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Quality Inn & Suites

Traveller (30)
Room & Suite (22)
Pool & Beach (8)

About

Location
Cleanliness
Service
Value
Property amenities
Pool
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Breakfast included
Room service
Spa
Banquet Room
Breakfast Available
Business Centre with Internet Access
Conference Facilities
Dry Cleaning
Golf course
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting rooms
Non-smoking hotel
Outdoor pool
Sauna
Self-Serve Laundry
Tennis Court
Wheelchair access
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Room features
Air conditioning
Microwave
Refrigerator in room
Accessible rooms
Kitchenette
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Safe
Budget
HOTEL CLASS

Location

Full view
40Car recommended
Grade: 40 out of 100
12Restaurantswithin 0.75 miles
0Attractionswithin 0.75 miles
Contact
1675 E Sherman Blvd, Muskegon, MI 49444-1817
Getting there
Muskegon Airport3 mi
Gerald R. Ford International41 mi
See all nearby hotels
236Reviews
66Photos
2Q+A
60Room tips
Traveller rating
  • 59
  • 59
  • 45
  • 31
  • 42
Time of year
Traveller type
Language
  • Filter
  • English
Popular mentions
Excellent place to stay. Entire staff does a great job. Front desk made me feel welcome as soon as I walked in. The breakfast and Housekeeping ladies do an excellent job. Thank you to all of the staff for making my stay enjoyable. James Raines Room 157
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Muskegon is my home town and since I have retired I return each summer. The prices the Muskegon hotels charge in the summer are outrageous, so when my friend was able to book the Quality Inn & suites for a substantially lower rate I called them to reserve my room. We were
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While I understand the time of year and location raise the prices of hotels, $205 for a one night stay in a dirty, humid room is WAY TOO MUCH. At check-in, the lobby appeared clean and the staff was nice and welcomed me as a Gold member. The first room we were given STUNK like
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Response from Dana W, Manager at Quality Inn & Suites
Responded 20 Aug 2018
Thank you for taking the time to provide a review of your stay with us. I deeply apologize for the inconveniences you experienced. I will be sharing this with my department managers so we may target our areas of focus to ensure every guest leaves satisfied. I sincerely hope you will consider giving us another chance on your next trip to West Michigan.
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We have stayed at Quality Inn and Suites previously but this particular inn was horrible. It was not clean from the very minute you enter and try to check in at the small desk, where other people were not happy. On our trip of the Great Lakes, 3,100 miles, we always made our
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Response from Dana W, Manager at Quality Inn & Suites
Responded 20 Aug 2018
I'm sorry you were dissatisfied with our rates here in West Michigan. Unfortunately, summer time near the lake brings our highest occupancy and therefore highest rate of the year. We are planning some renovations, I hope you will consider giving us another chance on your next visit.
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Muskegon can be expensive to stay in during the summer, yet many of their hotels and motels are poorly rated. I was very happy to land this one, which had a high rate of approval on Hotwire, but wound up very disappointed. Now, if you look at my other reviews, I am pretty easy
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Album Categories
All photosTravellerRoom & SuitePool & BeachDining Family and Play AreasBusiness Centre & Event Rooms
Photo provided by managementQuality Inn & Suites
Well-equipped guest room
Our Room 2
Our Room 1
Vent over shower
Obvious broken hair dryer
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My apologies if you feel you had been treated rudely. Service is our number one priority and we aim to treat each guest courteously with the respect that they deserve. I apologize if your experience was anything less than our typically high standards. Should you choose to give us another chance I am confident that you'll find our friendly staff will more than meet your expectations. Warmest regards, Brandon M. Guest Relations Manager Quality Inn & Suites, Muskegon
0 votes
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Hello, Our guest must be 21 years old. Thank you for inquiring. We hope to see you. Mary General Manager Comfort Inn - Muskegon
0 votes
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"Ask for a room without spiders and mold?"
"The pool side rooms do not give you direct access to the pool. There are only windows looking at the pool. No doorway."
"Try to get pool view and room at end of hall by pool. More convenient. Hotel has no center stairwells. Halls are long."
"Go to another hotel!"
"Avoid room 104 until they get mildew mold smell addressed"
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PRICE RANGE
US$88 - US$221 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
comfort inn muskegon hotel muskegonmuskegon comfort inn
FORMERLY KNOWN AS
Comfort Inn Muskegon
LOCATION
United StatesMichiganMuskegon
NUMBER OF ROOMS
116
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