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All reviewstwelve oaks malloak grillmarriott pointsfitness facilityhotel is beautifulwalking distanceon site restaurantdecent sizeshopping mallbusiness meetingfront desk staffrooms are nicei highly recommend this hoteloatmealroastedweddinglobby
This hotel is beautiful! Very updated lobby, pleasant staff, comfortable rooms, and an incredible restaurant inside. Highly recommended for business or pleasure. Close walk to local restaurants and the mall. Easy access to all expressways makes it easy to get to.
Response from ConcordHospitality, General Manager at The Baronette Renaissance Detroit-Novi HotelResponded 15 June 2017
I'm delighted to hear that you enjoyed your stay. It’s great to receive your kind comments about our updates, staff and accommodations. We appreciate your patronage and hope to see you again soon.
I am a platinum Marriott traveler and go out of my way to stay at Marriott's all over the US. I stayed at this property 2 years ago and was impressed. Not so much this trip. Housekeeping was horrible. My extra blanket was crumpled up...More
2 Thank Carrie C
Response from ConcordHospitality, General Manager at The Baronette Renaissance Detroit-Novi HotelResponded 30 May 2017
Dear Carrie C,
I'm very sorry that we did not provide you with the pleasant stay you've come to expect from past visits; I regret that we disappointed you. As the cleanliness of our accommodations is a key priority, I regret that your guestroom fell...More
Had an issue with the restaurant at the Hotel ( Toasted Oak )... only thing GM seemed to care about was the timing of my responses.. as a Marriott Platinum Member, I will never return to this hotel while this GM is there...
1 Thank runcparun
Response from ConcordHospitality, General Manager at The Baronette Renaissance Detroit-Novi HotelResponded 28 May 2017
I’m very sorry for your poor experience in our restaurant. We value your feedback and have been in contact with you regarding your visit. Thank you for choosing us and for your time in sharing a review.
Overall pretty well run hotel, with some limitations. My room was spacious and clean, however a bit noisy, because the A/C for the convention Center was directly in front of the windrow. Housekeeping wasn't finished one day when I came back earlier around 3pm, and...More
Thank Christian M
Response from ConcordHospitality, General Manager at The Baronette Renaissance Detroit-Novi HotelResponded 21 May 2017
Dear Christian M,
I’m delighted to hear that you enjoyed your stay! We thank you for your compliments. Each member of our team strives daily to deliver a positive guest experience. Along with providing us with areas of opportunity, your feedback serves as encouragement to...More
I really enjoy staying here. Service and Staff are excellent along with the restaurant. Staff knows you by name and will do there best to make right if things are amiss. Each week they make my room right by ensuring my request are done before...More
Thank Harold G
Response from ConcordHospitality, General Manager at The Baronette Renaissance Detroit-Novi HotelResponded 17 May 2017
Dear Harold G,
We are delighted to hear of the comfort you experienced at our hotel. I’m glad you were able to take advantage of our modern rooms and friendly service. Our associates are the key to providing our guests with a satisfying stay. We...More