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Near the quiet suburbs and only being 20 minutes from downtown, The Westin Southfield Detroit in beautiful Southfield, Michigan is near many Fortune 500 headquarters and offers access to the Southfield Town Center's 5 corporate towers.
The location of this Westin is great. Located close to freeway and other businesses nearby. The convenience is the only reason why I stay there. The customer service (like others have mentioned) is sorely lacking. The front desk staff and others are courteous. Just not...More
Response from WestinStaff, Guest Relations Manager at The Westin Southfield DetroitResponded 4 days ago
Thank you for your candid review. Our Heavenly Beds are certainly a favorite in the industry. We appreciate all feedback to both identify areas of improvement and to also hear what we're doing right. Your feedback will be shared with our leadership and used...More
Stayed here for 3 nights and really enjoyed it. Large room, new modern furnishings, clean and pristine. The staff were also all nice and helpful. Location is right next to the highway so very convenient. Looking forward to my next trip.More
1 Thank AmyofLansingMI
Response from WestinStaff, Manager at The Westin Southfield DetroitResponded 1 August 2018
We are glad that you chose the Westin Southfield-Detroit. We are glad to hear you thoroughly enjoyed your stay in all aspects! Thank you for noticing our recent renovations as well as the passion our staff puts into serving our guests. We look forward to...More
My room was clean, I did receive great customer service from check in to check out. Even the housekeeper were warm and approachable.
My room as clean and well maintained. I do know of other guest who had issues but that wasn't my story.
Response from WestinStaff, Guest Relations Manager at The Westin Southfield DetroitResponded 1 week ago
Thank you kindly for your review. We're very happy you enjoyed your stay and were kind enough to leave a review detailing your positive stay. It is our goal to provide an excellent hospitality experience for all of our guests. We're happy to hear...More
I spent last weekend here, forgot my coat in the closet in my room (937), my husband called last night as soon as we got home and was told that housekeeping had closed and to call back this morning. I called back this morning and...More
Thank chichi n
Response from WestinStaff, Guest Relations Manager at The Westin Southfield DetroitResponded 4 weeks ago
Thank you for choosing to stay with us and leaving feedback. Please accept our sincerest apologies our protocol for lost and found items was not followed during your first interaction with us. A member of our leadership team will contact you by today's end....More
We stayed at this hotel twice during our week-long stay in Michigan. The first stay was great. We checked in with our 2 small dogs after a long drive. The room was clean. Bed was nice. Good customer service. I had high expectations for our...More
Response from WestinStaff, Front Office Manager at The Westin Southfield DetroitResponded 4 weeks ago
Thank you for sharing your thoughts about your visits to our property, the Westin Southfield- Detroit. Please accept our most sincere apology for falling short of meeting your expectations on your second visit. It is our intent to provide a consistently renewing experience for our...More
There are some spaces in front, but the garage is easy to use and attached to the hotel. I found that there were always spaces available close to the hotel entrance from the parking lot, but their lot is built in a very... More
There are some spaces in front, but the garage is easy to use and attached to the hotel. I found that there were always spaces available close to the hotel entrance from the parking lot, but their lot is built in a very strange way and is a bit tight getting around.
Response from WestinStaff | Property representative |
The Westin Southfield is a hockey team friendly hotel with a great central location to reach majority of the area arenas in 20 minutes or less. We can work with you to accommodate a team meeting rooms as well. Please call... More
The Westin Southfield is a hockey team friendly hotel with a great central location to reach majority of the area arenas in 20 minutes or less. We can work with you to accommodate a team meeting rooms as well. Please call the Westin Southfield directly and ask for Bryan in Sales office, he can help you with your team travel needs.