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Extended Stay America - Detroit - Metropolitan Airport

95 reviews
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Traveller (5)
Room & Suite (7)
Dining (1)
Overview
  • Excellent37%
  • Very good21%
  • Average12%
  • Poor15%
  • Terrible15%
Travellers talk about
Free Wifi
Free Parking
Breakfast included
Non-Smoking Rooms
Airport Transportation
Family Rooms
Kitchenette
2.5 Star Hotel
All hotel details
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Reviews (95)Write a Review
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All reviewsfull size fridgeinternet service isinsurance companydetroit metropolitan airportstaff is very friendly and helpfullaundry rooma great place to staybed was comfortableoatmealbusiness tripfront desk staffkitchenetteesadrivermaidsrepair
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31 - 35 of 95 reviews
Reviewed 16 July 2015

The price and location were what we needed, but we had minor issues such as a number of non-working room key cards, transferred to a second room, and minor housekeeping issues. For a night, it wasn't a big deal and we were comfortable in the...More

Thank DearbornNative
Response from Manager_11525, General Manager at Extended Stay America - Detroit - Metropolitan AirportResponded 3 August 2015

I appreciate you taking the time to write a review of your experience with us. Your comments in regards to our hotel are much appreciated; yet, I was disheartened to read that you had some minor issues during your stay. As this hotel’s manager, I...More

Reviewed 24 June 2015 via mobile

I booked this hotel on June 21,2015 while having renovations on my home. My plan was to stay for 4 days but I didn't make it for one entire night. When I got to the hotel I notice people with tents pitched hanging out on...More

Thank Mpruitt333
Response from Manager_11525, General Manager at Extended Stay America - Detroit - Metropolitan AirportResponded 8 July 2015

I received a copy of your review, and wanted to take a moment to personally respond. The cleanliness issues you described are unacceptable, and I sincerely apologize for your experience. As this hotel’s manager, I can assure you that I am taking steps to eliminate...More

Reviewed 25 April 2015 via mobile

The rooms are cute and a little small. But the hotel stinks. Ample parking, close to airport. Rate was decent. Front desk was helpful. Front desk staff come at your room door to provide the stuff you asked for. I recommend only this hotel if...More

Thank karthikgupta
Response from Manager_11525, General Manager at Extended Stay America - Detroit - Metropolitan AirportResponded 28 April 2015

I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness issues you encountered during your stay. I discussed your comments with the team, and we are going to continuously work to improve our...More

Reviewed 16 March 2015

I am just staying overnight to catch a flight in the morning. I had to move from room 310-311 within 5 minutes of arrival because the first room was super dirty still. In very displeased because there was a piece of gum holding down my...More

1  Thank Ragman12489
Response from Manager_11525, General Manager at Extended Stay America - Detroit - Metropolitan AirportResponded 2 April 2015

I received a copy of your review, and wanted to take a moment to personally respond. We appreciate the kind comments about our front desk staff; however, we apologize for the housekeeping issues you mentioned. I discussed your comments with the team, and I will...More

Reviewed 10 November 2014

In October 17, I book into the Extended Stay America near the Detroit Airport around 7pm, I was given room 325. After having a quick dinner and checking my emails, I settled down a couple of hours later to watch TV laying on my right...More

4  Thank paticu2011
Response from Manager_11525, General Manager at Extended Stay America - Detroit - Metropolitan AirportResponded 19 November 2014

Thank you for taking the time to write a review of your stay. Please know that we are sincerely sorry for the pest issue you experienced at our hotel. Prior to your departure, we had an outside professional exterminator come to our property to inspect...More

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Traveller (5)
Room & Suite (7)
Dining (1)
Hotel & Grounds (6)
About
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Breakfast included
Hotel Amenities
Free Parking
Self-Serve Laundry
Airport Transportation
Breakfast included
Business Centre with Internet Access
Room amenities
Microwave
Details
Price range
US$78 - US$109 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Family Rooms
Details
Price range
US$78 - US$109 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Family Rooms
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