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BEST WESTERN Valley Plaza Inn

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BEST WESTERN Valley Plaza Inn
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289 Reviews from our TripAdvisor Community

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Showing 289: English reviews
Midland, Michigan
Reviewed 1 week ago via mobile

This is a very nice hotel. Our room was very clean. We could tell they have put a lot of work into it recently. The staff was accommodating. The continental breakfast was awesome! They had everything we wanted and more. Great value!! We will be back!

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Helpful?
Thank ryan0781
Reviewed 1 week ago

We stayed here for a hockey tournament with a large group. Location was nice, as it was only a mile from the rink. However, the room was freezing, wall heater barely worked, one bed was soft & lumpy, while the other bed was next to the exterior wall with cold air streaming in. They gave us a space heater, which...

Review collected in partnership with Best Western
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Helpful?
Thank M9982QSmichaels
Bethany B, Front Office Manager at BEST WESTERN Valley Plaza Inn, responded to this review

We are terribly sorry that you did not enjoy your stay with us. During your stay you chose to take a space heater instead of moving to another room. We are sorry you were not satisfied with the space heater. Had you let our front desk know, we would have moved you to another room with a better working heater....

Gladwin, Michigan
Reviewed 2 weeks ago

The smell was awful, very noisy, the frig was barley cold. The coffee pot had an inch on dust on it. Hair dry kept blowing breaker . Sheets only on beds no blanket. Asked for pillows was told they didn't have any...we were there for a wedding my brother stayed at the days inn half the price and a hell...

Review collected in partnership with Best Western
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Helpful?
Thank malisal2017
Bethany B, Front Office Manager at BEST WESTERN Valley Plaza Inn, responded to this review

Thank you for writing a review and give us a change to make it right for our future guest. We are extremely sorry that you had a bad experience with your stay. Hopefully you will give us second change to deliver services to you.

Middlefield, Ohio
Reviewed 4 weeks ago

I was sent to my room @ check-in. I was told the heat had been turned on 1hr. before & the room was a little cool & I should give it a little bit to warm up. The room was cold like a refrigerator. I gave it over 1/2 an hour & it was the same. I called the front...

Review collected in partnership with Best Western
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Helpful?
Thank wow5776
Bethany B, Front Office Manager at BEST WESTERN Valley Plaza Inn, responded to this review

Thank you taking a time to write a review for our hotel. we are extremely sorry about the cold room. we would like to let you know that we always have heat room for our upcoming guest. also, we want to let you know that we have brick building so it will take longer time to heat up than normal...

Sanford, Michigan
Reviewed 4 weeks ago via mobile

Friendly and helpful staff. Jenna helped with everything we needed. The rooms were very clean, the amenities were great, the hot tub is awesome, the breakfast was to die for, and the overall fell of the place was wonderful! We will be coming back for sure.

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Helpful?
Thank kmantes1993
Bethany B, Guest Relations Manager at BEST WESTERN Valley Plaza Inn, responded to this review

Thank you for the review. We are happy to see that our staff was so helpful, and that you found our rooms were accommodating. We are looking forward to see you back during your travels. Thank you for choosing our BEST WESTERN Valley Plaza Inn.

Dansville, Michigan
Reviewed 5 December 2016

The staff was courteous and caring. On task and helpful... in fact there was a medical emergency while we were there and a staff member went from each party room to another looking for the family of the young lady. Although it was not my daughter as it turned out, I appreciated them taking Swift action to find the young...

Review collected in partnership with Best Western
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Helpful?
Thank Y5465XMlaurag
Bethany B, Guest Relations Manager at BEST WESTERN Valley Plaza Inn, responded to this review

Dear Guest, Thank you for showing you gratitude for our hard work. We are happy to see that you enjoyed your stay at our property. thank you for staying with us, and have safe trip until we see you again.

Reviewed 5 December 2016

Basically, you get what you pay for. It is an economy hotel, so there aren't any frills. As long as you don't expect something fancy, you won't be disappointed. The hotel was clean and free breakfast/Wi-Fi are always plusses.

Review collected in partnership with Best Western
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Helpful?
Thank Jessica S
Bethany B, Guest Relations Manager at BEST WESTERN Valley Plaza Inn, responded to this review

Dear Guest we appreciate your feedback. Thank you so much for staying with us. Have a safe trip until we see you again.

Grand Rapids, Michigan
Reviewed 2 December 2016

We came in at night - Jenna was very friendly when we checked in so it starts out well. As you pass the workers for breakfast etc they are also friendly. Then even the gal who changed out our towels said to just stop her in the hallway if I think of anything else I may need. We've been here...

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Helpful?
Thank rbjholmes
Bethany B, Guest Relations Manager at BEST WESTERN Valley Plaza Inn, responded to this review

Dear Guest Thank you for the great review. We are happy to see you are so happy with your experience throughout the stay at our property. I am very glad that you enjoy all our amenities. We look forward to your next visit.

Muskegon, Michigan
Reviewed 30 November 2016

All the staff is very helpful and kind. I stay at the valley plaza best western twice a week for business. The hotel is in a great location with places to eat situated next door and across the street. It's also just a couple miles from down town.

Review collected in partnership with Best Western
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Helpful?
Thank robrY8694QI
Bethany B, Guest Relations Manager at BEST WESTERN Valley Plaza Inn, responded to this review

I would like to thank you for taking the time to post a review in regards to your stay at our hotel. We are pleased to see that each visit, you find comfort and cleanliness. Thank you for choosing our BEST WESTERN Valley Plaza Inn . We look forward to your next visit.

Midland, United States
Reviewed 28 November 2016

The room was clean the bathroom was clean. The beds and pillows were very comfortable. The staff was very friendly and the breakfast had a lot of choices. This hotel was a good value.It is close to outdoor activities and shopping.

Review collected in partnership with Best Western
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1Thank P3124RYcherylm
Bethany B, Guest Relations Manager at BEST WESTERN Valley Plaza Inn, responded to this review

Dear Guest, Thank you for taking the time to post a review in regard to your recent stay. We are happy to see that our staff, as well as our hotel left you smiling and happy. We look forward to your next visit. Thank you for staying with us

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Amenities

Highlights
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Shuttle Bus Service
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)

Additional Information about BEST WESTERN Valley Plaza Inn

Address: 5221 Bay City Rd, Midland, MI 48642-6351
Region: United States > Michigan > Midland
Price Range: £59 - £78 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Valley Plaza Inn 2.5*
Number of rooms: 151
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Also Known As:
Best Western Valley Plaza Hotel Midland
Best Western Midland
Midland Best Western
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Valley Plaza Inn staff and other travellers.
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Questions? Get answers from BEST WESTERN Valley Plaza Inn staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“First floor with slider door right outside.”
 of 5 bubbles gobles74, 16 Nov 2016 | Read review
“upstairs balcony are a nice size and offer a nice look of a well kept yard children safe.”
 of 5 bubbles fjfedewa, 20 Oct 2016 | Read review
“This side of town has lost some of it's attractions, but everything is ten minutes away on the nearby expressway.”
 of 5 bubbles Vangogh61, 20 Sep 2016 | Read review
“courtyard view with balcony or patio.”
 of 5 bubbles kimberlyr469, 20 Aug 2015 | Read review
“Rooms with fridge, because some don't have it.”
 of 5 bubbles hooby2015, 3 Aug 2015 | Read review
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