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BEST WESTERN Plaza Hotel Saugatuck

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274 Reviews from our TripAdvisor Community

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Showing 272: English reviews
Saugatuck, United States
Reviewed 2 days ago NEW

Nice building, cheap, stingy staff trying to cut corners at every turn. Towels weren't soft, breakfast put completely away 15 minutes before the posted time. Will try to upcharge you when you check in. Staff made it very uncomfortable. Will not return to this hotel if in the area again.

Review collected in partnership with Best Western
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Helpful?
Thank scottyd470
pankaj1234, General Manager at BEST WESTERN Plaza Hotel Saugatuck, responded to this review

will give 20.00 off next stay thank you peter

Ovid, Michigan
Reviewed 4 weeks ago

The Best Western was a very nice place to stay. I visited while in town with the Michigan Cares for Tourism group. Everything was great!! Front desk staff was very warm and welcoming and the continital breakfast was a nice bonus.The room was very clean and up to date. My only suggestion would be to get elevators, we were very...

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Helpful?
Thank sweetheart01
Reviewed 15 November 2016 via mobile

We were very impressed by this motel! The highlight was the way that the staff went out of their way to make our stay very comfortable. They were curteous and checked to see that we were comfortable and satisfied many times. For example, a family member who was in a wheelchair was asked if she needed assistance and if she...

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Helpful?
Thank ThreeGe
Park Ridge, IL, United States
Reviewed 26 October 2016

Got a good rate for three nights plus a free generous breakfast each morning. Beds and pillows were more than comfortable. I brought my own pillow but didn't need it. Room decor was nice and the room was comfortable. Internet service worked fine. Quiet room. Prompt and thorough housekeeping each day. Helpful and courteous staff. Good security and ample parking...

Review collected in partnership with Best Western
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Helpful?
Thank James F
Hayward, United States
Reviewed 26 October 2016

I had to go to Douglas, MI for business. Your hotel was very accommodating and comfortable. The rooms were clean, the breakfast was timely and delicious, the staff was helpful and polite. I used the pool and jacuzzi. It was a very pleasant experience.

Review collected in partnership with Best Western
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Helpful?
Thank George C
Elkhart, United States
Reviewed 25 October 2016

Clean. For $125/night, not exceptional. Everything was average. We stayed at a Hyatt the next night in a beautiful, new, luxurious hotel for $85/night, which made the Best Western even more average. Hotels around Saugatuck were pricey, even in the off-season of October.

Review collected in partnership with Best Western
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Helpful?
Thank John V
Dundee, United States
Reviewed 15 October 2016

The staff was friendly but extremely slow. The check-in process when using a BW gift card should not take 20 minutes. This should be an easy thing to do, as it has been during our last BW stays without any delay. Additionally, I had to explain 5 times to an older gentleman that I needed to get my food out...

Review collected in partnership with Best Western
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Helpful?
Thank Linda S
Georgetown, United States
Reviewed 10 October 2016

It could be cleaner, there was broken tiles in the bathroom and mold along the bottom of tub. The beds sleep good and breakfast was good. Nice quiet location. A little ways from town but that was okay for us.

Review collected in partnership with Best Western
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Thank Karen S
Reviewed 4 October 2016 via mobile

It's so beautifully worn-out by years of abuse from family summer vacations ... Every fall I stay here one night...always for under $100.00...just check in and if anything seems unclean or broken just ask the manager to address it...ah...But come June 1st say a prayer because Suckatuck is booked...Cop shop right next door so sleepy time

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Helpful?
Thank Hack W
Reviewed 24 September 2016

We were in town for the renovations of the grounds around the Saugatuck Felt Mansion and stayed at the Best Western Plaza Hotel. Rooms were very clean, check in went smooth, and continental breakfast was more than expected. The Best Western team made us feel very welcome and appreciative of our business.

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Helpful?
Thank Stephen M

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Amenities

Highlights
  • Pool
  • Free Parking
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Self-Serve Laundry

Additional Information about BEST WESTERN Plaza Hotel Saugatuck

Address: 3457 Blue Star Hwy, Saugatuck, MI 49453-9400
Region: United States > Michigan > Allegan County > Saugatuck
Price Range: £67 - £158 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Plaza Hotel Saugatuck 2.5*
Number of rooms: 52
Reservation Options:
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Also Known As:
Best Western Saugatuck
Saugatuck Best Western
BEST WESTERN Plaza Hotel Saugatuck Michigan
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Plaza Hotel Saugatuck staff and other travellers.
4 questions
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Saint Louis, Missouri
5 months ago
Fort Lauderdale, Florida

See all questions (4)

Questions? Get answers from BEST WESTERN Plaza Hotel Saugatuck staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Second floor is very quiet.”
 of 5 bubbles mirjanaj72, 21 Aug 2016 | Read review
“Don't stay near the pool unless you like noise and chlorine”
 of 5 bubbles L6808QEsarahh, 20 Aug 2016 | Read review
“Ask for a 2nd floor room not facing the parking lot near the end of the long hallway.”
 of 5 bubbles Ronin1980, 29 Jul 2016 | Read review
“First floor rooms are comfortable enough to sleep three.”
 of 5 bubbles 865ruthb, 23 Jul 2016 | Read review
“Back room face the woods”
 of 5 bubbles rls222, 17 May 2016 | Read review
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