stephanie H
Kristan D, Guest Relations Manager at Holiday Inn Express Hotel & Suites Grand Rapids Airport, responded to this review

Dear Stephanie H, Thank you so much for your kind words and amazing review. Our entire staff takes pride in ensuring the best service possible for all interactions and I am glad that we exceeded your expectations. We appreciate the time you took to review your experience. We look forward to being able to WOW you again! Best Wishes, Brandy...

District of Columbia
Reviewed 27 September 2016

Only good thing I can say was the staff. Checked in 9/12 and out 9/16 and wished from day one I would have checked out 9/12. The broken elevator on day 1 should have been a sign. Cons: Wifi, they may as well not give it to you because it doesn't work. Every time I connected, I could not use...

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Helpful?
Thank Davo8907
Kristan D, General Manager at Holiday Inn Express Hotel & Suites Grand Rapids Airport, responded to this review

Dear Davo8907, Thank you for your review and bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Free Breakfast
  • Airport Transportation
  • Meeting Rooms
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Join us at the newest Holiday Inn Express in Grand Rapids, MI!The Holiday Inn Express Grand Rapids Airport Hotel provides quality and comfort with a unique twist...all rooms are suites! The Gerald R. Ford International Airport (GRR) is located only 3 miles from this airport hotel and our complimentary airport shuttle service will have you there in minutes.Amenities abound at the Holiday Inn Express Grand Rapids Airport. Stay Smart with Express Start breakfast served daily (including those irresistible cinnamon buns) and hot coffee offered round the clock. When you arrive, take a dip in our indoor pool or shoot hoops at the backyard sport court. If there is work to be done, you ll love free wireless Internet throughout the hotel and complimentary business center services.The Holiday Inn Express Grand Rapids Airport guests often visit nearby local Grand Rapids businesses including Steelcase Headquarters, Amway, Cascade Engineering, and Meijer among others.Holiday Inn Express Grand Rapids Airport is family and group friendly too, located next door to the MVP Sports Fieldhouse. We are also situated within walking distance of Cascade Meijer and Macaroni Grill, 2 miles from the Woodland Mall and Centerpointe Mall, 2 miles from Celebration Cinema, and only 5 miles away from the Frederik Meijer Gardens. The sandy beaches of the Lake Michigan shore is only a 35 minute drive. ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites Grand Rapids Airport

Address: 5401 28th Street Ct SE, Grand Rapids, MI 49546-6772
Region: United States > Michigan > Kent County > Grand Rapids
Price Range: £76 - £121 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Grand Rapids Airport 2.5*
Number of rooms: 121
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites Grand Rapids Airport
Holiday Inn Grand Rapids
Grand Rapids Holiday Inn
Holiday Inn Express Grand Rapids
Hotel Style:
#15 Family Hotel in Grand Rapids
#16 Business Hotel in Grand Rapids
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Hotel & Suites Grand Rapids Airport staff and other travellers.
4 questions
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Lincoln Park, Michigan
8 months ago
Sault Ste. Marie, Michigan
over a year ago

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Questions? Get answers from Holiday Inn Express Hotel & Suites Grand Rapids Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We overlooked the parking lot on third floor would ask for room across the hall as the floodlight shone into our room.”
 of 5 bubbles brett2216, 31 Oct 2016 | Read review
“Ask for desired room level and pillow preference.”
 of 5 bubbles 537murrayg, 17 Oct 2016 | Read review
“dinner at the Steak House close to the hot...el”
 of 5 bubbles xahuk, 12 May 2016 | Read review
“Ask for a room away from children if you don't want to hear them in the halls”
 of 5 bubbles 4KarlaV, 25 Mar 2016 | Read review
“Eat the breakfast, it is good!”
 of 5 bubbles rebeccabF8604DI, 18 Sep 2015 | Read review
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