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Embassy Suites by Hilton Detroit Southfield

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Embassy Suites by Hilton Detroit Southfield
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733 Reviews from our TripAdvisor Community

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Showing 726: English reviews
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Detroit, United States
Reviewed 2 days ago NEW

The pool is too small and needs to be upgarded to a larger pool. In the morning for the breakfast, there was someone asking for "breakfast tickets", which I did not receive. We still had our breakfast but I have never heard fo such a thing. That made me think that people walk off of the street just to have...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank 522moniqueh
HOTEL’S FAVOURITE REVIEW
Reviewed 4 weeks ago via mobile

I have been coming to this hotel for 3 weeks straight, booking a minimum of 2 rooms per stay. Aubrey does a great job of recognizing me upon arrival and thanks me for being a Diamond member. Bar service with Stephanie, worst experience ever! It has gotten to the point where I asked for the bar schedule and will only...

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Helpful?
1Thank Mike R
About Hotel's Favourite Review
Jon Z, Manager at Embassy Suites by Hilton Detroit Southfield, responded to this review

Dear. Mike R, We appreciate you taking the time to post your comments and the positive comments regarding Aubrey. However, we are surprised about your comments regarding Stephanie because our observations of her performance have also been working diligently for our guests, and we are happy that she is on our team. If this issue has not been resolved to...

Houston, Texas
Reviewed 2 days ago NEW

Worst hotel ever the rooms were not that clean and had a horrible experience in the restaurant. It took 2 hours just to receive appetizer and the place was not packed. I was very disappointed considering I am a rewards member.

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Helpful?
Thank chatay35
Grand Rapids, Michigan
Reviewed 3 days ago NEW

The staff was rude. There were multiple people at check in complainijg that things werent right. One gentleman continously wouldnt be able to ever get in his room. Also my fiance and I were kicked out for being accused of smoking when we don't smoke. After this I relziwd why everyone was so angry at check in. The customers got...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank jellz333
Southfield, Michigan
Reviewed 4 days ago NEW

Celebrated my daughters 13th Birthday with family and friends. They were able to give me 2 suites side by side. Was satisfied from start to finish. Kids had fun swimming even enjoyed cocktail time. The breakfast was more than we could have imagined. Although that weekend was full of kids, no loud music or children running the halls, slept great....

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank SBell1984
Milwaukee, United States
Reviewed 4 days ago NEW

I've stayed in this hotel over a dozen times in the last few years. The renovation has really improved the hotel. With fast check in, large clean comfortable rooms, free breakfast and free reception every day, this place is a great value. I look forward to staying here again.

Review collected in partnership with Embassy Suites Hotels
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Thank P5864SBjamesr
Clinton Township, Michigan
Reviewed 1 week ago NEW

Would not mind staying again reasonable prince for nice suite. Customer service was very helpful. Room was clean and neatly organized on arrival. And I also was giving option of complimentary breakfast

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank 593latoyat
San Diego, United States
Reviewed 1 week ago NEW

Hotel room and the lobby is dark. The room smelled. I notices candy wrappers under the bed and trash cans that had not been emptied. The bathroom had a broken handle on the cold water fixture. The fridge was full of melted water. I was informed all rooms had the same lighting and no other option was available. The parking...

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Thank jamestL6411QU
Detroit, United States
Reviewed 1 week ago

My husband and I and another couple had a fantastic getaway recently. We celebrated our birthdays and could not have had a better experience than this weekend. The rooms are large and roomy and clean. The Manager's reception was simply the best. We used the hot tub and fitness center. Every place was neat and well kept. Staff was very...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Diane S
Jon Z, Manager at Embassy Suites by Hilton Detroit Southfield, responded to this review

Dear. Diane 5, We would like to thank you for choosing us to celebrate your birthday's and we appreciate you taking the time to post your comments about your stay. We will let the staff know their hard work is appreciated and we look forward to seeing you again in the future. Sincerely, Management

Cornelius, NC, United States
Reviewed 2 weeks ago

I've not had many interactions with various Embassy Suites, but I am a Hilton's Diamond member. I tend to stay at hampton Inns or Garden Inns, as they are reliable, consistent, with a good bad and clean room. This Embassy Suites in Southfield is very dated and the housekeeping procedures lag respectable hotels. I came back to my room one...

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1Thank Shawn K
Jon Z, Manager at Embassy Suites by Hilton Detroit Southfield, responded to this review

Dear. Shawn K, Thank you for taking the time to post your comments about your recent stay and we would like to offer you a sincere apology, and we have forwarded your comments to our Housekeeping Manager to ensure we are providing the kind of service you expect from us as an Embassy Suites. We hope that you will allow...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Room Service
  • Bar/Lounge
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Meeting Rooms
  • Room Service
  • Breakfast included
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Dry Cleaning
  • Self-Serve Laundry
Official Description (provided by the hotel)
***WE ARE CURRENTLY UNDER-GOING A MULTI MILLION DOLLAR RENOVATION. COMPLETION IS EXPECTED MARCH 2016*** The Embassy Suites Detroit - Southfield is the only full-service, all-suite hotel in the center of it all. Our Detroit - Southfield hotel is just 20 minutes away from almost every metro area destination. Business and corporate guests find the volume of local and high-profile businesses in the hotel's vicinity impressive and convenient. Enjoy spacious, two-room suites equipped with all the amenities of home including two modern televisions, plush furnishings, a small kitchenette, and luxurious bathroom. Wake up every morning to a complimentary cooked-to-order breakfast, and cap off the night with our complimentary Evening Reception happy hour. Our friendly staff can address all your needs and will ensure a pleasant experience. We look forward to seeing you, and we hope you enjoy your Southfield stay! ... more   less 

Additional Information about Embassy Suites by Hilton Detroit Southfield

Address: 28100 Franklin Road, Southfield, MI 48034-5514
Region: United States > Michigan > Southfield
Price Range: £119 - £144 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Embassy Suites by Hilton Detroit Southfield 3*
Number of rooms: 239
Reservation Options:
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Also Known As:
Embassy Suites Detroit Southfield Hotel Southfield
Embassy Suites Southfield
Southfield Embassy Suites
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Detroit Southfield staff and other travellers.
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Questions? Get answers from Embassy Suites by Hilton Detroit Southfield staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay away from elevators ... lots of dinging noise.”
 of 5 bubbles Ja-Rn-7, 16 Jan 2017 | Read review
“Hotel needs updating so wait until they update it.”
 of 5 bubbles markcX7649LP, 30 Nov 2016 | Read review
“Check in using the app is a geat and so fast.”
 of 5 bubbles latinooo, 25 Nov 2016 | Read review
“Avoid this hotel and find someplace else”
 of 5 bubbles danley2015, 16 Sep 2016 | Read review
“Our corner suite was bright with lots of natural light.”
 of 5 bubbles pickymom2016, 29 Aug 2016 | Read review
5 of 5