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Extended Stay America - Grand Rapids - Kentwood

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Extended Stay America - Grand Rapids - Kentwood
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59 Reviews from our TripAdvisor Community

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Showing 59: English reviews
Reviewed 4 days ago NEWvia mobile

Arrived a week ago today. We are here for 42 days. In a week's time there have been 2 fires which both have happened early in the 1:00-3:00A.M. time frame. Doesn't feel safe nor has our room been cleaned once ! For a newly remodeled hotel.... It's lacking a whole lot. Staff is not "Extended Stay" uniformed dressed and seem...

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Helpful?
Thank DavidACoffey
Pittsboro, North Carolina
Reviewed 2 weeks ago

We got this by bidding on Priceline and got a great off season rate. This is a minimal hotel that is a little tired but for the money not really that bad. There is no hot breakfast, just coffee and some packaged rolls. No workout room. There is cooking facilities in the room but no pots, pans or eating bowls....

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Helpful?
Thank TopsideMI
Manager_11525, Manager at Extended Stay America - Grand Rapids - Kentwood, responded to this review

Your review for our hotel was recently brought to my attention. Please know that we are sincerely sorry that we failed to mention our housekeeping services and also about the dishes not being in the room and are available on request. I met with the staff, and we will communicate better to ensure that the service you got is not...

Reviewed 5 weeks ago via mobile

The rooms were clean, the front desk staff was extremely helpful and very accommodating. The housekeeping staff were helpful and polite. Quiet location, rooms were very nice and would highly recommend this property, especially if you are needing a lengthy stay, you won't be disappointed. Thanks for a good experience!

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Helpful?
Thank Joseph Julien P
Manager_11525, Manager at Extended Stay America - Grand Rapids - Kentwood, responded to this review

We appreciate you sharing your experience. Your positive comments on the cleanliness or your room, the helpfulness of our staff, and your approval of our convenient, quiet location is satisfying. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.

Chicago, Illinois
Reviewed 9 November 2016

The hotel was okay, it offers a our full of different grab and go breakfast items such as apples, snack bars, oatmeal, coffee and teas. It a good place when you're in a business extended trip. The price is reasonable and the staff are accommodating and friendly! i stayed here for two weeks, the only thing I was not really...

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Helpful?
Thank OhLizzey
Manager_11525, Manager at Extended Stay America - Grand Rapids - Kentwood, responded to this review

Thank you so much for sharing your experience with us. We appreciate you letting us know that you enjoyed your stay with us and our staff was friendly and that there were cooking smells in your room. We are sorry for this issue, but are happy to read that we provided you with a great home away from home. Thank...

Saginaw, Michigan, United States
Reviewed 21 October 2016

I'm a traveling nurse and stayed at this Extended Stay while on assignment. I would stay in an Extended Stay again but maybe only for a short period of time. Staff is friendly but it's difficult to find help after 11pm (sometimes the lights were turned off at the front desk and it looked like no one was there). Rooms...

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Helpful?
Thank MeganN_13
Manager_11525, Manager at Extended Stay America - Grand Rapids - Kentwood, responded to this review

I appreciate you taking the time to write a review of your experience with us. I sincerely apologize about the customer service and the lack of WiFi strength. In response to your feedback, I am going to follow up with our internet provider and follow up with our desk staff. Thank you very much for providing us with your feedback....

Wheatland, California
Reviewed 23 September 2016

My husband and I were in the area for some family events and booked this hotel through Priceline's Name Your Own Price. Our flight got in pretty late, so we did not check in until after midnight. When you check in late, you have to buzz the front desk to open the door for you. It was a little weird...

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Helpful?
Thank Kristen T
Manager_11525, Manager at Extended Stay America - Grand Rapids - Kentwood, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I am pleased to read your remarks about the location and area. However, I am very sorry that you were not provided with shampoo or extra towels. To make sure this doesn't happen again, I am following up with the housekeeping staff to ensure...

Pune, India
Reviewed 15 June 2016

Decent hotel I would say as I stayed here for 4 weeks on a business trip. I might consider this again BUT ONLY if I am coming for a SHORT stay. Pros: -Location -Room Size (decent sized room that I got, though there are options of getting huge rooms) -Kitchenettes Cons: -No breakfast essentially (though you will get coffee, muffins,...

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Helpful?
Thank saksenarohit
Manager_11525, Manager at Extended Stay America - Grand Rapids - Kentwood, responded to this review

The staff and I read your comments about your stay with us. We appreciate the kind comments about our kitchenettes and room size; however, we apologize that the delivery options weren't to your satisfactory. To make sure this doesn't happen again, I am going to research different delivery options so there would be more variety. I really appreciate you bringing...

Grand Rapids, Michigan
Reviewed 21 May 2016

We booked two rooms at this location for the few days before a wedding. My parents and sisters stayed in a double queen studio, and me and my best friend stayed in a king studio. Rates were very reasonable, and discounts were easy to find. It was really nice having a kitchen so we didn't have to go out for...

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Helpful?
Thank Amanda F
Manager_11525, General Manager at Extended Stay America - Grand Rapids - Kentwood, responded to this review

I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the inconveniences you experienced during your stay. In response to your feedback, I will make sure we are frequently walking our hallways as well as working with our upper management to improve our TV channel selection. Additionally, I am pleased...

Jaipur, India
Reviewed 27 April 2016 via mobile

I stayed in this hotel for 2 months while on a visit to MI and liked the people there. To a surprise I met people living in that hotel for 7 years and loved the place. The place is full of humble people and location is also very good with woodland mall, eating joints nearby. It also provides free parking...

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Helpful?
Thank AnkitRoamer
Manager_11525, General Manager at Extended Stay America - Grand Rapids - Kentwood, responded to this review

Thank you for sharing your experience with us. We appreciate you letting us know that our dishware was not to your expectations. While we no longer keep dishes in guest rooms, these items are available upon request at the front desk. I will speak with our staff to ensure they are correctly communicating our amenities during guest arrivals. We are...

Lansing, Michigan
Reviewed 17 April 2016

The condition of the hotel/room appeared clean, however, upon using the bathroom for the first time, I noticed urine on the toilet and that it had not been cleaned. I then noticed the sink and tub were dirty as well. I asked the front desk if it could be cleaned while we were gone. When we returned, only the toilet...

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Helpful?
Thank Pmaky5676
Manager_11525, General Manager at Extended Stay America - Grand Rapids - Kentwood, responded to this review

The staff and I read your comments about your stay with us. The situation you described regarding the condition of the bathroom is truly regrettable. We are very sorry for your experience. As this hotel’s manager, I can assure you that I have spoken to our housekeeping staff and will review our room inspection procedures to ensure your experience is...

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Grand Rapids - Kentwood

Address: 3747 29th St SE, Kentwood, MI 49512-1813
Region: United States > Michigan > Kent County > Kentwood
Price Range: £62 - £94 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Grand Rapids - Kentwood 2.5*
Number of rooms: 104
Reservation Options:
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Also Known As:
Extended Stay Kentwood
Kentwood Extended Stay
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Grand Rapids - Kentwood staff and other travellers.
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Kentwood, Michigan, United States
over a year ago

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Questions? Get answers from Extended Stay America - Grand Rapids - Kentwood staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose the room away from the lobby and upper floors.”
 of 5 bubbles OhLizzey, 9 Nov 2016 | Read review
“Don't go for a room at 3rd floor, its very smelly there.”
 of 5 bubbles saksenarohit, 15 Jun 2016 | Read review
“If it has been a while since you stayed at Extended Stay please be aware new management team has raised prices and lowered the value of staying here. Still an Ok place to stay but now has no advantages over any other $80-$100 a night motel.”
 of 5 bubbles B6627EQdavidw, 11 Oct 2014 | Read review
“Ask staff they will help you”
 of 5 bubbles davidhD4524ZI, 29 Aug 2014 | Read review
“Check out the area of your room before "settling in". Some long term residents smoke or cook Ethnic foods in their rooms.”
 of 5 bubbles flintjarvis, 7 Jul 2014 | Read review
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