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The Ann Arbor Marriott Ypsilanti at Eagle Crest Golf and Conference Center is part of a resort complex providing guests with a warm freindly environment and staff, exceptional food and personalized service. The hotel, an eight story high rise overlooking scenic Ford Lake and our 18-hole championship golf course, is in the heart of the Eagle Crest Conference Resort. We are a short 15 mile drive from the Detroit Metro Airport and minutes from Downtown Ann Arbor.
All reviews ann arbor the concierge lounge conference center beautiful golf course ford lake full service hotel breakfast buffet beautiful hotel a nice place to stay rooms are comfortable parking lot this past weekend mini fridge front desk staff detroit metro airport lobby elevator
We stayed three nights checking out on a Sunday.
Reception and housekeeping staff were very efficient and friendly.
Very nice lobby with fireplace. Good sized pool.
The rooms need an update. The bathrooms are tiny and the plumbing is approaching antique. On the positive: thick...More
Response from Tom L, General Manager at Ann Arbor Marriott Ypsilanti at Eagle CrestResponded yesterday
Thank you for your feedback. I apologize for the noise issues you mentioned in your post and have shared your concern with our team. Our goal is to provide ultimate hospitality and service to our guests and we take it very seriously whenever we fall...More
Never in my life have I dealt with such an uncaring and heartless company. EVERY company I know will allow exceptions for death. I tried to cancel my reservation at the last minute because I need to go to a funeral and the Marriott, is...More
Response from Tom L, General Manager at Ann Arbor Marriott Ypsilanti at Eagle CrestResponded 1 week ago
Thank you for your feedback; please accept our apology for the response you received. As a rule, our guests come first and we are committed to accommodating them whenever situations such as yours arise. We strive to provide ultimate hospitality and service to our guests...More
We only stayed one night. The staff was fantastic at the front desk, housekeeping, and in the bar/restaurant. My only complaint about the hotel was the tired and old looking rooms. The lobby is so pretty and looks modern and then you get to the...More
My company was hosting an event on the property and booked rooms for us for the week. With the exception of the exterior windows, the building was clean with appealing decor. Above and beyond, the staff was fantastic, every one of them. Matt the bartender...More
The grounds and scenery are great. The hotel lobby, bar and restaurant also very appealing. Unfortunately the rooms need some serious attention/updating. Carpet, curtains, bathroom and wall paper looked about 20 years old. There was some mold in our shower as well. Staff was for...More
Response from Tom L, General Manager at Ann Arbor Marriott Ypsilanti at Eagle CrestResponded 16 September 2018
Thank you for your valuable feedback. I apologize for the guestroom issues you encountered; we are committed to a much higher standard and would welcome another opportunity to prove that to you by providing the brilliant hospitality you deserve. We are currently positioned to undergo...More
Response from LouBobHarborSprings | Reviewed this property |
I agree with the responder above. If you are flushed with cash, it is certainly better than the other floors. However, the entire hotel is well designed, and the concierge level simply adds a concierge room with lounging... More
I agree with the responder above. If you are flushed with cash, it is certainly better than the other floors. However, the entire hotel is well designed, and the concierge level simply adds a concierge room with lounging chairs, free newspapers, coffee, excellent hot breakfast. Calculate what breakfast for two downstairs would cost (probably $20-$30, and ask yourself if you are willing to pay $70 instead for the concierge level.