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The Westin Southfield Detroit

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The Westin Southfield Detroit
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617 Reviews from our TripAdvisor Community

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Showing 605: English reviews
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Zurich, Switzerland
Reviewed 4 days ago NEW

Stayed at this hotel twice now. It does the job. Main plus point is the comfortable bed. I stayed in a refurbished room, but could not really say I could see what they had done. The rooms facing away from the Freeway are quiet. The Gym is in need of new equipment and is not big enough, so gets very...

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Helpful?
Thank Yellowbird1
westinsouthfield2016, Guest Relations Manager at The Westin Southfield Detroit, responded to this review

Thank you for your response! While we are delighted to hear you were able to rest well in our Westin Heavenly bed, we would like to extend our sincerest form of apology that we were unable to exceed your expectations during your stay with us. Rest assured we will take your response to heart. Please know it would be our...

Quaker Hill, Connecticut
Reviewed 1 week ago

I stayed at the Westin for a business trip close by. This was my first time at the hotel and I enjoyed it very much. When I arrived, I checked in with Unique. She was very profession, informative and passionate about her work. This was very refreshing after a long day of travel. My room was clean and comfortable. There...

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Helpful?
Thank Traveler5956
westinsouthfield2016, Guest Relations Manager at The Westin Southfield Detroit, responded to this review

Thank you for your response! We are delighted to hear you were able to leave our hotel feeling renewed and refreshed. We will be sure to pass on all your kind words to Unique! Please know it would be our pleasure to welcome you back to the Westin Southfield Detroit in the future.

California
Reviewed 1 week ago

The hotel was a nice place to stay. Convinent to the freeway. They charge for parking and internet but that is expected in this type of hotel. I got my three rooms through a discount website so I figured it was ok. Room was clean and stay was nice. The bar staff was extra friendly.

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Helpful?
Thank CAFL1
westinsouthfield2016, Guest Relations Manager at The Westin Southfield Detroit, responded to this review

Thank you for your response! We are delighted to hear our convenient location and friendly bar staff were able to make your stay with us enjoyable. Please know it would be our pleasure to welcome you back to the Westin Southfield Detroit in the future!

Raleigh, North Carolina
Reviewed 3 weeks ago

I'm a Marriott Platinum member, and have stayed at this hotel three times in the past two months. When I stay at most Marriott properties, I arrive, check-in, stay, eat, and leave without any problems. Each time I have stayed at this hotel, there are issues. Check-in lines are long, attendants seem to work slowly, and professionalism varies and is...

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Helpful?
Thank Kevin P
westinsouthfield2016, Guest Relations Manager at The Westin Southfield Detroit, responded to this review

Thank you for your response. We would like to extend our sincerest form of apology that your stay with us was not up to typical Marriott standards. We sympathize immensely with the frustration that must have been caused by the lack of fast and efficient customer service. One of our biggest priorities is ensuring that our guests leave our hotel...

Dearborn, Michigan
Reviewed 3 weeks ago

Went to the Westin to let the grandchildren swim and get out of the cold weather. It was a great time and the pool and room were both excellent. The beds were comfortable and the pool was clean, warm with fresh towels. We were greeted and helped by the staff and they could not do more to please us for...

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Helpful?
Thank TomDearborn
westinsouthfield2016, Guest Relations Manager at The Westin Southfield Detroit, responded to this review

Thank you for your response! We are delighted to hear you were able to have a relaxing weekend getaway with your grandchildren to escape the bitter Michigan winter. Please know we would love to welcome you back to the Westin Southfield Detroit in the future.

Vilnius
Reviewed 3 weeks ago

Good hotel not far away from Detroit downtown. Spacious room, excellent customer service. Quite. Confortible bed. Free parking. Pool and gym not impresive and room are a bit outadet. For tirp in Detroit recomend this palce.

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Helpful?
Thank ViktorasZ
westinsouthfield2016, Guest Relations Manager at The Westin Southfield Detroit, responded to this review

Thank you for your response! We are delighted to hear your stay with us was enjoyable! We love hearing our guests were made to feel at home by our staff. Please know it would be our pleasure to welcome you back to the Westin Southfield Detroit!

Sarasota, Florida
Reviewed 4 weeks ago

From check-in to departure, the Custom Service at this hotel was stellar! Ms. Unique at the front desk was exceptional and went out of her way to help us and make us feel welcome! The front desk manager, Sara, was extremely helpful and went above and beyond to provide us with some items we needed for a business meeting! This...

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Helpful?
Thank snbeantown
westinsouthfield2016, Guest Relations Manager at The Westin Southfield Detroit, responded to this review

Thank you for your response! We are so delighted to hear our staff was able to make you feel right at home. We will be sure to pass on all your kind words to Ms. Unique and Ms. Sara. Please know it would be our pleasure to welcome you back to the Westin Southfield Detroit in the future!

Canada
Reviewed 4 weeks ago

Business trip for the complete week of January 16th had our group lodged here, due to Head Office proximity. Excellent staff and food, service. I do not usually dwell on sour points in reviews,(see my other reviews) but just to note: Elevators for our four night stay were always a bit slow, as if all 4 never operated at the...

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Helpful?
Thank Rick S
westinsouthfield2016, Guest Relations Manager at The Westin Southfield Detroit, responded to this review

Thank you for your response! While we are delighted to hear our staff was able to provide you with superb customer service, we would like to apologize for the inconvenience that must have been caused by slow working elevators. Please know it would be our pleasure to welcome you back to the Westin Southfield Detroit in the future.

New York City, New York
Reviewed 4 weeks ago

The hotel is dark. Windows are tinted. Lights aren't bright. Walls and floors are dark. It feels like it's night in there, 24 hours a day. Check in wasn't very fast. Maybe have more than two people working at peak times? The room was very dusty. The safe was filled with hardware, see attached picture. Weird, right? And the outlet...

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Helpful?
Thank Neil S
westinsouthfield2016, Guest Relations Manager at The Westin Southfield Detroit, responded to this review

Thank you for your response. We would like to extend our sincerest form of apology that your stay with us was not up to typical Westin standard. Our guest’s happiness is one of our highest priorities, and we are disappointed to hear we were unable to meet our mark. If you are willing, it would be our pleasure to welcome...

Columbus, Ohio
Reviewed 17 January 2017

This hotel is awesome. I call it my 2nd home when visiting Michigan. The location is perfect because the freeway is seconds away, the building is so pretty when the sun goes down. The rooms are spacious and the pillows, sheets, and blankets are thick. The room is so comfortable, I forget where I am. Last but not least, the...

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Helpful?
Thank scloud2002
westinsouthfield2016, Guest Relations Manager at The Westin Southfield Detroit, responded to this review

Thank you for your response! We are so delighted to hear you continue to enjoy your stays with us! We absolutely love hearing you were made to feel at home. Please know it would be our pleasure to welcome you back to the Westin Southfield Detroit in the future.

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Near the quiet suburbs and only being 20 minutes from downtown, The Westin Southfield Detroit is near many Fortune 500 headquarters and with access to the Southfield Town Center's 5 corporate towers. ... more   less 

Additional Information about The Westin Southfield Detroit

Address: 1500 Town Center, Southfield, MI 48075
Region: United States > Michigan > Southfield
Price Range: £106 - £212 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Southfield Detroit 4*
Number of rooms: 388
Reservation Options:
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Also Known As:
The Westin Southfield Detroit Hotel Southfield
Westin Southfield Detroit
Southfield Westin
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Southfield Detroit staff and other travellers.
6 questions
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Questions? Get answers from The Westin Southfield Detroit staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room facing away from the Freeway”
 of 5 bubbles Yellowbird1, 18 Feb 2017 | Read review
“Stay high for a better view”
 of 5 bubbles CAFL1, 11 Feb 2017 | Read review
“We asked for a room by the pool-granted. We always try to stay away from stairs, elevators, ice machines and "teams" or parties.”
 of 5 bubbles TomDearborn, 30 Jan 2017 | Read review
“The "Pure" rooms are fantastic if you have allergies or breathing issues!”
 of 5 bubbles snbeantown, 24 Jan 2017 | Read review
“Try the rooms NOT facing the highway. Southfield traffic starts early and you can vaguely here the trucks.”
 of 5 bubbles ricks902, 22 Jan 2017 | Read review
5 of 5