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Holiday Inn Kalamazoo-West

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04/06/2017 05/06/2017
1 room 2 adults 0 children
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Holiday Inn Kalamazoo-West
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276 Reviews from our TripAdvisor Community

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Showing 273: English reviews
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Surprise, Arizona
Reviewed 6 days ago NEWvia mobile

I just checked in (the trip was 1,946 miles). I was tired but determined to do some "traveling laundry". The front desk indicated the laundry facility was on the 4th floor (just a few doors down from my room). GREAT! I inserted $1.25 for laundry soap and "no soap". So, I tried one more slot machine try of $1.25 and...

Thank William R
Reviewed 24 March 2017 via mobile

Stayed here for two days for a wedding. I really enjoyed that their workout equipment wasnt old and was safe to use. The pool area is beautiful with a good sized hot tub. Room was nice and even had a pull out couch I wasn't told about which made for a good surprise when my nephew wanted to stay. Great...

Thank Alex E
About Hotel's Favourite Review
Abby W, Guest Services Supervisor at Holiday Inn Kalamazoo-West, responded to this review

Alex E. we are happy to hear about all the amenities you enjoyed during your stay with us. We truly appreciate any and all feedback from our guests and we look forward to your next visit.

Bella Vista, Arkansas
Reviewed 1 week ago

My Husband and I stayed here for his Nephews Graduation and we stayed for 5 Days. The staff was wonderful and very helpful during our stay. My husband has MS and we requested a room near Hot Tub and they made sure we got it. Our gas tank broke and their wonderful Maintenance Man and I apologize cannot remember his...

Thank jlkoch
Houston, Texas
Reviewed 3 weeks ago

This hotel has very poor customer service. I had a item stolen from my rooms bathroom, and the staff did nothing about it after I called and reported it. NOT EVEN A PHONE CALL letting me know they attempted to resolve the issue. I had to call the front desk for them to tell me there is nothing they can...

Thank lindagordon52
IHGService, Guest Relations Manager at Holiday Inn Kalamazoo-West, responded to this review

Dear lindagordon52, Thank you for taking the time to write a review about your stay with us. We would like to apologize for not living up to your expectations regarding our staff. Reviews like yours are very valuable as they enable us to target areas we need to improve on. Rest assured your feedback will be forwarded to all concerned...

Lake Orion, Michigan
Reviewed 3 weeks ago

Recently stayed in a double queen room on the second floor facing the parking lot. The room was nicely sized and very clean. There were a few minor marks on the wall in the bathroom and some of the outlets were getting old and peeling, but other than that everything seemed clean. The beds, pillows, and sheets were all very...

Thank 612rjk
Ohsweken, Canada
Reviewed 18 April 2017

My family and I spent Easter weekend at this hotel. We had decent expectations, as it was a Holiday Inn. That was our mistake. The hotel is clean and kept up. It has a modern feel to it, but we found that one of the side doors didn't work, even with the swipe key. There was no sign on it...

Thank Rick P
IHGService, Guest Relations Manager at Holiday Inn Kalamazoo-West, responded to this review

Dear Rick P, Thank you for your candid review and for staying with us. We appreciate all feedback, both positive and constructive. I am glad to hear you found the hotel clean and the room pleasant. On the other hand, I apologize for letting you down on some aspects of your stay, particularly the issue with one of the side...

San antonio
Reviewed 12 April 2017 via mobile

My friend booked this hotel, and I just stayed with her. They seems to be pretty busy so there was a line for check in, and the rooms were not ready on time. The rooms were clean and beds were comfortable. We didn't use the pool but it looked like a pretty popular place to be. I will say that...

Thank Matting
Reviewed 9 April 2017 via mobile

We checked in about 11:00pm on a Thursday after a long day of traveling. When we got up to our room there was a glass outside of our door. I thought that was odd. When we got in the room I looked at the bed and noticed there was blood on our pillow. The blood was red like it was...

Thank Nicholas S
IHGService, Guest Relations Manager at Holiday Inn Kalamazoo-West, responded to this review

Dear Nicholas S, Thank you for choosing Holiday Inn Kalamazoo and for taking the time to provide feedback about your experience. I would like to start by apologizing to you for not meeting your expectations regarding the cleanliness of our room. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to...

Chicago, Illinois
Reviewed 27 March 2017 via mobile

These are always full hotels, but it was very loud, which made it hard to get the kids to sleep. We were issued pool bracelets when we arrived, which weren't the most fun things ever, and only about 1/3 of the swimmers were wearing. In retrospect, a smaller pool in a quieter hotel might have been the best choice for...

1Thank Sandra F
Abby W, Guest Services Supervisor at Holiday Inn Kalamazoo-West, responded to this review

Thank you Sandra F for your feedback, we truly value our guests and have passed on the issues you experienced to the proper departments.

Reviewed 22 February 2017

I am a Platinum Member, and stayed here once a few years ago with no issues. This visit wasnt the case. When I checked in, was not offered an upgrade, which usually happens, wasnt acknowledged as a PM. Went into room that I was assigned, and there were Box Elder bugs in the room (on the windows), went back to...

1Thank BeachLeech
IHGService, Guest Relations Manager at Holiday Inn Kalamazoo-West, responded to this review

Hi BeachLeech, Thank you for your stay and for being an IHG Rewards Club Platinum member. We always aim to provide an enjoyable stay to our guests and it is truly disheartening to know that we did not live up to your expectations of the IHG brand especially when it comes to customer service delivered and room accommodations provided. I...

95 photos of this hotel

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Hotel & Grounds (15)
Pool/Beach Area (5)
Room/Suite (19)
Bathroom (12)
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Management photos: Courtesy of the property manager

All Management Photos (31)
Room/Suite (11)
Hotel & Grounds (7)
Dining (2)
Business Centre/Function Rooms (1)
Pool/Beach Area (1)
Other (9)
04/06/2017 05/06/2017
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  • Pool
  • Room Service
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Holiday Inn West, the best in personalized guest experiences. We’re here to serve you! ... more   less 

Additional Information about Holiday Inn Kalamazoo-West

Address: 2747 S 11th St, Kalamazoo, MI 49009-2177
Region: United States > Michigan > Kalamazoo County > Kalamazoo
Price Range: £81 - £146 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Holiday Inn Kalamazoo-West 3.5*
Number of rooms: 186
Reservation Options:
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Also Known As:
Holiday Inn Kalamazoo-West Hotel Kalamazoo
Kalamazoo Holiday Inn
Hotel Style:
#5 Business Hotel in Kalamazoo
#7 Romantic Hotel in Kalamazoo
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Questions & Answers

Questions? Get answers from Holiday Inn Kalamazoo-West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“bad customer service”
lindagordon52, 5 May 2017 | Read review
“Rooms only have fridge and microwave if you request it”
612rjk, 2 May 2017 | Read review
“If you want quiet, get room away from the atrium”
BeachLeech, 22 Feb 2017 | Read review
“Great for a family getaway.”
654lauril, 8 Jan 2017 | Read review
“stay away from 112, and if you have loud parents in the open area ( hockey parents), it might affect room facing the pool. Ask the clerk.”
RG340, 21 Nov 2016 | Read review
5 of 5
US$110* /night
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Prices are for 1 room, 2 adults
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