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Hilton Garden Inn Rochester Downtown

765 reviews
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Traveller (69)
Room & Suite (51)
Dining (10)
Overview
  • Excellent56%
  • Very good27%
  • Average11%
  • Poor4%
  • Terrible2%
Travellers talk about
“mayo clinic”(246 reviews)
“car service”(15 reviews)
“town car”(10 reviews)
Free Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
3.0 Star Hotel
All hotel details
Offers from Hilton Garden Inn Rochester Downtown
Special Offer: Double Points, Every Stay
Hotel deals
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (765)Write a Review
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760 results
Traveller rating
407
213
88
33
19
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LanguageEnglish
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407
213
88
33
19
Show reviews that mention
All reviewsmayo cliniccar servicetown carconvention centerstreet noisesubway systemgreat place to stayrestaurants and shopsfront desk staffbreakfast staffvery nice hotellocation is greatmayo buildingsper nightwould stay here againacross the streeteasy access
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1 - 5 of 760 reviews
Reviewed 3 days ago via mobile

My daughter and I stayed here for a week plus for appts at Mayo Clinic. The hotel is connected to Mayo Clinic and several restaurants and shops via skywalk and a pedestrian subway. That is very convenient during the extremely cold winter months. The hotel...More

Thank Angela A
Hotel's Favourite
Reviewed 2 weeks ago via mobile

From Richard at check in(and check out) and every employee we encountered all were friendly and helpful...connected by walkways and tunnels to shopping restaurants and most importantly, Mayo Clinic (the reason for our visit)..this property ticked all the boxes for this seasoned traveler...Spacious updated King...More

Thank johnnieb
Response from DebKnox, Manager at Hilton Garden Inn Rochester DowntownResponded 2 weeks ago

Dear johnnieb: Thank you very much for staying with us during your time at the Mayo Clinic. We are very glad to hear that you enjoyed your stay with us and will be returning. We look forward to seeing you again. Deb Knox, Revenue Mgr.

Reviewed 2 weeks ago

Have already spent more time on reviewing this so-so experince than I want. Overpriced, fridge made noise, room layout so-so. My wife got a bagel and a juice one AM thinking it was complimentary and was handed $14 bill. Parking fees should have at least...More

Review collected in partnership with Hilton Garden Inn
Thank drtej2002
Response from DebKnox, Manager at Hilton Garden Inn Rochester DowntownResponded 2 weeks ago

Dear drtej2002: Thank you for trying our hotel. It sounds like we should have explained our hotel more during the reservation process so that you and your wife were fully aware of what our hotel offers and costs. I am sorry that we didn't give...More

Reviewed 2 weeks ago

Stayed at the HGI for appointments at Mayo Clinic. The location is great. Access via subway to the Mayo Clinic is handy and having a variety of restaurants nearby is ideal. The staff is friendly. The rooms are clean. I booked rooms on the "back"...More

Thank FitTrainer
Response from DebKnox, Manager at Hilton Garden Inn Rochester DowntownResponded 2 weeks ago

Dear FitTrainer: Thank you for choosing to stay with us during your time in Rochester. Yes, because we are downtown we do get noise from other downtown businesses. I am sorry that the garbage trucks interrupted your sleep on many occasions. Thank you for considering...More

Reviewed 2 weeks ago

Recently stayed 12 nights at the Hilton Garden Inn for a first time visit to the Mayo. Great service - we arrived a day early and left a day later than planned. The changes were able to be accommodated (and didn't need to change rooms)....More

Thank Traveler552018
Response from DebKnox, Manager at Hilton Garden Inn Rochester DowntownResponded 2 weeks ago

Dear Traveler552018: Thank you for selecting our hotel for your lodging during your first visit to Rochester and the Mayo Clinic. We are happy to hear that you enjoyed the hotel and it's location to Mayo and local restaurants. Yes, if it is not too...More

View more reviews
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Bar/Lounge
Hotel Amenities
Room Service
Business Centre with Internet Access
Shuttle Bus Service
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Heated pool
Indoor pool
Hot Tub
Details
Price range
US$170 - US$284 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Business Hotel in Rochester
#12 Family Hotel in Rochester
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$170 - US$284 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Business Hotel in Rochester
#12 Family Hotel in Rochester
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (69)
Room & Suite (51)
Dining (10)
Pool & Beach (4)
Questions & Answers
Ask a question
NUmpquaDoe
8 February 2018|
AnswerShow all 3 answers
Response from Mattie N | Reviewed this property |
No There is a charge for the breakfast unless you are at a particular level in Hilton rewards points.
0
Votes
hatcoleman
24 June 2017|
AnswerShow all 4 answers
Response from DebKnox | Property representative |
Our hotel does not have shuttle service to and from RST, but there are many companies that can offer you service. Go Rochester and Yellow Cab are a few. They have counters at RST or you may call ahead and schedule a... More
0
Votes
Marie H
11 March 2017|
Answer
Response from DebKnox | Property representative |
No there is no fee as long as you can please let us know by 1pm that same day. There will be a fee if checking out after 1pm but if you just need to shorten your stay we understand. It is sometimes easier than trying to... More
0
Votes
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123
Room Tips
"Book a room facing Broadway on the upper floors away from back of hotel."
Read review
"Avoid rooms on the back side; trash trucks empty the dumpsters noisily several nights a week, sometimes as..."
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"Choose a floor away from Broadway. Do not rely on the online "choose a room" It doesn't work."
Read review
"2nd floor gives you access to Mayo Clinic via skywalks and tunnels."
Read review
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