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Hilton Garden Inn Minneapolis Airport Mall of America

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Hilton Garden Inn Minneapolis Airport Mall of America
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135 Reviews from our TripAdvisor Community

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Showing 132: English reviews
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Atlanta, United States
Reviewed 3 days ago NEW

As a Diamond for life member, I have stayed at numerous hotels in my career. This was the first time at this property. Upon entering my room, I found it to be VERY hot. heat was set on 82F and that was what the room was. When I tried to lower the temperature, it continued to blow out hot air....

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Helpful?
Thank Scott M
Taylor B, Guest Experience Manager at Hilton Garden Inn Minneapolis Airport Mall of America, responded to this review

Thank you for taking the time to review your experience at our hotel. I do apologize that your experience here did not meet your expectations. I will be sure to talk with our Chief Engineer and Housekeeping Manager to make sure that all room are set at a comfortable temperature and for each room to have the correct amount of...

Streamwood
HOTEL’S FAVOURITE REVIEW
Reviewed 2 January 2017

Last year this was a Holiday Inn, now it's a Hilton Garden Inn. Lobby is modern,clean and welcoming. Rooms are clean, and the beds comfy. They have a pool which is adequate, their work room is clean with modern clean equipment. The beds are comfy and the rooms are quiet and dark. Rooms have mini frig, Kuerig, and microwave. Rooms...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank David L
About Hotel's Favourite Review
mspmlgm, Front Office Manager at Hilton Garden Inn Minneapolis Airport Mall of America, responded to this review

Dear David L, Thank you for taking the time to review your stay with us. We are pleased to see that you enjoyed your experience with us. We appreciate you providing us with excellent feedback and look forward to your return. Best regards, Kyle G.

Ashland, Wisconsin, United States
Reviewed 1 week ago

Great service, the room was clean and staff were very friendly. I felt that the shuttle to and from the airport was timely and the park and fly cost was very reasonable. I would definitely stay here again.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank JessicaLynn924
Taylor B, Guest Experience Manager at Hilton Garden Inn Minneapolis Airport Mall of America, responded to this review

Thank you so much for reviewing your experience with us. I am so glad had a great experience with us. We always do our best to make sure every guest has a great experience. We cannot wait to service you again in the future!

Louisville, Kentucky
Reviewed 1 week ago

The check in team was friendly and efficient. My room was clean and smelled nice. The TV had a nice picture and I loved that it didn't turn on to an ad at a preset volume. Internet worked well and was easy to connect.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Shari M
Taylor B, Guest Experience Manager at Hilton Garden Inn Minneapolis Airport Mall of America, responded to this review

Thank you for taking the time to review your experience with us! We are very pleased that we were able to meet your expectations while you were at our property. We work very hard to provide top notch service to all of our guests and based off your review we accomplished this goal.

Reviewed 1 week ago via mobile

I have to say that customer service employee (Gary) went out of his way to help satisfy our room request. Very courteous and helpful. Would recommend a pay raise. Would come back to this location because of him !!

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Helpful?
Thank Ray W
Taylor B, Guest Experience Manager at Hilton Garden Inn Minneapolis Airport Mall of America, responded to this review

Thank you so much for reviewing your experience with us! I will be sure to pass your kind word to Gary! Thank you again and we hope to be able to accommodate you in the near future!

Atlanta, United States
Reviewed 1 week ago via mobile

Checked in to this hotel for one night due to its proximity to MSP airport. The rooms were nice and quite. Only issue was black ice in parking lot. Busted my tail and lucky it was only brushed. I told the front desk Cleary and he was not even sympathetic. Accommodations were good except for ice.

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Helpful?
Thank Billy C
Taylor B, Guest Experience Manager at Hilton Garden Inn Minneapolis Airport Mall of America, responded to this review

Thank you for reviewing you experience with us. I do apologize that you slipped on some ice in the parking lot but I am glad that you are okay! We hope to be able to accommodate you again soon!

Hutchinson, Minnesota
Reviewed 1 week ago

My review of this hotel is that it is fantastic!! my girlfriend and I decided to have a vacation in the cities and enjoy the weekend. Gary at the front desk was incredibly helpful. He offered every single service and amenity without hesitation. He is by far the most experienced hotel employee i have ever met in my years of...

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Helpful?
Thank wangin01
Taylor B, Guest Experience Manager at Hilton Garden Inn Minneapolis Airport Mall of America, responded to this review

Thank you so much for taking the time to review your experience with us! I am so happy you had a fantastic experience with us while on your weekend vacation. I will pass your kind words to Gary! Thank you again and we look forward to being able to service you again in the near future.

Dillon
Reviewed 2 weeks ago

Nice clean hotel that does not feel dated in the furnishings. I liked the pre-arrival check-in. The rooms were nicely furnished with a desk for work. TV as good with HBO. Provided free bottle of water at check-in and complimentary internet.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Tony G
Taylor B, Guest Experience Manager at Hilton Garden Inn Minneapolis Airport Mall of America, responded to this review

Thank you for staying with us! We are happy to hear you enjoyed the hotel along with the amenities in the room. I am so glad you were able to use the E-Check prior to your arrival. We value your business and we look forward to being of service to you in the very near future.

Menomonie, United States
Reviewed 2 weeks ago

My wife and I stayed here and used the park, stay and fly program they have. The hotel is very nice and up to date. Very nice staff as well. The shuttle service to and from the airport was perfect. It takes a few phone prompts to get someone to talk to get the return shuttle but we only had...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Q8776EKryanb
Taylor B, GUest Experience Manager at Hilton Garden Inn Minneapolis Airport Mall of America, responded to this review

Thank you so much for staying at our hotel. I am glad to hear the park, stay, and fly program worked out well for you. We are glad you had great experience at our hotel and hope to accommodate you again in the near future!

Virginia, Minnesota
Reviewed 3 weeks ago

Clean your bathrooms properly. It only takes 30 seconds to lift up the hidden drain and clean all the hair and debis. It seems that a visual clean is more important than real cleaning. It is disgusting to stand in shower water when you don't have to.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank 67martip
Taylor B, Guest Experience Manager at Hilton Garden Inn Minneapolis Airport Mall of America, responded to this review

Thank you so much for staying with us! I do apologize that the drain in the shower was not clean. I will be sure to follow up with our housekeeping manager to make sure all parts of the room are being cleaned. I do hope everything else during your experience was up to your expectatins! We hope to be able...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Breakfast included
  • Airport Transportation
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
Located 1/2 mile from Mall of America and seven minutes from MSP Airport, offering complimentary shuttles 24 hours per day, this newly-upgraded hotel offers perks for business and leisure travelers alike. Each room features a mini fridge, microwave oven and Keurig coffee maker. Guests also enjoy complimentary WiFi throughout the hotel, a 24-hour business center, free access to our fitness center, and an indoor pool. Our onsite dining is convenient and offers delicious American fare for breakfast and dinner. ... more   less 

Additional Information about Hilton Garden Inn Minneapolis Airport Mall of America

Address: 1601 American Blvd E, Bloomington, MN 55425-1145 (Formerly Holiday Inn Express & Suites Minneapolis Airport-Mall Area)
Region: United States > Minnesota > Bloomington
Price Range: £84 - £145 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Minneapolis Airport Mall of America 3*
Number of rooms: 200
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites Bloomington / Airport / Mall Of America
Holiday Inn Express Bloomington
Holiday Inn Bloomington
Hilton Garden Inn Minneapolis Airport Mall Of America Bloomington, North America
Hotel Style:
#12 Romantic Hotel in Bloomington
#14 Family Hotel in Bloomington
#21 Business Hotel in Bloomington
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Minneapolis Airport Mall of America staff and other travellers.
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Questions? Get answers from Hilton Garden Inn Minneapolis Airport Mall of America staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Yes, try a different hotel....”
 of 5 bubbles scottmZ1915EY, 20 Feb 2017 | Read review
“Ask for the best view”
 of 5 bubbles wangin01, 11 Feb 2017 | Read review
“Great location if you are going to the mall”
 of 5 bubbles KLT1105, 6 Nov 2016 | Read review
“I stayed in 2 different rooms on to different floors both more than accomidating”
 of 5 bubbles G5968HJjeans, 27 Oct 2016 | Read review
“Top floor, king bed, the only way to fly.”
 of 5 bubbles hpdp, 17 Oct 2016 | Read review
5 of 5