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Not happy was charged $20.00 for an appetizer when the bill was placed on my room. When I called and asked to speak with a manager I was transferred and then transferred again and then disconnected. I was not informed that if I made a...More
Thank Larry O
Response from IHGService, Guest Relations Manager at Holiday Inn Hotel & Suites St. Paul NE - Lake ElmoResponded 5 days ago
Hi Larry O,
Thank you for taking the time to write a review about your stay with us. We are happy you rated our hotel cleanliness and service level positive. On the other hand, we are sorry to hear about the issues you had surrounding...More
We were stranded in Lake Elmo due to truck problems.. We happened upon this holiday inn and it instantly made our say better! Beautiful hotel, excellent staff, delicious restaurant! We also walked over to cabelas, caribou coffee, and other shops around the area. Definitely a...More
1 Thank Dlf2
Response from Paul W, Manager at Holiday Inn Hotel & Suites St. Paul NE - Lake ElmoResponded 5 October 2017
Thank you so much for your wonderful review. We truly appreciate your kind words and hope to see you again in the future.
We were honestly pleasantly surprised!!
The staff was lovely, and helpful they fixed our heater in no time! The room was spacious!!
They have a restaurant right next to it,few steps.. very convenient!
We were disappointed we had to stay so far from the US...More
Great sleep, huge rooms. Breakfast was great. Night guy was super helpful. Rooms were awesome, had sofas and fridge. Arrived super late after hertz (never use again) delayed me at MSP. Slept like a baby.
We really enjoyed this hotel for a Twin Cities "Staycation". Because of the awesome pool areas. I would suggest it for families and teams traveling for sports tournaments. They are attached to a great breakfast spot "The Machine Shed" on your way out town.
Response from heywillhey | Reviewed this property |
This hotel used to be a Wildwood Lodge-so they might be able to sell pillows through their other locations or contact them if you stayed with them instead of the now Holiday Inn, because when they transformed into a Holiday... More
This hotel used to be a Wildwood Lodge-so they might be able to sell pillows through their other locations or contact them if you stayed with them instead of the now Holiday Inn, because when they transformed into a Holiday Inn, they got all the Holiday Inn brand linens and pillows. The swimming pool was still kept at a comfortable temperature from our stay about a month ago. Only service dogs are allowed, and they're not allowed in the hotel's suites.