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I stayed here recently during a business trip. When I checked in, my room initially seemed clean. Later in the evening, when I got into the bed, I noticed what looked like cigarette ash on one side. Upon closer inspection, I determined it was dark...More
Response from HIEXPRESSWATERFORD, Manager at Holiday Inn Express Hotel & Suites WaterfordResponded 1 week ago
Thank you for your honest feedback. We are so sorry for the inconvenience you have experienced. I personally checked the room as soon as I heard what happened. The first room does not have a hole in the ceiling, a small piece of popcorn ceiling...More
The check in process was very easy and quick. The woman working the front desk was very friendly. Our room was clean and very nice. We did not eat breakfast, but they did offer it. We would for sure stay here again!!
Response from HIEXPRESSWATERFORD, Manager at Holiday Inn Express Hotel & Suites WaterfordResponded 5 September 2017
Thank you for the rating and review! WE are happy to hear you have enjoyed your stay with us. Come back and see us again soon!
Stayed here on a girls weekend. Hotel was booked, full of rowdy women. Hotel staff did their best in controlling the noise.
Continental breakfast was decent.
We had a room with a pull out sofa but they didn't bother to leave us Linens for the...More
Response from HIEXPRESSWATERFORD, Manager at Holiday Inn Express Hotel & Suites WaterfordResponded 4 weeks ago
We are happy to hear that you were able to enjoy your stay with us. We do keep our pull out linen at the desk to ensure it is clean, sorry for any inconvenience. We hope you will come back and see us a gain...More
Look, I've got kids and what do kids want to do after being trapped in a car seat all day? They want to swim at the hotel pool! So we hurry down to the indoor pool for a few minutes of relaxation for the adults...More
Thank Jennifer C
Response from HIEXPRESSWATERFORD, Manager at Holiday Inn Express Hotel & Suites WaterfordResponded 24 March 2018
Thank you for your feedback! I will follow up with maintenance as the pool is heated to 84 degrees. We do apologize for any inconvenience you may have experienced.
My finance and her 15 year old daughter booked a room for tonight for a volleyball tournament tomorrow in Waterford. When they arrived, she presented my credit card to the Site Manager on duty and was told she could not use the card without my...More
Response from HIEXPRESSWATERFORD, Manager at Holiday Inn Express Hotel & Suites WaterfordResponded 22 January 2018
We apologize for the inconvenience but as our policy dictates the Credit Card Authorization form must be complete in order for our agents to use any card that is either not physically present or the owner of the card is not present. As the license...More