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All reviewsfull servicebreakfast buffetbed was super comfortablesitting areabest hotel in townnice hotelparking lotbusiness triplong drivelittle priceysub parenjoyed our stayfront desk personneltop floormultiple timesbathroom floorquiet room
It started at check in with the girl at front desks. We asked her a few questions where she recommended to eat to visit. Gave us no answer very short well I don't know. Yet this place I heard is ok. Was more worried about...More
Response from IHGService, Guest Relations Manager at Holiday Inn Jackson NW - Airport RdResponded 22 January 2018
Thank you for staying with us and leaving us feedback!
I regret to learn about your bad experience because of how some of our welcoming and restaurant staff addressed your concerns. The situation you described is definitely not the kind of service we...More
In town for an MHSSA XC event at MIS, we needed three rooms for the parents of competitors. Not only was the staff helpful, they were able to secure the last three rooms and even put us together. Yay. Easily located off 94, just astound...More
It’s average for a hotel, however based on other possible locations within a large area it’s a great hotel, all the correct facilities clean and well presented, friendly staff. The food in the restaurant isn’t brilliant but I had no issues and most hotels don’t...More
I have now stayed here at least three trips. And I'm no longer enamored with the Holiday Inn. I haven't gotten the kitchenette and good bath from the first trip. This trip it look 6+ times to get the key card to work. The bathroom...More
Thank Liz K
Response from IHGService, Guest Relations Manager at Holiday Inn Jackson NW - Airport RdResponded 13 December 2017
Hello Liz K!
Thanks for making our hotel your home away from home! While your stay was satisfactory on most part, we regret to learn that you weren't impressed this time because of cleanliness and maintenance issues. We are committed to bring true hospitality to...More
I’ve stayed at this location multiple times and have returned because my experience has always been good. The hotel is clean and quiet. They have a restaurant in the lobby and the hotel itself is behind a Meijer and other budget places to eat. Until...More